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CB Business and Industrial Review of Nations Appliance Repairs
Nations Appliance Repairs

Nations Appliance Repairs review: Scam 1

J
Author of the review
3:51 pm EDT

There is an outfit in Florida that contracts with appliance repair techs in Austin, Texas. You call [protected] and they schedule a visit from a repairman. His name JR Heiss with a phantom company named Longhorn Appliance. Neither of the companies are registered to do business in Texas.
Here the story:

My 5 year old KitchenAid dishwasher blew the control board. I got a quote for 466.00 dlls for parts and labor.
Once repaired, it immediately got fried again. The repairman returned with a new one and a different fuse. Worked for a single washing cycle when it went bad.

So, after paying for parts and services, being quoted for a repair, getting a "one year warranty on the work" the company argues that it is a different problem now, perhaps a short circuit, so I have to pay anew for parts and labor.

To me it seems that the tech missed the diagnosis or did not researched it enough to determine the reason for the control board malfunction. So, we are back to square one but I am out of my money. Needless to say the unprofessionalism of the tech who at one point raised his voice becoming very rude with my wife, who rightfuly asked for a refund.

I called the company to complain but since this is a "new" problem no refund and no repair to be expected.

My question is, how is this a new problem when I still have a fried board and a non functioning dishwasher? Wasn't that the reason for my original service call? What is the rational and logic of these scammers?
It is hard to argue with pinheads.

1 comments
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W
W
W_L
, US
Oct 23, 2018 3:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This Company is unprofessional! I feel like... wait I KNOW I was scammed! They charged me a service call fee knowing that they would not be able to fix my appliance because the parts were under warranty. I specifically asked if they were LG qualified technicians and was well assured that they were. Once they collected their fee I never hear form them again. When I called to ask for a refund because I had to call someone else out who was actually LG qualified I was told they do not have ESP and were not LG certified technicians! Really! Great response and customer service.
If you enjoy being treated like crap and love to be scammed...Call Nations Appliance Service!

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