Medicross — Appointments
I arrived 10min late for my tooth cleaning appointment, was told to reschedule as the lady already started with another patient that was pushed in by a dentist. all ok as I was late and they can't wait for me.
The previous day I had an appointment with the dentist, this day I arrived 20 min early, waited for my appointment as well as 25min longer for the doctor to finish with another patient.
Now, what makes their time more important than mine, why can I wait 45min, they can't wait 10?
I hope they don't bill me for this appointment seeing that they didn't loose any money as another patient was already helped in my space?
I do understand the reason for appointments, Do they understand that live happens, sometimes you can't help for arriving late, and sometimes you do arrive early. Where is going the extra mile to help your patient, or is it only the patient who need them, as if we don't pay for services rendered.