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Mike Gee Kustoms / Not Trustworthy

1 Phoenix, AZ, United States Review updated:

I was looking around for a new guitar.. happened to come on an eBay page listings. It was a resell of one of Mike Gees guitars claiming Mike Gee makes wonderful guitars. Now that.. I cannot argue. I wanted to buy one of his guitars just because they look awesome and sound really great from the videos I saw on youtube. So on September 5th 2013 I placed and order for a blue burst Les Paul with some upgraded features. You can see the customer order I attached. I paid $525 down and owed $174 whenever he was done and showed me the complete product. He advised that It would take him roughly 10 weeks to complete this. I was excited thinking what a nice Christmas gift for myself. Around the 10th week I called him and he said he's backed up and would get it done in a week or two. I was happy that it was being worked on and all and said fine ok no rush (At that moment) I was really hoping to get it before December 31st, I was playing for a New Year’s Eve service and wanted to be ready for it with my new guitar. That came and passed and still he was not done. Now I was ok still. On January 1st 2014 it's been 4 months. That's 18 months and 8 months overdue! Really? Could I have gotten a call or an email with some type of understanding? No.. I had to call him and text him. I would call and no answer. I left voice mails and still no answer. Finally a day later he advised he could not talk and to text him. So I text him again and he advised me on January 2nd in his own words, "Hello I'll have your l.p. done and ready to ship Wed or Thursday . Next ‘week.” At this point I’m excited to get my hands on my new piece of custom work! But wait.. A week later on Thursday January 9th I text him if it is done as he said it would be and the response I get is “in a meeting call you right back”. I can understand that you know he’s busy we all are busy so I understood. No call back given. The next day on January 10th I texted him again to see if he can give me a call back to update me on a response…. He never responded. On January 13th I texted him again to see if he can give me an update and again no response. Now keep in mind I occasionally call him as well and leave voice mails with no response given from him. On January 14th He finally responds to me and says that he has been sick. And that he will get me some pics of the guitar. I told him I appreciated it and I waited for the photos. I got a couple pics of the guitar on January 15th. At this point I have a visual I’m really excited! We talked about some finishing touches and he asked me about the stain on the back and I’m like Yeah!! He is finally working on my guitar!!. He explained that he was going to have the finish done by Friday January 17th. On January 16th He sent me more photos of the guitar. It was looking so sweet! On January 22nd he sent me a few more photos of the back of the guitar showing the finish completed And I mean its a TOTAL BEAUTY!!! On January 30th I Asked for another update as I did not hear for him in a week He claimed that he will have the bridge that week. I asked him how much longer would it take to be done and the reason being I have a conference that I’ll be playing at on Feb 27th and wanted to have my product that I ordered. No response given. On February 10th I sent him a more pressing text stating that I’m getting concerned about the guitar. I ordered it in August (But it was really September) and it is now February. I asked him about a refund policy. He responded that He was sorry and that He has 5, 000 things going on at once. He PROMISED it will be done this week. At this point I have had the run around for too long. I was fed up that the communication is all on my end and he was not fulfilling the promises that he made to me. So on Tuesday February 18th A week later I asked him for an update. He claimed he was trying to get out to the shop to ship it if not he will ship it the following day. I confirmed my address and on Saturday February 22, 2014 I texted him if he shipped the guitar no response so I said I guess you don’t have to ship my guitar. I understand you’re busy but this is just bad business. His response I’ll get it to you in a bit. The next day which was Sunday February 23rd

Mike Gee Kustoms
Mike Gee Kustoms
Mike Gee Kustoms
Mike Gee Kustoms
Mike Gee Kustoms
Mike Gee Kustoms
Mike Gee Kustoms
Mike Gee Kustoms
Mike Gee Kustoms
Mike Gee Kustoms
Mike Gee Kustoms
Mike Gee Kustoms

Gm
Feb 25, 2014
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  • Gm
      25th of Feb, 2014

