RUN from Merchant Circle, people!!! They are NOT your friend, nor a friend of your business. They're a huge time-waster and just try to get something handled properly. No phone number, email is virtually impossible to find, and when you do find it, they don't read it and send 'canned responses'. My issue? It's done nothing for me but waste my time, and now I'm having a hard time removing my company totally from their site. I get 'deal requests' from idiots who are asking for products and services we don't even offer. We're already the lowest priced and highest service in the market. TIME WASTER. I also get link requests from businesses that are not relevant to ours. TIME WASTER. I get notifications that I've gotten glowing reviews but can never find or view the review, and can't find who left it just in case I want to thank them. TIME WASTER. And then today, I tried to log on to get rid of the account? Well, first they have some inane ad on their 'front page' and then I can't log in. So I requested password reset three times. No password reset email received (and no - I don't filter spam because I don't want to accidently filter a good customer.) So then I try to write them since no phone number can be found. I get a CANNED response. They don't even read the email. Their 'online chat' support isn't available til 1 PM my time (which is 6 hrs after I started trying to remove myself from their system.) MONSTROUS TIME WASTER!!!
A friend of mine suffered great damage because of Merchant Circle. She had two fired employees who started a competing business, then they took on various aliases and began to leave negative reviews for her business. Merchant Circle did nothing about it.
I will continue today to try to delete my account, but in the meantime...DO NOT DO BUSINESS WITH THESE SCAMMERS! They deserve to go down. (And...I believe I'll spend some of my time today WISELY and post this same complaint everywhere I can. Hopefully it will help other businesses who have had to deal with this crap.)