Menards
Reviews and Complaints

No company is required to offer a military discount. You choose to be in the military, so why should Menards have to pay for it? Times are tough, better to cut non-sensical discounts and keep staff.

Gift receipts can be given on any item no matter how they are purchaed. Buying with cash has NOTHING to do with it. As stated, they need to know BEFORE the transaction is done, otherwise, NO gift receipt!

You have to tell them at the beginning of the transaction that you want a gift receipt rather than at the end. If you did then its a matter of cashier error rather than company policy.

I have numerous records detailing each and every call I made to HSBC, and now that I am graduated from college, I have a little more time to find a resolution.. I am beyond frustrated though... Who can we turn to for help? It seems as our money (as consumers) is worth so little to everyone. Do I really have to be owed tens of thousands of dollars for someone to care? What's worse is that this costs us something more than money, it costs us the one irretrievable element.. our time... I'm mentally exhausted, but I cannot afford to give in and give up. What an incredible disappointment it is that these large corporations are enabled to destroy the consumers who support their businesses... what a disgrace

I agree with all. Still working at Menards, but hoping my cleaning business picks back up. Menards in Ann Arbor is being run by 25 years old, lazy GM'S and Assistants. They favor young people have allowed dating and pregnancies amongst employee's, this is against policies. Your suppose to get written warnings, then time off then and either demoted or fired. Some can have 20+ points against them, still working. Others( just recently), great work ethics, been there since opening, no points no warnings. Boom after not being up trash outside, which was sent by an e-mailed not in person, (GM job not theirs). Had their scheduled weekend off, came to work next scheduled day, worked 2 hours, was pulled in with GM and his assistant, and his manager boss( who was totally unaware of what was going on). Was written up, give 3 days off and demoted! All at once! Where's policy? I am blown away by this. It's no wonder everyone wants to quit this store. Unfair treatment!

I worked @ Menards in Ionia, Mi. for about 4 months, that was about all I could take of their crap employment! The front end Manager, I was a cashier, was older than me (45) and yet ran that front end like a JHS Click. It was very obvious who she favored as those people got to do pretty much anything they wanted. Shut down your lane. sure no problem. Run to get coffee down the road. sure no problem. Take your lunch ealry. Of course. Meanwhile she was a complete jerk to everyone else. The management seems to be very very concerned about THEIR bonuses as well. They constantly make people go home early to "make payroll" so they're bonuses aren't effected. My manager actually came back from a managerial meeting one day very loudly boasting to her assistant managers in front of all of us that they "better start sending people home EVERYDAY and make sure we make payroll everyday unless you want you bonuses cut" Also after another time after managers came back from a convention holding a meeting, oh and ALL MEETINGS are held at night which means if you work a day shift that day you have to come back to the store that night (it's mandatory!) to sit and listen to them scold you for not getting their bonuses up, to encourage all of us cashiers to start up selling stuff off of our lanes to every customer. Why? Because they needed bigger numbers to get bigger bonuses! Nothing in it for us cashiers what so ever just pressured daily from that point on to get those numbers up so that their bonuses could improve! They are a very greedy, self serving company to work for. They do not treat their employees well and do not pay them well either. You will find no respect working for Menards in any way shape or form. They are awful!

I worked as a stocker in Housewares with a guy who disappeared more than he worked. While recuperating from knee replacement surgery, I submitted my resignation. Keep in mind that this was during a period of FMLA, so I wasn't actively working.
Now, after much encouragement on the part of one of the best managers in the store, I applied to return. But, I'm not rehireable because I didn't give 2 weeks notice. I wonder how that works when a person is out on a medical leave and not working. 2 weeks notice of what? So, apparently they'll do better with lackadaisical efforts on the part of someone who should have been disciplined long ago than they would with someone who has a work ethic, because of someone's misinterpretation. This company could do well to implement more comprehensive employee and especially management training.