    I was looking around for a new guitar.. Happened to come on an eBay page listings. It was a resell of one of Mike Gees guitars claiming Mike Gee makes wonderful guitars. Now that.. I cannot argue. I wanted to buy one of his guitars just because they look awesome and sound really great from the videos I saw on youtube. So on September 5th 2013 I placed and order for a blue burst Les Paul with some upgraded features. You can see the customer order I attached. I paid $525 down and owed $174 whenever he was done and showed me the complete product. He advised that It would take him roughly 10 weeks to complete this. I was excited thinking what a nice Christmas gift for myself. Around the 10th week I called him and he said he's backed up and would get it done in a week or two. I was happy that it was being worked on and all and said fine ok no rush (At that moment) I was really hoping to get it before December 31st, I was playing for a New Year’s Eve service and wanted to be ready for it with my new guitar. That came and passed and still he was not done. Now I was ok still. On January 1st 2014 it's been 4 months. That's 18 months and 8 months overdue! Really? Could I have gotten a call or an email with some type of understanding? No.. I had to call him and text him. I would call and no answer. I left voice mails and still no answer. Finally a day later he advised he could not talk and to text him. So I text him again and he advised me on January 2nd in his own words, "Hello I'll have your l.p. done and ready to ship Wed or Thursday . Next ‘week.” At this point I’m excited to get my hands on my new piece of custom work! But wait.. A week later on Thursday January 9th I text him if it is done as he said it would be and the response I get is “in a meeting call you right back”. I can understand that you know he’s busy we all are busy so I understood. But then later that day No call back given. The next day on January 10th I texted him again to see if he can give me a call back to update me on a response…. He never responded. On January 13th I texted him again to see if he can give me an update and again no response. Now keep in mind I occasionally call him as well and leave voice mails with no response given from him. On January 14th He finally responds to me and says that he has been sick. And that he will get me some pics of the guitar. I told him I appreciated it and I waited for the photos. I got a couple pics of the guitar on January 15th. At this point I have a visual I’m really excited! We talked about some finishing touches and he asked me about the stain on the back and I’m like Yeah!! He is finally working on my guitar!!. He explained that he was going to have the finish done by Friday January 17th. On January 16th He sent me more photos of the guitar. It was looking so sweet! On January 22nd he sent me a few more photos of the back of the guitar showing the finish completed And I mean its a TOTAL BEAUTY!!! On January 30th I Asked for another update as I did not hear for him in a week He claimed that he will have the bridge that week. I asked him how much longer would it take to be done and the reason being I have a conference that I’ll be playing at on Feb 27th and wanted to have my product that I ordered. No response given. On February 10th I sent him a more pressing text stating that I’m getting concerned about the guitar. I ordered it in August (But it was really September) and it is now February. I asked him about a refund policy. He responded that He was sorry and that He has 5, 000 things going on at once. He PROMISED it will be done this week. At this point I have had the run around for too long. I was fed up that the communication is all on my end and he was not fulfilling the promises that he made to me. So on Tuesday February 18th a week later I asked him for an update. He claimed he was trying to get out to the shop to ship it if not he will ship it the following day. I confirmed my address and on Saturday February 22, 2014 I texted him if he shipped the guitar I got no response so I said I guess you don’t have to ship my guitar. I understand you’re busy but this is just bad business.

    This is the Crown topping of it all He responded to me saying this, “Dropped it off at FedEx today… you’ll see movement on Monday. I asked for a tracking number and he texted back saying I’ll get it to you in a bit. Later that day it was about midnight and HE never responded with my tracking number. I texted him again and he never responded. Finally I texted him on Sunday February 23rd. Asking, “is it really that hard to give me the tracking number? If you truly shipped it then give me the tracking number. If not Tomorrow morning I’m calling my credit card company and to report this purchase as FRAUD”. He finally responded with this, “Dude….check it out….I’m at home… my shop is 8 miles away…. What was your deposit… I’ll look it up in the morning”. I told him my concern and my weariness of him saying one thing and never delivering. This whole ordeal made me feel that he is UNTRUSTWORTHY AND A LIAR!!
    He responded with this, “I understand. So here’s the deal I’ll provide shipping in the morning when I get to the shop. I’ve been remodeling my house all week and just today I’ve put in 10 hours and have a few more before I’m done and ready for my electrician in the morning. I know I’ve been stretched thin… I know your build has taken too long…. Some builders take years to deliver……Your guitar is on its way if you want. If not let me know.”

