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National Electronics Warranty / Terrible experience

1 United States Review updated:
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On March 14, 2008, my wife purchased a 12-sheet diamond cut shredder from OfficeMax. In Feb 2008, we contacted the warranty number for MaxAssurance [protected], because the shredder's teeth no longer cut paper. We were advised to call back in a month, when shipping the shredder would be authorized.

On March 23, 2008, we called to ask for our shredder to be repaired or replaced. MaxAssurance told us that the phone call we made in February constituted our one allowed warranty call and no coverage would be provided. Our warranty was null and void.

I would be happy to cooperate with a class action lawsuit.

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  • Co
      7th of Apr, 2009
    0 Votes

    That MaxAssurance is ran by NEWCorp and they are terrible. They have you wait extreme about of time for a claim. Also they did not receive my product and would not send me the reimbursement until 90 days later. How is that customer service OfficeMax. NEWCORP is terrible they are scam artist and should be taken down in a court room for there ways of not connecting consumers toward their products. That is a lot of BS. I would not ever purchase another protection plan from them or any of the other client they do stuff for BestBuy, SportsAuthority, Walmart, and many more. How terrible our favorite companies are working with scam artist.

  • De
      23rd of Jan, 2010
    0 Votes

    i agree they are the dirtyest low down piece of ### company.bunch of lying sobs lied to me so much i wanted my remote replace they lied so much i never got my tv remote, their warenties are ###, i wouldnt have a warrenty with this lying sack ### company if my tv exploded, i just go buy another, DONT MESS WITH thses damn liers trust, they told me in june 2009 id get my remote then july then august, they just lie, their warenty are like this company PURE ###,

  • He
      11th of Feb, 2010
    0 Votes

    You guys are all crazy! First off you need to open your ears and hear what you were told instead of having selective hearing! First off you aren't only allowed one call, you can call as many times as you want the only reason you were told to call back in a month is because your warranty wasn't active at that time. You have a one year manufacture warranty and then after that year your extended warranty kicks in. So for the first year any issues you have are covered under your manufacture and need to be handled through them during that one year time frame. So I'm guessing you were really told to call the manufacture and then if you have anymore issues after the next month to contact the warranty company. However you didn't follow instructions and decided to not mess with the manufacture and thought you would wait for the warranty to kick in since you obviously didn't know that every time you call in there is a note of what the conversation was. So you called in a month later and was probably told that it was a pre-existing condition and that is never covered under any warranty therefore YOU and only YOU voided your warranty. YOu should have contacted the manufacture and then had them repair or replace it then any issues after that would have been covered under the warranty. Take the time to listen and read fine print and you will see that the warranty company is only trying to help you.

  • Ju
      14th of Feb, 2010
    0 Votes

    As an associate of Sports Authority, I am forced to sell extended coverage plans that are backed up by National Electronics Warranty Corporation. Yes, they get you your money back, but what people don't say is that if there is any shipping involved, a person must pay out of pocket for shipping. So lets say a person gets a 29.99 pair of shoes, and needs to send them in, then they will pay anywhere from 10-20 much profit is a person really getting. Knowing that, I hate selling them, but I am forced to or else they don't schedule me. I acknowledge that it is a terrible deal, but I have bills and loans to pay, and can't get a better job at this time. I have talked to several co-workers, and realized that it isn't about stopping Sports Authority, but about stopping NEW. All it takes is a class action law suit against NEW to get the ball rolling for Sports Authority to eventually discontinue their deal with NEW. Every store in Sports Authority must have a 1% profit of Extended Coverage Plans, but due to the corprate greed of guys like John Lusk, he has now made the ECP goal 1.5%. Keep in mind that each store struggles to make 1%. Our district manager has told us that "the 1.5% penetration goal isn't going away, but you will"...meaning if we don't make this ridiculous goal of 1.5%, then people will start getting fired. It used to be that 1.5% was only the holiday goal, but now 1.5% is the goal year round. I strongly feel that in order to provide customers with a more positive shopping experience, it would be more beneficial for the company to not sell ECPs. It just creates dishonesty, and with the ECP goal rising, it is my belief that there will be more dishonesty...sales associates lying their butts off to get the sales so they are good with the managers. So it is my conclusion that YES, there NEEDS to be a class action law suit against NEW, and that we need a consumer to lead the charge against NEW. It's better for the customer, it's better for the workers at the store level, and it would be preventing the corprate guys from getting an even fatter wallet. Just a side note, Sports Authority made 27 million last year in ECPs along (they like ECPs because it is pure profit), yet the workers at the store level are only getting a 3% raise. It's simple, file the class action law suit because then it will be better for the consumer and for the associates.

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