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Mexicana Airlines / Wrong Charge on Debit Accoutn

1 FL, United States

Purchased one way ticket back to Florida from Mexico City and they charged me instead of $329, they charged my debit account $3, 600. completely wiping out my bank account and leaving me with $0 in a foreing country. Supervisor Azusena stated there finance department was closed and that I would be refunded the money on Monday and it would take a couple of day for the money to get to my bank account.

I asked her what I should do with no money in Mexico and she actually suggested a family member wire me money, I cannot believe she dared tell me that. She did not offer me a discount, a free ticket or any thing. I am now awaiting what is going to happen. Any suggestions, please let me know.


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