MotoBuys.com’s earns a 1.0-star rating from 1 reviews and 23 complaints, showing that the majority of powersports enthusiasts are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Have never received my MSO and/or even an invoice for the purchase of my daughter's $1500.00 TrailMaster Youth XRX go cart
Have never received my MSO and/or even an invoice for the purchase of my daughter's $1500.00 TrailMaster Youth XRX go cart. For the past (7) weeks, the General Manager, Bill, has been argumentative and told me that the MSO came with the go cart and I must "not be able to find it". After weeks of back and forth, Bill finally said that he would "forward the request for a duplicate MSO to the factory" and it would take up to two weeks. When three weeks passed with no MSO or invoice, they changed the time frame to 2 to 4 weeks. I then turned my complaint over to the BBB to help me get an MSO and/or an invoice. Most importantly, Michael from their "factory" finally called me and said that they received my request the day before and that they would send the original MSO out in that day's mail. The factory also told me that they DO NOT send a MSO with every purchase as Motobuys.com employees had been telling me for weeks! The factory said that they only send a MSO if the customer calls AFTER the purchase and requests one. I forwarded that disposition from their own factory back to Motobuys.com in an effort to educate them for future customers. Bill is the "General Manager" and does not even know the process on how a customer is to receive a MSO on TrailMaster go carts! What a joke. It has taken me 12+ emails and at least (4) phone calls to get this far. From the comments listed above, it appears that Motobuys.com (Bill) tries to make excuses and reply to each negative comment. Let me assure you that their excuses are just that, excuses. At the end of the day, I am STILL waiting on the MSO and/or an invoice for a go cart purchase in November, 2012! The product and the shipping went fine but if you need customer service AFTER the sale, run from this company! And when you get tired of running, take a breath and run some more. Bill, you really need to find another job because you are substandard on your best day.
UPDATE: Last night, a month and a half AFTER the purchase, I FINALLY received a receipt from Motobuys.com! I guess turning it over to BBB helped in some way. Still waiting on my MSO though...Maybe that will come next month! Great job guys!
Stay away from these crooks
Ordered 2XL Snowmobile Helmet with XL Riding Gloves. Get email that Riding Gloves will be shipped separately. Received Helmet...but in wrong size (XL instead of 2XL). Emails and phone calls to get return info. Had to ship helmet back at MY EXPENSE. Had to call/email multiple times to get helmet...finally delivered 3 weeks later. No word on gloves after multiple emails and phone calls. Received gloves in mail today: 1.not riding gloves as shown on website, 2.one-size-fits-all (not XL as ordered) Resolution Sought:1.Reimburse my mailing expense 2.Send me snowmobile riding gloves as ordered 3.Pay for mailing on return of these generic one size fits all non-riding gloves received
Company's Response: The Gloves were a FREE gift and they are leather riding gloves exactly as advertised. The ad is at http://www.motobuys.com/hjc-helmet-001-95.html The ad reads leather riding gloves and that is what they received. Nowhere on the ad does it say Snowmobile gloves. The cost the customer paid for these gloves was FREE. These gloves are a one size fits all real Leather riding gloves. No where on the ad does it read anything other than that. We are sorry if the customer does not like them however since the customer paid nothing for them the customer cost for these gloves is ZERO. The helmet was sent direct from HJC factory and the helmet was exchanged for customer as soon as we received the helmet back that customer wanted exchanged. We are disappointed that our efforts did not meet there expectations.
Consumer's Rebuttal: Photo of "free" riding gloves was of snowmbobile riding gloves. Website asked for size for riding gloves: which was entered as "XL". The "one size fits all" riding gloves were not XL and since the "free" riding gloves were part of a package for a snowmobile helmet, the assumption would be the riding gloves being for a snowmobile as pictured on the site. They are generic cheap leather gloves with minimal lining that could never be used on a snowmobile. As far as "free" gloves...I had found the helmet for a lesser amount on another website, but b/c this ad included the "free" gloves as a package...I paid more for the helmet assuming the extra cost would be made up with the new gloves.Lastly, nobody addressing the issue of MY EXPENSE for mailing for a mistake by Motobuys
Company's Final Response :This customer ordered a HJC helmet which he claims was not the correct size when received. He was promptly given a return auth # and we exchanged the helmet free of charge. The ad for the Helmet says clearly FREE leather riding gloves. Nothing about snowmobile or anything else. The point here is that the gloves are a "FREE GIFT" with purchase. Customer paid zero, nada, nothing for these gloves. So the main basis for this complaint is he does like the FREE GLOVES that he paid ($0) for? Whats next, someone filing a BBB complaint at Cracker Jack because they don"t like that FREE toy in the box.
