My Little Secrets Online reviews and complaints

I wish I came across this site prior to purchasing my unit. Which I ordered on March 15 today is June 2 and I still have yet to receive it. I have had a few emails back and forth. With a very short reply, not answering any of my questions. The last email I sent was on May 18, May 23, and today June 2 requesting a reply . I still don't have an idea as to when it will be completed and shipped. A few adjustments where made adding extra lace and semi bleaching the knots. So tired of playing this waiting game.

NIkea L. Thomas company MLSO.com is a total rip off. I ordered my unit o Dec 1st for cyber Monday, and here it is Dec 23rd and I still don't have my unit. AS a matter of fact, the number posted on her website is disconnected, can u believe that. How unprofessional is she. I actually looked through the reviews on this site and came across someone who posted her real number. So I decided to give her ### a call, she actually answered and gave me a mouth full of ###. My order still hasn't shipped, she's never returned my emails. This is why I don't fool with black owned businesses, because of people like her. A dam thief is what she is! DON'T ORDER FROM THIS SITE DEC2014

Wow I wish I read these before I ordered! I ordered my unit on May 5th and have yet to receive my order. I have been continuously lied to about when my order Is going to be shipped, because of this I had to pay to get my hair done. I was promised by Nikia over the phone on Tuesday that she would overnight it and I would have received it yesterday Friday, May23rd. Checked the tracking today it was just shipped yesterday Friday 23rd! She is dishonest and not once did she apologize or try to remedy the situation. I just hope it is the right unit when I get it but I don't have my hopes up. BUYER BEWARE

NEVER AGAIN... RIP OFF. BUYER BEWARE; PLEASE READ & NOTE CAREFULLY
I purchased two units at over $200 each, and in a matter of a few months the unit stretched out and could no longer fit snugly. It was shocking as they were hardly worn so I never washed them. After my emails weren't answered and no response to phone calls/messages, I travelled long distance to the store with both units and explained the situation, to my surprise and adverse disappointment, Nikeia L. Thomas took a look at both and said there's nothing she can do to allow a snug fit. Not one to be engaged in confrontation and continuous dispute, I peacefully expressed how disappointed I was to her, but still nothing was done--no attempt to remedy the situation; zero attempt to have a satisfied customer. Since I was already on location, I decided that it was already a wasted trip so being new to lace wigs and not knowing how to clean them, I asked her to (I mean, after paying close to $500 for both units, I just wanted to see if I can at least get a few more wear out of them instead of discarding them right away) Much to my dismay she charged $40 each plus tax without even thinking twice about it. She never even take into consideration that one unit is much shorter than the other, plus the fact that she told me that there was nothing to be done to allow a snug fit. In the end I walked out of that store and vowed never to return again and I'm pleased to say I've continued and will continue to stick to that promise. NEVER AGAIN. She's lost a valuable customer plus I've withdrawn all my recommendations. I've lost my money on two useless units. Horrible customer service and unreasonable practices. NEVER AGAIN.

I been waiting for my wig over a month now I still haven't received any proper explanation why the wig is not ship. I didn't ask for any custom colors or accessories and still no wig. When I asked for her to cancel my order she told me I couldn't and I could only get store credit. I went to USA.gov and look at the right for online shopping under federal law this is:When you order something by mail, phone, fax or computer, the Federal Trade Commission requires the company to:
Ship the merchandise within the time promised, or if no specific delivery time was stated, within 30 days of receiving your order.
Notify you if the shipment cannot be made on time and give you the choice of waiting longer or getting a refund.
Cancel your order and return your payment if the new shipping date cannot be met, unless you agree to another delay.
If you cancel, your money must be refunded within 7 days (or your account must be credited within one billing cycle if you charged the order). The company can't substitute a credit for other merchandise. If you applied for a charge account with the merchant at the same time that you placed your order, the company has an extra 20 days to ship the merchandise to allow time for processing your application.

I have ordered from MLSO in the past (2011) I forgot the name of the wig but i had no issues whatsoever with that particular unit. Fast forward to Oct 2013. I figured that since my previous experience with them was good, I would order another unit from them. I ordered A Lil Kinky A Lil Curly lace front. When I first received the wig it had an odor to it especially when wet. It also appeared to have some sort of film on it that would not come off no matter how many times i washed it. The unit did not look like the picture on the website. I ordered a #2 the wig appeared to be a #4. The ends were completely dead. I thought all hope was lost until I saw a tutorial on YouTube for a bleach bath which I did 2x! The wig looks a lot better now but it sheds A LOT almost to the point that Im scared to comb it. I paid almost $300 for this unit & for that price I should not have had all of the issues that I had with this unit. It appears like a nice unit but I have no idea how much longer this wig will last. Moral of my story? DO NOT ORDER FROM MLSO!

I wish I had seen all this before I bought a wig. (Granted it was a while ago) I was young and didn't know any better. My mom warned me about waisting my money. I ordered "doobie" and received the absolute opposite. That wig was a hot mess. Long in the front short in the back as if someone took scissors and went to town! And no it wasn't the "style" I was so upset. On top of that I really don't think it was the right color or either their color charts are off. I ordered a #4 & I think it was more of a ashy blond. (My real hair color is #4) (sandy brown) that wig, have no idea what that was. Now with every online shopping experience I go through, I read reviews.

