Mueller Services / Mueller Reports
Reviews and Complaints

FORMER EMPLOYEE COMMENT

STAY AWAY AT ALL COSTS. COMPLETE SHAM COMPANY.

We only had 3 days of training as inspectors and then we were working cases via phone app. I had no prior experience whatsoever and had to self teach myself everything. A lot of guessing. All I would really do is drive to homes, take pictures and then use a real estate website that rhymes with “Pillow” to get appraisal data. This report would be sent to a QA dept. where they would edit as they see fit and then send to Insurance companies. I am ashamed to know this could have affected someones insurance policy.

After 2 months on the job, I stopped getting cases to my phone. HR or management would not return my emails or calls. I was sent an email simply saying “Case ordering dropped unexpectedly.” I didn’t receive cases for over 3 weeks and no one from the company would give me answers or speak to me. I am DISGUSTED by how I was treated as an employee. Now I am struggling to pay my bills and find another job. I left a stable job to join this company and they used me and then dumped me without saying a word to me.

SPREAD THE WORD!

AVOID MUELLER SERVICES INC. MUELLER SERVICES INC IS A SCAM

Mueller is def a real company. Ive been working for them for 3 yrs now. I started as a field rep driving from place to place to take photos and fill out the surveys that the insurance companies want filled out. Now I am a Quality Assurance Team Lead and work directly from home.

Idk where ppl are getting paid $10/hr bc thats not true. They start you out (in NY state) at about $18 as a field rep. You are in control of your schedule and are reimbursed 40 cents per mile that you drive. (Could be more now. Thats what it was when I was a FR.)

Training is training. If you dont know anything about houses or insurance companies you will find it a bit overwhelming. But if you stick with it you will start to remember everything bc it is repetitive. If you have a hard time all you have to do is reach out to your ops mgr, a trainer or HR for help and you will get the help you need. Also Quality Assurance agents write notes on the surveys if something is done wrong and either return it for you to fix, or they fix it and leave the note in your "Case Issues." Use that as a training tool! You wont get it rt the first few surveys and Im still learning new stuff 3 yrs down the road.

You can earn bonuses too but they start kicking in after training and you know what your doing. Basically they pay you for the time they think you will take even if you do that survey faster. If you take longer you get paid what you work, but no bonus and your stats will be effected.

Basically, its a job that can turn into a career. Its not like McD's training bc theres only so much you need to learn at McD's. At Mueller theres more. So I feel like the ppl bashing Mueller are the ones that jist couldnt hang.

If youre good at math, have a reliable vehicle and are willing to put in the work, this is for you. If youre looking for something that training starts and your on the schedule the next day, look elsewhere.

I, FOR ONE, BELIEVE THAT MUELLER REPORTS AND NARRAGANSETT BAY INSURANCE COMPANY SLEEP TOGETHER!
OF COURSE I CANNOT PROVE THIS BUT THIS IS MY HEARTFELT OPINION BASED UPON HAVING UNFORTUNATELY DEALT WITH BOTH OF THEM.
AGAIN THIS IS MY PERSONAL OPINION AND I WOULD ADVISE ANYONE, BASED UPON MY OPINION, TO NOT BECOME INVOLVED WITH EITHER OF THEM, ESPECIALLY SINCE THEY OBVIOUSLY HAVE A WORKING- TOGETHER RELATIONSHIP!

I know this is an older thread, but I came across it while researching this company when offered a position. I took every word that I read from this and other forums to heart and decided to give them a shot and form my own opinion. After two months I'm pleased to say that I am very happy with my employment at Mueller Reports. As stated above the training is not as intensive as some make it out to be, I finished mine in about 2.5 days so it would be completed before I attended my field training. You are not going to get rich working for this company, for me it is supplemental income so that's okay. You are going to put a lot of miles on your vehicle and depending on your fuel consumption you will just barely get your gas money back, no wear and tear, tires, brakes etc... You will work more than 20 hours per week if hired as part time. But if you value a flexible work environment, making your own schedule, meeting new people and seeing new areas you might have driven past for many years but never paid attention to, you will love this job. I'm not real happy about how they pay you by the minute and that there is an expected number of minutes to get each job done and they track your efficiency based off of that, as there are too many variables that affect the time spent on each job, and I know I'm putting in time I'm not getting paid for just to keep my numbers up, for example I had a job that they expect completed in 6 minutes, well I had to call the insurance agent who put me on hold for 12 minutes, if I claimed that 12 minutes and the time it took to do the inspection you can see how my productivity level would fall, especially when things like this happen all the time. So I find I'm playing the number game, but all in all I enjoy the job enough that I'm willing to make those sacrifices of my personal time in order to be successful. In the end, each of us has to decide for ourselves what is acceptable and what is not. They have been very professional in all my dealings with higher management, my pay is always accurate and on time, if I need a day off in the middle of the week I take it. If I want to be home in time to get my kids off the bus I do it, that to me is more valuable than a couple of minutes here and there.