Watch out for this site
Purchase a scooter on line. Never got the bill of sale or MSO. Keep calling the company and get "we forwarded this to the factory". I called and emailed numerous times, no response. Without this I cannot insure or register this scooter. Watch out for this site.
TM LK 125 leaks fuel. Had to purchase part from outside source to fix.
JHL MX 250 had rough idle and hard start. Bogged down when accelerating. Now it barely runs.
1 month old brand new.
They don't respond to emails or phone calls. Offering no assistance.
Do not purchase from thus company.
Ordered December 6th, Order SP-9933.
Gifted December 25th.
Wheel sheared off December 26th.
Emailed, Called many, many, many times. My emails have gone unanswered for significant periods of time, still have not received a response as to how you will assist.
Worst company! Bought a Street Legal bike from them and never got an MCO/MSO or Bill of Sale. Can't title or register a bike in Texas without these. "Bob" is a jerk and treated me like crap AFTER he got my $$$. STAY AWAY FROM THIS COMPANY!
Great site like motobuy.com.ua
This is the worst company I have ever ordered from. They do not have customer service and some jerk named BOB and then he pretended to be JOE, were so unbelievably rude. "They" actually hung up on me rather than discuss the failure to produce the motorcycle I had ordered in April and still have not received at the end of May. The company charged the card but said that they canceled the order. Never did they call or email me. I even sent all the information they requested and yet they did not ship the bike. I believe this company to be a total scam and they practice fraudulent business activities. I had read other reviews and really did not want to order from this company but did anyway and now I am extremely regretful.
purchased two dirtbikes ssr 125 and orion 250 2014 neither lasted 2 weeks the 125 started right up our mechanic that set up bike said he was impressed with it for price one week later no spark still hasn't found problem called motobuys tech support dave my mechanic said they were not any help I purchased a 2002 kx kawi 80 cc been ridin all summer no problems now the 250 never ran new dave found severed ignition switch wire bike fired up and engine ran terrible carb too lean burned up valve and exaust the plastic covers did not line up all spokes loose on rims loose front suspension good back is very stiff tried to adjust spring and air shock still no results instructions say set up for 450 pound load seat is hard as a rock bolt fell out on back brake lever and parts are hard to get warranty up after 90 days bikes sittin all summer tried to get a spoke for rear rim manager said must purchase hub spokes rim tube and tire to get 1 spoke I tried to return both bikes 3rd week after purchase no returns your stuck with them
I'm going through the same thing. What state are you in ? Only asking because I need a mechanic
I ordered a Trailmaster XRX on 12/2/2013 from Motobuys.com which was supposed to be a Christmas present for our grandchildren. No local dealers carried any go carts and my husband having been diagnosed with advanced cancer and I had just had knee replacement surgery and neither of us could tolerate traveling to try to locate one. So he did the next best thing and started looking online to find something he felt was suitable. So we looked at Motobuys.com and decided on one, ordered a startup kit and two helmets also with their go cart; with all of the so called assurances on the top of their website we felt pretty comfortable proceeding with our purchase from them. We got our e-mail confirming our purchase and advised us that we would be getting another email within 5 days to make arrangements for our delivery. 5 days and no response, 7 days, no response. Since this was our grand kids Christmas present I was starting to get anxious and phoned the number on their website and was told their warehouse in Texas was responsible for that item and they were closed because of ice storms there and that as soon as someone could get to the warehouse I would be notified and shipment arranged and for me not to worry they still had plenty of time for delivery. Never once did they advise me they didn't have the unit and couldn't get it due to back orders. Had I been advised at that time it was even on back order I believe I could have gotten it from another supplier and delivered in time for Christmas. Numerous phone calls placed to them with reassurances that it would be here in time for me not to worry, never once mentioning that they didn't have the unit and it was on back order. Almost daily reassurances were given to me even assuring me the delivery time was still good and we would have it in time for my grand kids Christmas. Then 4 days before Christmas they even quit answering my calls no response to emails sent, they were nothing but blatant liars. I didn't even hear that they didn't have the go cart and that it was on back order until I filed a complaint with one of their so called companies that guarantee your purchases. Well let me tell you their companies reassurance guarantee was worthless also, they advised me that since no money exchanged hands in the end that I had no complaint and basically told by motobuys and their purchase guarantee company to get over it. No one bothers to care that because they had put in to my credit card company a hold of almost $2000.00 for my intended purchase that it ties your money up there also.They told the intermediary company that they had told me from day one that the unit was on back order.( which was never even hinted at) I suppose the lying idiots felt pretty good that they kept me dangling just in case their go cart got restocked. Well guess what I was stuck with no go cart, a disappointed 4 and 6 year old. I really do hope that no one else is suckered into their sales game, because you will also get disappointed in some form by this company. I felt even more compelled to write reviews with Christmas 2014 soon approaching.