All the comments here are vaild ones. I am a former full time employee. I worked here while going to college and took full time until I got a job in my field to pay my loans and bills. Its true, Menards treats there employees like dogs. The computer scheduling system is not good, and I also had mutiple problems with it. It had me work mutiple times working 10 days straight (no OT since it was in 2 different weeks) which violates Illinois law where you can't work more than 6 days straight if full time, no set schedule as a full timer, and they schedule you less than 8 hours between shifts if you close than open which again violates state law. The long hours they schedule you for (10 or more hrs) make you burn out very quickly, and they keep the stores understaffed or have everyone working the same time so nothing ever gets done and your forced to stay after your shift is over to finish projects because of this. It was fine at first getting some OT, but it got rediculious after a while. The managers are very unprofessional and agree most of them don't how to manage and lack any business sense. I want to know who picks some of these managers becasue some of them shouldn't be in these positions. This is why you guys have such high turnover. This place is a joke and is ran by a bunch of greedy, heartless people who don't value their employees hard work they do for them. Oh well, just glad to not be working there! My advice for someone who is thinking of working here is to stay clear of this place!

I think Menards is too big for its britches. The infrastructure cannot keep up with the growth rate. The issues with the computer scheduling system are ridiculous in a company this size. I have had nothing but problems with scheduling since I started. Computers are supposed to make things easier, not harder! I had an much smoother experience when I worked for a small company that had a manual time punch system. And I belong to a relatively small department! I cannot even imagine what some of the larger departments are dealing with. I agree 100% with the statements about the manner in which team members are treated. I think the company must think that since they are offering profit-sharing, they can therefore treat employees like tools instead of human beings. We must show up on time or we are docked points. However, we can be sent home early or kept late regardless of whether or not we have plans or needs. Expectations are two-way: a company has expectations of employees, but employees also have expectations of a company. Wake up, Menards, or all the profit-sharing in the world will not garner you the retention you need in order to be truly successful!

I started out loving working for Menards. It was during the winter and the two departments I started training in (Millwork and Building Materials) were pretty easy to learn. What I cannot stand is the unfair treatment of certain people and management's lack of patience with some of their employees. I think it is unfair to be scheduled 13 + hour days with a half hour lunch break (if you're lucky) and that's it. There is no direction from any of the managers if you need help with something and it's pretty obvious that some of these people probably shouldn't be managers at all. I think that their anti-union stance on things will hurt them in the long run because of all the employee laws they end up violating on an everyday basis

Apparently, this is the training that store managers get coming down from corporate as this is the same treatment offered at Hodgkins, IL. Employees schedules are changed without a day's notice, call, email, etc. Employees/students are scheduled ten hours days on week-ends and are ASKED to stay? No they are told they have to stay until the store is ready regardless if they end up working 12 hours per day total, lunch is whenever if your lucky...maybe on the tenth hour.
I thinks its time for a class action lawsuit for unfair practices much like Walmart!

this paint shows every brush stroke, and pulls off freshly painted surface with each application, forget trying to 1 coat anything with this crap... unless you are spraying it on...maybe.

Unfortunately you're wrong about how their bonuses are processed. I used to work there and am extremely familiar. Profit Sharing is not based on any sort of "pot" so firing someone before Dec 15th would not enlarge the other manager's bonus. Profit Sharing is based off of a certain percentage (based on how many years you've worked there) multiplied by the amount of money you made that year.

Managers recieve year end bonuses based on their pre-set percentage at the beginning of that fiscal year multiplied by net profit dollars if they hit a certain amount of profit.

While I do agree, they seem to screw people over right before the bonus deadlines, their own bonuses do not increase because someone else's bonus is taken away :)

I am a store manager. I would have taken it back. You cannot lump all Menards into this category, as different managers do different things. Unfortunately, the one nearest you is a ###. Sorry. I would have taken care of you.

At least at Lowes, the military discount is literally cash off the bill at the register, not a mail in rebate that has to be spent at the store! I'll stick with Lowes all day!

At least at Lowes, the military discount is literally a cash discount off your bill, not a mail in rebate that you have to spend at the store! I'll stick with Lowes all day!

Menards offers 11% rebates for everyone frequently, take advantage of that. If you're sad that you don't get special treatment on top of that, then go to Home Depot or Lowes for an inferior product and experience plus 1% less of a discount.