    Ok so I’m thinking to myself first off if someone tells you that then it should mean that the guitar is done and shipped. Right? Am I a liar or should that mean that? So I gave him till the morning just like he said. On Monday February 24th I asked for the tracking number which he said he would provide for me… This dude gonna send me… no lie people… He took a photo of a screen I’m not sure if it was his cell phone or his computer and text it to me. It was of a pre shipped label. Does he think I’m stupid??? I Called fedex and verified that the package was not shipped. In fact they haven’t even received it. FedEx is real time and as soon as he drops off the package it will be in the system.
    So I called him on his lie and this dude had this response…… it was SOOOO LAME!!! He responds, “IT’s done…but honestly IF I delivered the most amazing guitar you’ve ever played this hasn’t been a great experience . and you will not enjoy playing her. I’m sorry things are what they are. If you’d like your refund via Pay pal I can do it today” I responded that I want the guitar you are just not being honest to if it is done and if it has been shipped. I caught him DEAD in his FAKE LIE!!! I told him I will enjoy it but I have to receive it to enjoy it!!! He called me and tried to say the same ole crap lie he was given me for the past couple of weeks. It’s done and really I just dropped it off at the FedEx around the corner. So I have his address.. I Went to maps and found the three FedEx locations and called everyone one of them to see if a Mike Gee dropped off a guitar being shipped to me all of them did not know any guy that brought a guitar in with an address to mines. You’re a big fat liar!!!.. I Called Mike Gee and called him back and explained to him that I called FedEx. They advised that once a package is dropped off the tracking number gets updated in real time so it will show right away in the system. Since you claimed you dropped it off already can you give me a snap photo of the receipt they gave you?” This dude text me back I didn’t get one. WOW……..Ladies and gents… I promise you no lie!! I have proof of all of this!! I then asked him what fedex location did you drop it off at??? LOL I was investigating. He finally had enough and asked for my Pay Pal email so he could refund me my $525 deposit. 2 hours later he refunded me my money on a guitar that he claimed was already shipped to me and showed me proof that he refunded it….


    To Mike Gee. If you were just truthful and not lie I would not of given you this review. But you totally lied to me about this guitar being completed. You lied about it being shipped multiple times. You tried to give me a pre shipped tracking number and this is bad business.
    I want everyone to know to be careful with him. If you would of just told me the truth and not lied I would have been fine.

    HE did refund my money that was good. He does make great guitars as I could only see on photo and videos. But I had the worse experience with him I advise to do business with someone locally so that you can ensure that your product is being made.

    0 Votes
  • Mi
      19th of Jun, 2014

    Hello,

    My name is Mike Gee. This buyers experience was not how things normally go down. Unfortunately during this build I was more focused on remodeling my home than building guitars. Its embarrassing and not how I normally do business.

    By the time I had the guitar done it was probably too little too late and the buyer was understandably upset. The guitar was at a local shipping store dropped off after FedEx pickup. When the bombardment of texts (of witch I later figured out may have been from 2 different people via 1 phone) were accusatory and rude I just figured it was best to refund the buyer his deposit of which I did immediately. I then went down to the shipping place and picked up the guitar before FedEx picked it up

    I am a 1 man shop and I am fully capable of making mistakes. I am human after all. I handled this build in a less than professional manner and If I could do it all over I would have handled things different. I publicly apologize to the buyer an if there is anything I can do for him I am more than willing to do so.

    Mike Gee
    Mike Gee Kustoms

    0 Votes
  • Jo
      31st of Jan, 2015

    MIKE GEE IS A LYING PUNK HE HAS LIED ABOUT EVERYTHING IN MY CASE AGAINST HIM. NEVER DID HE OFFER REFUND BECAUSE HE TOLD ME HE DID NOT HAVE THE MONEY HE EVEN ADMITED THAT HE SOLD MY GUITAR, BECAUSE I HAD A THREE WAY CONVERSATION WITH THE GUY WHO HE SOLD MY GUITAR TO AND HIM. HE HAS BEEN CAUGHT SO HE IS MAD AN ACTED LIKE A PUNK LIAR THAT HE IS. HE BROUGHT MY WIFE INTO THE CONVERSATION FOR NO REASON, FOR THIS HE WILL PAY. BY LAWSUIT. AND OTHER WAYS. IM A 58 YEAR OLD MAN WHO HAS PLAYED GUITAR FOR 45 YEARS. IVE PLAYED WITH THE BEST. I TRY TO HELP OTHERS WHO HAVE SMALL BUSINESSES BY BUYING THERE GUITARS AND OTHER PRODUCTS. PLEASE CHECK THE GUITARS YOU BUY FROM HIM IM SURE SOME ARE GOOD BUT MOST ARE CHINESE GARBAGE. JUST LIKE MIKE GEE!!! GROW UP MIKE YOU GOT CAUGHT MY NAME IS JOHN DONNELLY PLEASE READ WHAT HE SAID BUT READ IT GOOD BECASE HE TELLS THREE DIFFERENT STORIES AND LIES

    0 Votes

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