Mary's Gone Crackers’s earns a 1.4-star rating from 0 reviews and 9 complaints, showing that the majority of health-conscious snackers are dissatisfied with their organic, gluten-free crackers.
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Organic super seed everything crackers
Walmart ID#7SJJB9PFP5G 06/09/23 15:54:46. Bought a box of Mary's Gone Crackers Super Seed Everything. Upon opening the Crackers found they were over baked. Tried one anyway, gross. I truly appreciate your stated values. I have had your crackers previously and totally enjoyed them. My disappoint is huge. Please send me a new box that is not burnt, also look into your quality control. Thank you B.B
Cracker broke tooth #4
This was my first time trying Mary's Gone Crackers and when I bit into my third cracker on December 24th, 2022 I cracked tooth #4 and had to go to my dentist the following week and it was determined I needed an extraction, implant, and crown to fix the damage. I've tried contacting the company asking for an address to send my documentation of the dental procedure required after biting into your product. No one has been able to give me an address or further instructions. I spoke with someone in the corporate office and told I would get a call back. I left a voicemail for customer service at 10:37AM on 4/27/23 and still have not heard back.
Desired outcome: Contact info/address where to send my documentation of event/ compensation for emergency dental work
Original Crackers
I am a long time Mary's Gone Crackers consumer. I've been through packaging changes and additions to the product line; from it initially only being available in health food stores to now on the shelves in mainstream groceries.
I'm reaching out because I had an unusual experience this week. When I was eating an Original cracker, I must have hit/bit right on a seed. It cracked one of my crowns (just a little over a year old). Nothing like this has ever happened to me before. The crown needs to be replaced.
Desired outcome: I need this to be addressed and have Mary's Gone Crackers pay for or reimburse me for the crown replacement.
Is Mary's Gone Crackers Legit?
Mary's Gone Crackers earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Mary's Gone Crackers. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Mary's Gone Crackers has registered the domain name for marysgonecrackers.com for more than one year, which may indicate stability and longevity.
Marysgonecrackers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Marysgonecrackers.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Marysgonecrackers.com you are considering visiting, which is associated with Mary's Gone Crackers, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Marysgonecrackers.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Mary's Gone Crackers has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- No reviews for marysgonecrackers.com on popular sites. Be cautious and do additional research. Look for information about the Mary's Gone Crackers and be careful with personal information or transactions.
Crackers
Broke my porcelain crown
Desired outcome: Reimbursement for dental work
crackers
Hello,
I purchased some "Mary's Gone Crackers" crackers and ate some yesterday, June 12th 2019, and chipped a molar on the back right side of my mouth.
These crackers are very hard to begin with but then the seeds are very small, super hard and pointy.
I have since found out that this happened to many people.
This is unsafe and can lead to pain and expensive dental repairs.
I believe the only resolution in my case is that the company pays for my dental repairs.
As for as the future, this company needs to be notified and either pull their product off the market or modify it so this can be avoided.
Many people have already experienced broken teeth, something must be done to prevent anymore people from going through the same nightmare.
Thank you,
[name removed]
[protected]@gmail.com
Crackers
Today, Thanksgiving Day, 2016 I broke a second tooth on these crackers. The first time was two years ago when I broke a crown with the crackers. I had the crown for almost 20 years. I thought that perhaps the reason was maybe there was a microscopic crack already in the crown or something. Today, I felt that same horrifying feeling of hitting something rock hard with another tooth. Then I was horrified to find that the tooth was broken. And it is a regular tooth. I am totally done with Mary's Gone Crackers. I thought it was a great product because it is gluten free and organic, but I sooooo wish that I had never bought this. Then I would still have my teeth in tact. Please be VERY careful of this product. I am going to complain about this to Costco where I always buy the product. They really need to get it off the shelf. I will be posting a warning on Facebook, urging people not to buy this product.
Crackers broke my molar.
I was eating Mary's Gone Crackers and one of them cracked my molar so badly a big chunk cracked off. The crown I now have to get is going to be over $1100.00. This company has a pretty dangerous product. They need to step up and take care of people harmed by the product. They have no warning on the box and there is no sense of which crackers may have rock hard bits in them and will break your teeth until you actually eat them and feel it happening. Horrible. I saved the piece of my tooth as evidence in case there is a class action lawsuit against them. If anyone does crack a tooth go to the dentist immediately because you can end up losing the tooth if bacteria gets under the gum in to the root of the tooth. Do not wait.
Oh and Mary...Change your recipe or method for making these crackers. We don't deserve to have our teeth broken for simply eating healthy.