You ladies are scaring me. lol I googled to look up reviews for this company, because I have patiently been waiting on my wig to come. It was 45 business days on Friday. November 1, 2013. Today is November 6, 2013. This is not my first time ordering a wig. As everyone else has said, the wig companies from out of country ship in 5-6 business days...The wig that I ordered is a custom wig so I kind of(maybe) understand why it takes so long. I will give my wig 7 more days to come, before I recontact this woman. I am trying so hard to be optimistic. I purchased this wig as an investment(protective hairstyle). I spent over $500. I hope that I do not have any issues and that the wig is here or on it's way now. smh I really pray that I get my wig soon. As I said it has been more than 45 business days. Business days do not include weekends or those off days on their website.)
P.S. I sent an email to the company on Friday, I still haven't gotten a response or a reply saying something along the lines to inform me that my message was received. I am an optimistic person. Therefore, I am trying my best to be positive. Either way this is a lesson.

DO NOT-- DO NOT ---DO NOT order from this woman! She is a crook and all she cares about is getting your money! She does not care about customer satisfaction/service. Do NOT trust youtube videos, just because someone else had a "good" experience doesn't mean you will. I actually made a video once because my VERY FIRST unit was good and even then the customer service was horrible! I have since then ordered several units and let me tell you, EVERY TIME I ORDERED FROM THIS COMPANY I NEVER GOT MY ### ON TIME AND SHE NEVER ANSWER EMAILS UNTIL SHE IS READY! I have taken my video down because during this time i came to realize that the UNITS ARE NOT WORTH THE PRICE AT ALL! The quality of the units are one step away from beauty supply store units! She had the nerve after 3 weeks try to call me and ask if i still wanted the unit to be shipped, ummm no sweetie I filed a dispute and I want my money back, pronto! She updated the status to refund before she"called" me but guess what? I still haven't gotten my coins! All she had to do was respond to the paypal dispute and she still have not done so! I feel like such an idiot for letting someone take advantage of me this long. i have been a customer of hers for a long time and its only because I could not find an american vendor. Now, don't get me wrong, some of her units have been nice but they don't last and like i stated before they are not worth the price she is asking for! you can get the same exact hair from Chinese vendors and cut the middle man out! I can't believe this chick and her antics. I don't even run a business but I know that most of the time if you actually use good communication skills consumers will give you a pass. All it took was for her to answer my emails and keep me updated on the status of my order.. She couldn't even do that! No Tea, No shade but as a black woman I try to spend my money in "our" community but Nikeie(?) is EXACTLY the reason why we have to seek out others to spend our money with!
FYI--- she didn't respond until after a filed a dispute and lite that fire under her ###... smh

Its very interesting how companies that dont do returns/exchanges abuse that. her site says not returns/ exchanges, it says nothing about refunds. im in the middle of an order with her, and i just wish to God that i had done some research on this company before I purchased. i ordered a Doobie unit on the 2 October. before i actually placed the order she replied to every email of mine. I thought that was a good sign, so i purchased. after the purchase, SILENCE. I had to send her a msg on her portal asking her whats going on with my order. She said i should get it by November 5, but I will definitely get it before. So i was pleased. Now I have a problem, I am having to leave the country I am in earlier, and I asked her if she could have the wig to me before the 1st November because I am leaving the country and I am not able to receive the wig (which would have been delivered to my door) She replies that she will have it to me by the 1st. I replied to her that the 1st is too late. I need it before. I have not heard one word from her since. I have sent 3 messages on her portal requesting information. I am pissed off now. Polite is gone out the window. I told her if she cant fulfil the order, then please just cancel the order becuase it will be delivered and nobody will be here to receive it and it will be sent back to her which is a waste of time. NO REPLY. I have messaged her on FB. Nothing.! I sent her multiple emails to her gmail address, NOTHING. I even called her. After the phone rang too many times that I was about to hang up, I hear her voice message. And judging by her voice, I can really just kick myself. She sounds like and idiot. Not like a professional business woman. So i am so angry. All i want is for her to get hold of me, acknowledge the situation and see how and where she can help me. i would even be willing to leave the combs and straps out (8 business days) so she can mail the wig today. I dont consider this a custom order so I dont understand why everything takes so long. If there is absolutely nothing she can do, I want to cancel the order. This woman is so unprofessional. I cant even believe it. What she doesn't get is that as an alopecia sufferer, if she was a good business person, she would have multiple orders from me in the future. But she obviously has no vision whatsoever. She got my $215. And if it turns out this wig gets here and Im already gone, i would have lost the money and lost the wig. And it hurts cos I work hard for that money. But you know what I will never ever be poor. But people like her will never be successful. You cant build on other peoples tears. i am very upset and disappointed, that she hasn't even tried to contact me, to see how we can sort this out. I'm inconsolable. I'll place another a back up order with Elevate Wigs now(a real professional company) and I know that I will have my order before the 1st. Nikea, she will get nowhere in life. Its the principle of the matter. What you sew, you shall reap

Although I have not received my item yet, (was just told it would be sent well before expected) I have had a good experience with Nikeia. I had many questions about her units, as this was my first order from mylittlesecretsonline.com, and I feel communication was good and I was responded to in a timely fashion, sometimes within a couple hours. Everyone has their own take on experiences...my take is this is a good company to work with and I am so excited to get my first order!

This client was getting a refund because I suspected fraud. (due to response by PayPal, email, phone and correspondence with client). Client has been refunded.

We were closed. This is listed on the site. (even thou we were closed I kept open communication with this client). We do not issue refunds. We have an excellent exchange policy. However if was suspected fraud client had to names and could not meet the requires from PayPal to confirm her address or account. PayPal emailed seller so that was the reason for the refund. Client should contact PayPal to see what was the problem or problems with her account.

Reason for Refund: Company has issued a full refund due to suspected fraud. Client was not able to verified address by traceable correspondence with the seller. Client has no confirmed address and used different names in email and phone correspondence.

Refund was issued before the next business day. (business days and hours are posted on the site). Client has made a lot of false statement about our company using alias and creating different user account for the same sites.