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Netgear / scam technical support

United States, Florida, Lake Worth
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Contact information:
Lake Worth
Purchased a Netgear wall mount range extender and did not get the "boost" I was expecting.
I called tech support and the tech asked to link to my laptop and I agreed to let him. The tech ran "msconfig" and said I had services stopped by a virus. He then ran a couple of IPCONFIG cmds and stated that I had over 400 Trojan viruses and that he would need about 45 minutes to get rid of them and that I would be charged. I declined to pay any money for what could not be true as I am diligent in scanning for viruses, rootkits, malware/adware and have a great deal of experience with virus removal.
Jul 3, 2015

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NetGear Logo NetGear
Customer Service
350 E. Plumeria Drive
San Jose
United States - CA95134
+1 408 907 8000
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