SUBMIT A COMPLAINT

[Resolved] Motorite Administratorsmechanical warranty

Miss Maud
Claim number C1019769.
Tel no :[protected]
Made a claim with Miwarranty and was advised telephonically by Vongani that the Motorite guys have declined my claim with component not covered being the reason. The throttle body with oil pump has failed and that is a mechanical breakdown. In 0ctober 2015 I made a similar claim which was the throttle body and it was approved and replaced, I called Motorite this morning and was assisted by Thabo who verbalised that he doesn't know why the claim was rejected when the item was approved before and cannot assist me any further as he only deals with claims only to be transferred to FNB customer care, what a joke. The incompetence displayed in handling and assessment of claims is despicable. I'm hoping I get assistance in this platform and the claim gets paid for because it is indeed a mechanical breakdown and the throttle body forms part of both mechanical and electrical components of the car and I advise you get people knowledgeable about vehicle mechanics to do claim assessments.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Motorite Administrators Customer Care's Response, Nov 21, 2018

    Dear Madam,

    It is with great concern we received your e-mail outlining the problem you had with our service.

    It is pertinent to mention that the warranty policy does not list the throttle body as a covered component.

    It should be noted that under the components covered section you will see a detailed list of the covered components arising from the mechanical and/or electrical failure. If a component is not listed, then unfortunately it will not be covered.

    However - as Motorite strongly believes in the application of TCF and therefore the merits of the claim has been reviewed by claims management who have applied reasonability and fairness to the matter, agreed to authorise the claim for the vehicles throttle body under the respective fuel system benefit category, up to the maximum limit of liability allowed by the policy, for an amount of R 4 000.00 including VAT.

    A claims agent has been allocated to assist further with the authorisation to be applied. Once this has been processed you will receive an SMS notification thereof.

    We sincerely apologize for any frustrations and inconvenience that this may have caused in this regard.

    Thank you for co-operation and patience herein.
    Kind Regards,

    Risk Management Complaints Division
    Tel No: [protected]
    Facsimile: [protected]
    Email: [protected]@motorite.co.za

Nd
Nov 21, 2018

Post your comment