As a disabled Afghan Vet, who has a constant struggle with day to day affairs. In addition to a father who is retired police commander of 30 years with Chicago. We both picked our carriers paths fully aware of the risks involved. Any company that choices to honor a discount for one or the other is up to them. As previously stated by someone above, it decides where we both shop. But when looking at the fitness levels and competency of the police force, it is a joke. We have the same in service. But not in overwhelming numbers. So, to respond to someone comment about more Officers passing away in the line of service. Blame that on complacencies, willingness to train and fitness. More bullets, explosion, IED’s and Blue vs Green happens to service members way more often and don’t get me started on time away with no communication to loved ones. All first responders deserve respect and so does the Armed forces. Discount applied or not.

I am military and I also work at Menards while it is true that we don't offer a military discount the other service make up for it in my opinion. First I if get called in to state active duty they bend over backwards to make it work for me as well as my bonuses. And yes it is required but only for going active if I volunteer for a school duty they have no problem keeping me at my pay rate and keeping my position for me. They could very well did miss me from fulltime or a management position and drop me to full time or part time and re hire me at a lower rate but they don't. The laws in place just say they must re hire me or give me a job back dose not say it has to be the exact same job as when I left.

Designer image is horrible! the edges curls and the boards cracked in the first year! and quality craft does not stand behind their product and MENARDS will not do anything. Save your money and go to Lowes or Home Depot where they actually care about your satisfaction.

I made a $12000 mistake and I have hired an attorney to try to get some of my money back!

Designers Image Bryant Chattered Gray. Absolute junk. Doesn't fit together. Doesn't stay together. Chips and breaks. Some pieces came out of the box chipped. Very poor quality. I have a $1,000.00 mistake and a bunch of junk.

Installing designer image twilight style vinyl plank for a customer now some boards won't drop flat on the long joint most won't lock on the end joints my menards rep says menards has done away with their position and the manufacturer has a non existent staff or voice-mail option

We have had this tile in our bathroom for over four years. We liked it so much we put it in another bathroom last year. We haven't had any seam or discoloration issues.

We purchased Bastille High Performance Luxury Floating Vinyl Tile for our basement.
Looked great for a few months now it shows a crusty rust in the locking joints.
Has anyone experienced this?

Thank you.

Mary - Fitchburg, WI

I have had the product down for a little over 6 months and it is performing exactly as it claims. The floor is beautiful, my installer was very pleased with how it went down and we have had no issues. I installed it in the kitchen, dining room, living room and the hallway.

I am a professional with plenty of experience installing laminate & vinyl flooring. I was hired (Dec. 2015) to install this product in a small (7' x 8') 1/2 bathroom in an older home. While the tiles look great, the snap lock system is garbage. I even taped the joints while I was in the process of installing the tile to prevent my feet or knees from causing joint separation. Prior to purchasing the tile, I had read some of the on-line issues regarding this product. I asked the dept. manager at the local Menards if he had heard of any problems with the product. He did say that the wider tile (Bastille Platinum Series) was more problematic than the more traditional plank tiles. While I have no experience installing the narrower Designer Image tiles, I strongly advise against selecting this product for any application.

Next time do a smaller remodel and buy better quality product if u can not afford to then cheap Chinese products is what you will surely end up with.

We have had our Designers Image flooring installed for about 8 months now, but it seems in the spots that the sun comes down from the windows, the flooring has started bubbling and now the planks are coming apart! Has anybody had this problem? We live in South Dakota so it's not like there's a lot of strong sunlight! Also, does anybody have the info so I can maybe get some of our money back?

Any recent experience? I am or was considering purchasing Designers Image Click Lock Plus Vinyl Plank at Menards. Wonder if the product is better now ...? Any advice?

i work at a menards store and at our store we have a motorized cart for disabled guests and if it is in use we have carry outs who would push a disabled guest around the store in one of our wheelchairs

this complaint is stupid its ppl like you that but ### use it for a month or two and then try to return a product that is perfectly fine, that once used can not be returned to the shelf and gets defected out and money is lost to the companey. I mean really now obviously if you buy an air conditioner your bill will go up depending on how much you use it. Its idots like you that make working in retail a living hell, oh and p.s any store you go to has the right to refuse a refund.

Menards does not allow using the Lowes 10% coupon on sale items...never have, never will. If you received it in the past, it was in error.