bought a 125 from motobuys.com it had a defective front shock they sent a shock that didnt fit then they requested a picture of the shocks side by side because apparently no one in "the factory"can read a tape measuring device. I sent the pics and they sent me another shock the same length as the first shock. My daughter is eight this is not the last atv I will be buying for her its just the last atv I will be buying from the ###s at motobuys.
I ordered two Tao Tao icebear 125 fourwheelers for my kids after seeing the ones on atv-quads-4wheeler.com. Which is a website ran buy motobuys.com. What was shipped to me and what was described and was pictured on the website were two completely different things. The only thing the was the same was that I was shipped two Tao Tao 125 quads. When I called to see what happened. Bill the guy that took the phone call was a complete dick on the phone. After telling him that it looked nothing like what was on their site. Bill called me back and told me that they shipped me what I ordered. And that what I had was the new upgraded '14 model. Ok fine, but when I went to put them together the tires were 16" not the over sizes 18"-19" that they claimed on the site. So I pulled up the Tao Tao site and on the site they did offer the one I ordered, it was the 125g model. What they shipped was the 125a model. Now I don't want to do business with these guys. So instead of giving me a full refund they gave me a partial refund minus shipping cost and the free gifts( which like the quads, we're nothing like advertised. And I wasn't giving a return shipping label for). So basically it's costing me $400 for them to send me the wrong fourwheelers. And their attempt of trying to make it right was a refund of smaller than the amount that I'm getting screwed out of. And waving the %25 restocking fee(out of courtesy).
These guys are crooks and a horrible business to deal with
Sorry excuse for a company, ordered a 50cc dirt bike for my grandson. Received the bike but the back wheel was broken, the plastics were damaged, the front brake caliper was casted wrong so the alignment on the front brake disk was wrong (had to shim with washers). The company sent new plastics, no comment from them on the brake caliper, and they sent me a used front wheel instead of e rear one. Will not work due to the wrong taps for the rear brake disk and sprocket. Company will not respond to emails or phone messages. POS customer service!
Overview of MotoBuys.com complaint handling
-
MotoBuys.com Contacts
-
MotoBuys.com phone numbers+1 (877) 667-6289+1 (877) 667-6289Click up if you have successfully reached MotoBuys.com by calling +1 (877) 667-6289 phone number 0 0 users reported that they have successfully reached MotoBuys.com by calling +1 (877) 667-6289 phone number Click down if you have unsuccessfully reached MotoBuys.com by calling +1 (877) 667-6289 phone number 0 0 users reported that they have UNsuccessfully reached MotoBuys.com by calling +1 (877) 667-6289 phone number
-
MotoBuys.com emailssales@motobuys.com84%Confidence score: 84%Salescustomerservice@motobuys.com79%Confidence score: 79%supportcustomercare@motobuys.com75%Confidence score: 75%support
-
MotoBuys.com address4250 N. Drinkwater Blvd. 4th Floor, Scottsdale, Arizona, 85251, United States
-
MotoBuys.com social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all MotoBuys.com contacts
Most discussed complaints
Watch out for this siteRecent comments about MotoBuys.com company
Purchased scooter, never received mso bill of sale
Cases Done Right
8 reviews
Rebag
2 reviews
Bababebi.com
2 reviews
Javariya Store
11 reviews
Cadyland
5 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
im still waiting on my mso and bill of sale for my roma 150 cc that has to be registered
" These guys are awesome, the prices are great and the price they show is the total price I paid. I checked many other companies and they bump up the prices after you buy!" Great company to do business with. The ATV's run great!