I just broke my IMPLANT tooth eating these crackers and they want over 3000 dollars to fix it. Those things don't just break! I am positive there had to be a small rock or foreign object in them. I don't feel this is something you should have to worry about simply eating crackers and hummus. If anyone has had any success getting them to pay their dental bills please let me know. I'm so angry!
I just had my back molar chip after eating Mary's Gone Crackers and I want to cry! I have amazing teeth and just saw my dentist who said everything is perfect! I felt like the crackers were rock hard and I am so angry that a piece of my healthy tooth has chipped off because of these crackers! I will NEVER buy this brand again. I am so mad that I spend all this time, effort and money in eating the most healthy diet only to have an overpriced packet of crackers chip my back molar! What was in the crackers that could have caused that damage? Is there any quality control?! These products need to be recalled for consumer safety!
Their lawyer's volley of responses after I broke off half a molar eating their "stones included" crackers were dismissive, arrogant, deflecting and completely unaccountable. If there's ever a class action suit, count me in.
It just happened to me last night! I love Mary's Gone Crackers and knew it was inevitable. I even warned my friends to be careful on how hard you bite down on these crackers! I lost half my tooth (#13) and today got my temporary crown...cost $1190! I seriously think there's tiny rocks in those crackers! Good luck! I'm still a fan...
I’ve cracked a filling on this product, and so has a friend! I also broke a tooth on this product. I like the crackers but it’s not worth the money in dental repairs.
I JUST cracked a tooth eating these crackers! 2 teeth are loose and I’m in serious pain. It’s Saturday and I can’t see a dentist till Monday. I just googled Mary’s Gone Crackers teeth and at least 8 complaints and lawsuits popped up! This is totally irresponsible. I’m saving the box.
I too have broken a molar on these crackers. Trying to get them to respond to my request for their legal counsel so my husband can submit our legal claim. No response. If this continues I will go to my local news station and COSTCO to report that this product has a serious problem and the company is unresponsive. I posted my grievance on their Facebook wall.
Two days ago cracked a back molar when eating some Mary’s gone crackers, although there was an old filling in it. Had a crown put on today. Interesting enough, I had the same trouble about a year ago on a different tooth that also had an old filling in it. Is the culprit the grit and seeds in the Mary gone crackers? two crowns later at $1350 each has me be Leary of these crackers
Anyone else with this issue? Contact bbettman@gmail.com wondering if there is enough people with the issue for a possible class action?
I just had a corner of a crown break eating these. Will absolutely be filing an official complaint.
Broken Teeth
I purchased Mary's Gone Crackers at the Seattle [original] Costco.
The crackers tasted great, however, the crackers and the seeds indented several spots on a lower front tooth. Additionally, the product pealed back the enamel of that tooth. Secondly, a top tooth was broken.
Having visited my dentist, I learned the cost to repair both teeth exceeds $700.
Initially I contacted Costco Customer Service, who forwarded my situation to Costco Complaint Department. According to the Complaint Department, Mary's Gone Crackers would be in touch with me within the week.
I have followed through each week with Costco Complaint representative for over 3 weeks without a single response from MGCs.
If I hear from you that this is a complaint you will proceed with, I will send you a photo to ensure the accuracy of my account.
Thank you.
No respond
I purchased Mary's Gone Crackers new product Sticks and Twigs to try it. Imagine my horror, when I broke my tooth on it! The company is not responding to my requests to pay for dental repair and to reformulate the product (I am not the only one who has broken a tooth on it).
The complaint has been investigated and resolved to the customer’s satisfaction.
Why don't you carry Mary's Gone crackers anymore? I bought them several times from the Costco in Morganville, NJ but they haven't been in stock for a couple of months. I've checked two other Costcos in NJ and asked a friend who lives in Pennsylvania but it seems no Costcos have them. Please bring them back!
Found an actual small rock in Mary's Gone Crackers. I work for a pharmaceutical company, so I'm going to get photomicrographs and have this confirmed as a rock (not organic material) before I send it in and complain. I will also file a complaint with the FDA - this is what any consumer should do if you have an issue with a FOOD, drug, or cosmetic product. Go to FDA.org for the link to food product complaints.
I just now chipped one of my molars on my first box of this product... how has this problem still not been addressed?
After mailing the tiny rock hard bits I found to the company, I called a few months later to see if they had determined what they were. I was told they were bits of brown rice that had not cooked completely. They did say they would be rectifying the situation, but they did not elaborate on how they would be doing this. Brown rice is extremely hard, and even if cooked partially, it softens. These bits were as hard as rocks and did not appear to be cooked in the least. So, anyway, I have not purchased anymore of the pretzels simply for this reason. I'm just afraid they didn't do anything about the rice and I certainly don't want to break anymore teeth.
