SUBMIT A COMPLAINT

[Resolved] Netcarenon disclosure by hospital

I was admitted to Ned care St Augustine hospital in last year in September 2017. I was treated for panic attacks. I was admitted via the trauma unit.

I was then referred to a psychologist and a psychiatrist and stayed in hospital for a few days thereafter.

Some time after I was discharged I received a statement that there was a shortfall that I needed to cover for the hospital. I then referred this matter to my medical who then advised me that they don't cover 100% for anything psych. I then enquired with Roxanne Pillay (patient liaison officer) for further details to which she was unable to provide me with. I then raised the matter with Geeta Baijoo (debtor Manager) who was just as unhelpful. This was in April this year. I have been informed by the medical aid that St Augustine Hospital lost its license to treat psych patients hence the medical aid does not cover payment in full. This was never disclosed to me or the main member of the medical aid during or after my stay at the hospital. I am not and will not pay this shortfall due to the hospital's poor and ineffective service. I now received a letter informing me that I will be handed over. I have tried to make contact with Geeta and her second in charge Ivonne to no avail. Useless, pathetic, incompetent and unhelpful is how I would describe these staff and all those concerned. Regards Mrs A Paul

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Netcare Customer Care's Response, Nov 28, 2018

    Good day Mrs A Paul

    Thank you very much for bringing your concern to our attention.

    We can confirm that we have sent your complaint to Netcare St Augustine’s hospital, a representative of the customer care team will be in contact with you shortly. You are welcome to contact us on Tel: 0860 NETCARE [protected]) or Email: customer.[protected]@netcare.co.za

    Sincerely
    Netcare Group Customer Service

Pr
Nov 27, 2018

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