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Masco Builder Cabinet Group / Awful experience

1 United States Review updated:
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Merillat Cabinets manufactured my kitchen cabinets in my 2 1/2 year old new construction home. The cabinets we purchased via the builder were considered an upgrade, meaning they cost us quite a bit extra. As time is passing, multiple and very noticeable irregularities are becoming apparent on the cabinet doors.The wood grain is two or three obviously different colors.

I have had several experts in kitchen cabinet refacing and kitchen remodeling look at the cabinets and tell me they were very poorly manufactured and should not have been sold to anyone. Their opinion was that at some point during the manufacture process the wood was not properly cured.

I attempted to contact Merillat cabinets to explain this. Via their website they do not provide any phone number. The customer is only able to email their requests to the company, and then at the discretion of the company will decide whether or not they will respond to your needs/questions. This to me is very poor customer service.

I'm very unhappy with this company and their product and also their customer service. I will be telling the company who built my home about this experience in the hopes they will take it into consideration when deciding whose cabinetry they are installing in their homes. I will also tell anyone and everyone I know to never purchase this type of cabinetry.

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  • Ca
      27th of Feb, 2011
    0 Votes

    As an experienced wood professional and cabinet dealer and installer, I have sold most of the national brands of cabinets...Clearly, Erica is not being completely truthful. As any true professional knows, you cannot get "several experts" into a home to view this situation. Yes, I am sure she called other contractors who, of course, tried to sell her something. Merillat goes provide a toll free number - 866-850-8557 - right on the website. What Erica has is most likely cherry cabinets which contains hard and soft woods that will age differently over time. This difference is explained on their website (in fact it is covered on all major cabinet companies). Erica needs to get a clue...

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