SUBMIT A COMPLAINT / scam to repetitively charge your credit card without legal authorization

Review updated:

i want to make aware to the bigger public that this company is a scam! do not fall for it. i wonder why no regulatory body is investigating this company and shutting it down.

1st they will offer free trial, then asked for a small charge. when u paid the small charge, they will subsequently make further charges that are significantly larger.

when i emailed to ask for refund, no response. when i called, the rep claimed to not speak good english and going in circle with you to buy time. gave excuses such as couldn't find account number, computer is slow, keep on asking same questions and etc. suspect they want to keep you on the phone to earn phone money. i immediately hung up after 10+min talking on the phone with no positive outcome.

i ended up blocking/cancelling my card to avoid future charges.

Mar 30, 2016
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  • Li
      Apr 11, 2016

    Hi towwei lim. We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [protected] if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.

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