Sadly menards are widely different according to the store, there is a vast difference according to the people that live in the area, the fairfield township location is amazing and will work with you on most accounts. One thing alot of people don't realize is the shear ammount people that try to take advantage of stores.

Menards rule for military discount is to do what the competition is doing. As a rule Lowes and the Depot give the discount around Memorial Day, Independence Day, and Veterans Day. If the competitors in your area are offering the discount all the time and the Menards staffis unaware of it, then your local Menards manager is sleeping on the job. Not a reflection of company policy.

Ya, complain, get fired, WE get treated like ###, CUSSED at, CALLED names, We are supposed to sit and be treated poorly, I would like to got to where these people work and call them the names I had gotten called and see if they agree, that it is OK to do so, SCREW MENARDS, I am a Home Depot Cust now. I spent 37 thousand last yr at Mynads. NEVEER AGIN.

If there is a problem see the General Manager. But if you want to pay higher prices go to home depot. I Am by no means making excuses for these people as I work for a menards but these people work in retail... where they get treated like crap all day. But if they are being that rude ask to see a GM...nine times out of ten he'll fire someone over guest complaints.

Can I send a stamp addressed envelope with my address and return address on the envelope so some one can not steal the rebate sign it and use it ? I do not want Menards name on the envelope. Cause the last rebate I did not get. I let you know and you said it was sent but I did not get it . So someone must of got it. Not me.

If you do get your rebate back it will be in a form of a in store credit only. I would never shop there again even though I used to work there and they let me go and never gave a reason why. When they wrote people they would make things up without the facts or even looking into it. Menards can go ### them selves

haahaha

man, yu nead tu goe git yu som uf thet their skullin sos yu kin bea au goud splr lak mei ande stae wae frumm thet thar menerds stor cuz dey iss relly stuped

In May of this year Menards had a promotion going on for deck wash, after you mail the rebate in the deck wash is free Ha! Ha! It would be if they would ever acknowledge the rebate< I stopped at the store to ask them about it, nobody knows anything. Again I purchased an air mattress with a 5.00 rebate sent all the information in still no rebate, nobody to call, gave me a website to get on, nothing, I guess I have learned my lesson, I will not shop at Menards anymore, I will go to Lowes or Home Depot.

I have been doing Menards in store rebates for years and I never have incountered a problem. Although
you must follow the instructions to the letter.

I agree I sent in rebates for R38 in NE to total $160 and the rebate center said they never got it. They did contact me and ask for all of the purchase info which I gave them, but now they wont answer me back. I went into Menards a few times to ask about it, all they told me was it's a third party deal and they have nothing to do with it... Really? I'ts in your store but you have nothing to do with it. Thanks! Who do I contact for false advertisement?

My brother and I shopped at Menards over Christmas and we bought a lot of the same items; stocking up on the tons of free and discounted (through rebates) items that they were advertising. We live right next to each other and he received all of his rebates (over $150) and I received NONE. Our addresses are similar, but different--I'm guessing that Menards treated us as one person or one address--we're neither and this really sucks. (FYI: His address is 2417 Auto Trail and I am 2417 Auto Road---we didn't come up with these addresses, the USPS assigned them to our properties several years ago during a 911/central dispatch requirement). I notice that Menards may identify rebates only by the last name and the number--so we would appear to be the same person (same last name and same 2417 number). Menards doesn't go by anything past the number, so they would not differentiate between Trail and Road. So, am I screwed...while my brother got all of his rebates? It wouldn't be so bad, but it's $150+

Still waiting on my rebate for item no. 1221.

I have sent in for 2 rebates. I received the 3.00 rebate but never received the 20.00 rebate, they were filled out the same way and put in the same envelope because they were going to the same P.O. box.My e-mail is plr41462@aol.com. Iwould like to know were my rebate is for item no.1221. Thank You.

I can just about guarantee that you didn't fill out the rebate correctly which delays the process in which your rebate is processed and they might have just thrown it out if you didn't even come close to following the directions. Also, the rebates aren't the responsibility of Menards per se, they're issued by the company whose product you buy so that's likely why "nobody knew anything" which I guarantee they still gave you some information you just ignored it and ran out in a snuff and posted on here about it.