This is one of the best companies I have ever worked for. It's silly that some people have to bash a business that is legit. It's not that rigorous of a training schedule if you actually get up and do it everyday for 2 weeks. The people that are complaining about this business need to stop. This is a great business and I would never look for a different job. I live in Wyoming and have a hard time finding a job that will allow me to attend all of my military mental health appointments. This job allows me to be a single mother of four children, attend all my appointments, and spent the maximum amount of time with my children. As long as your stats are up in the green where they should be there is no reason for Mueller to lay off or fire anybody. You have to be a people person to do this job because you do interact with policy holders all the time. Your manager should not have to keep on top of you for you to do your job. One of the interview questions is "Are you a self-starter?" you have to be able to get up and actually go to work with a can do attitude on the days you have to work. I only work one day a week and I make close to $300 on the one day I chose to work.

Mueller is definitely a real company. I use the word company loosely. It is a terrible company to work for. There are just way too many negatives that far outweigh any pros it might have. I did fine with the training and everything else but the company is awful. There is little to no communication between mangers, reps and QA. The pay ... well .. I can do better delivering pizzas and I am not a slacker. It is a very frustrating work environment to say the least. They Unintentionally they do set up people to fail. Its all due to the greed of this Noe Family that own and run it. I can go on and on but the bottom line is that this company is a total waste of time. You might as well pay them when you do your job. As for some of the positive reviews I can see they are probably written by upper mgmt to try and clean up their image. They are so contrived and ridiculous. Just stay away. Good Luck.

I am training right now as we speak and I keep it real I just quit. Why? They really rush you to finish sooooooo much info in 2 weeks and only pay you $10 a hour? So you slaving for $10 a hour being rushed not learning the right way at all. I don't like to be rushed especially when you training yourself to learn about all these hazards, electric systems, house foundations and etc. They have 28 modules with about an avg of 30 to 50 pages each module and expect you to finish all of that in 2 weeks? Of course to save them money! They expect you to do about 1.5 hours each module but I am telling you now if you really need to study the right way and jot down notes as you read plus study plus take the test there is no way in hell you can finish at the pace they want you to finish at! Good luck to those who wants to work for a company that just wants to use you. Again I keep it real and I only wanted this job for part time because I am a medical student in which I desire most because I rather not get paid and learn the right way then to be forced to learn something half a**.

Just gonna put this out there. I have over 3 years with this company. First off, every company asks for your SSI, duh. They need your personal info for insurance purposes. The company actually buys and pays for YOU THE EMPLOYEE to have insurance in case you get hurt or injured. I live 3 block from the Corporate office and this company has been around a VERY long time. Wal-Mart has massive turnover, so does McDonalds. Does that mean they're fake too? Get a life and maybe work hard at your next job.

I've been working for this company since June 2015, and never had a problem! I'm self employed as a Home Inspector in South Carolina, and it works out well to fill in the cracks of when I'm not busy. The pay works out to be about 15$ - 18$ an hour. Those above are bereft of wit who can't follow simple instructions if they've had a bad experience with Mueller. It's really not hard to to draw a footprint of a home and write up a simple report.

Mueller is a real company, but it is also a real crappy company. I did the training. Passed every test on my first try. Completed the first 27 modules in 10 days and had to wait for the last webinar until the 13th day (only offering time). I finished the webinar and got an email saying I was bounced from the training program "due to failure to meet training program performance expectations". No one would give me a detailed explanation of why. I did everything they asked on the schedule they made. The whole process was extremely annoying and was painfully slow. The trainers, especially Bob B are HORRIBLE at their jobs! I can't believe that any company would chose those clowns to represent their company to new employees. They may have been good field reps or quality assurance agents, but they are educators now, and they are just not good at it (like at all, not even close).
I'm not bitter or spewing hate filled messages to you if you are reading this... Just honesty. Im actually happy in a way because the more and more I learned about the job during training, I saw how they scam people and take advantage of a working class that makes all the money for the management and office classes without any support or monetary reward. There are a lot of stupid people in this world, and its just a fact that every horrible company has their cult following employees. Enron had employees that raved about how great it was too. So don't listen to the fanatics above who swear they are rich now because of Mueller. They are poor, broke, and love wearing their Mueller shirts in their parents basement (but they swear its their own apartment because it has its own entrance/exit, otherwise known as a cellar door).
In all, this company is a joke. DONT WASTE YOUR TIME! TAKE THE $8/HR JOB AT MCDONALDS! This company is not worth your time. As the job's fraudulent slave master style will show itself throughout the training process and throughout all explanations of how this company works. Seriously, don't think for a second that this is a viable job, because it is not! Don't walk away, RUNNNNN! (as fast as you can!)