On November 26, 2012 Mr. Foreman placed an order for a Trailmaster XRX mid-size go kart. He received the unit promptly and in perfect working order. In most units the MSO does come in the crate. This entire blown out of proportion complaint is over a MSO that has absolutely no bearing on the use or enjoyment of the unit. In most states go carts are not required to be registered. So we are clear here this customer has had absolutely no financial harm done to him and at no time has his child not been able to use the go kart. So what is the complaint about, it a personal attack on me because I stood up to this abusive and arrogant customer to protect my staff from his insulting e-mails and phone calls? (Please read excerpts from his e-mails below).
I have to tell this reader that we always try to live by the customer is always right 99.9% of the time, regardless of the issue. Mr. Foreman is that 00.01% of customers that is impossible to deal with under any circumstances.
This guy is one of the rudest and condescending human beings I have ever dealt with. He called many times, insults my staff, calls us rude names and sent upwards of 12 or more e-mails, even though we told him on 12.24 that it will take 2 weeks to generate a duplicate title, and that is exactly what it took.
Please keep in mind the factory was closed from December 22, 2012 to January 7, 2013 for the holidays and they moved to a larger location during that time. So an MSO could not be generated until they returned and set up in their new larger location. And again this has no bearing on Mr. Foreman’s use of the unit. It was strictly a paper that he decided he was going to insult us over and tries to be a bully about.
Below are a few of the insulting and rude excerpts taken directly from some of Mr. Foreman’s e-mails and bogus complaint reports about us: PLEASE READ BELOW!
“I am college educated and presently working on my master’s degree.”
“Walmart is hiring, you need another job!”
“You are either slow or just dont give a damn”
“Everytime that I deal with them, I feel like I have to go home and take a shower!”
“Bill, you really need to find another job because you are substandard on your best day.”
“you were the one that gave me the anonymous, half-### answers via email”
“I should have known not to do business with people of your caliber”
“I will call someone who has the desire and capability to solve the issues”
“I am going to give your company one last opportunity”
“Lies, Lies and more lies. That is all Motobuys.com seems to give.”
“Update I FINALLY received a receipt from Motobuys.com!”
“I am going to tell you this AGAIN real slowly”
“For the fifth time in case you missed the first four, ”
“I don't know if these guys at Motobuys.com are shady”
“Good luck in the future, you will need it.”
And please understand this customer’s phone demeanor was far worse than these e-mails and posts. So I hope the reader understands the type of person that filed this complaint here and takes it with the grain of salt it really is.
I finally had to put my foot down with this guy as I would not allow my staff to be bullied and insulted by this guy any further. That’s why he has gone psycho here; I told him off and bruised his over-inflated, college educated ego. However for this I am very proud, as my staff are great people and they are like family to me. So I will not allow my staff to be insulted verbally or by e-mail. I am sure that anyone who works with people will understand why I stood up for my staff after reading the above.
It is never our goal to not do our best for our customers, however please again understand this is all over a simple MSO, that Mr. Foreman thinks it took too long to arrive. That is the real bottom line here. We are sorry for the mix up on that. There was some confusion on this models MSO. We are not perfect. However that in no way justifies this customer’s behavior.
All this customers needs have been addressed and taken care of. As we sell thousands of units per year we try hard to provide stellar customer service to all. Motobuys is confident that our longstanding commitment to satisfy our customers will stand on it's own merits and why we are BBB accredited, Buy Safe Guaranteed and Yahoo Certified.
Thanks again for reading our rebuttal
Bill // www.motobuys.com
Bill-You lie so much that I don't think you even know when you are lying anymore. You are not BBB accredited and you have horrible reviews, just like mine, all over the internet. Just google your scam company. Why apologize over the missing MSO now? You lied to me two dozen times and told me that I received it and that I must not be able to find it. Did I receive it with the original purchase or not? Now it was "some confusion on this model"? Your "story" changes every time your mouth opens. My conduct, in no way, was out-of-line. Your assertions above are just more lies. I just refused to put up with your lies, your non-response and your juvenile behavior. Bill, business does not have to be this difficult. Stop the lies and do business the correct way. If you decide to do such, all these negative reviews (lies against your company...lol) will stop.