I have bitten into 2 tiny rocks eating these crackers. One today and one several weeks ago. I passed the first off as a one off thing, but decided to Google "Mary's crackers rocks" this time. Imagine my surprise to find this blog... I'm angry.
I wrote to the company and they responded within a few days. They are concerned about the breakage of my teeth and asked that I send them the hard bits that I had found in the pretzels. I have a baggie filled with hard bits that I am certain are what has been breaking my teeth off. Maybe if more people would write the company they would alter the recipe. They have been very responsive and cooperative. They even sent me 2 cases of their products as a compensation for my problems, however, I still do not want to eat any of the pretzel products until they alter the recipe. I found more hard bits in the new packages they sent me than the ones I have at home. I hate to give them up, but I most likely will if the recipe doesn't get changed.
I just broke an overlay off my tooth eating these crackers. The overlay had been in place for 8 years. I don't think flax seeds should be eaten whole. They are as hard as rocks and your body cannot break them down. From now on I will only have milled flax seeds and definitely no more Mary's Gone Crackers. Mary has gone crackers. Why else would she make such rock hard crackers.
Yea, me also. I have broken FOUR teeth. I have an appt next week to get the 4th tooth fixed - in about 7 months. I LOVE these pretzels. I eat them every day and go thru about 2 bags a week. I emailed the company asking if they would please alter the recipe to eliminate those very hard minuscule bits that continue to break the teeth off. We'll see if they respond. I'm not asking for them to pay for my dental work, despite the money, inconvenience and quality of my teeth, I would simply like to have the recipe changed so I may continue to eat these. However, from the comments above, I may have to resort to stop eating them.
I had the same experience a few years ago. Details: As someone who avoids gluten containing foods, I was excited to try “Sticks and Twigs” by Mary’s Gone Crackers. Imagine my horror upon eating it for the first time, I broke my tooth. It broke so deep that I required periodontal surgery to make it possible to be fitted for a crown. Mary’s Gone Crackers is not responding to my requests to pay for my dental repair and to reformulate the product (I am not the only one who has broken a tooth on it). Mary Waldner, founder of the company, made a big deal about calling me and giving me her home phone number and telling me she wanted me to be satisfied with the outcome, but has since not responded to any further communication from me including requests for compensation after I completed the dental surgery and crown placement (over $3200). I have contacted the FDA and they suggested that people who have had a similar experience contact them [protected]), as it is their job to protect the safety and wellbeing of consumers and garner compliance from companies. Caveat Emptor: Let the Buyer Beware!
I also broke a tooth and have been trying to contact the company. I mentioned it to my coworker who said the same thing happened to her when eating these crackers! Then I saw several other complaints on amazon. I'm about to contact the attorney general to investigate because this is not right. If they know people are having these issues, why keep selling them?
Saturday July 24, I bit into a Mary's Gone Cracker and broke two teeth. Today I found out that one tooth is so scattered with nerve damage I will need an implant. I will need a crown on the the other tooth. Over $4000.00. When this happened I googled Mary's gone crackers broken tooth and was shocked to see how many incidents and complaints have been documented since 2009. Please let me know what ever became of your case.
Overview of Mary's Gone Crackers complaint handling
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Mary's Gone Crackers Contacts
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Mary's Gone Crackers phone numbers+1 (888) 258-1250+1 (888) 258-1250Click up if you have successfully reached Mary's Gone Crackers by calling +1 (888) 258-1250 phone number 0 0 users reported that they have successfully reached Mary's Gone Crackers by calling +1 (888) 258-1250 phone number Click down if you have unsuccessfully reached Mary's Gone Crackers by calling +1 (888) 258-1250 phone number 0 0 users reported that they have UNsuccessfully reached Mary's Gone Crackers by calling +1 (888) 258-1250 phone number+1 (866) 972-6879+1 (866) 972-6879Click up if you have successfully reached Mary's Gone Crackers by calling +1 (866) 972-6879 phone number 0 0 users reported that they have successfully reached Mary's Gone Crackers by calling +1 (866) 972-6879 phone number Click down if you have unsuccessfully reached Mary's Gone Crackers by calling +1 (866) 972-6879 phone number 0 0 users reported that they have UNsuccessfully reached Mary's Gone Crackers by calling +1 (866) 972-6879 phone number
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Mary's Gone Crackers emailsinfo@marysgonecrackers.com100%Confidence score: 100%Supportsocial@marysgonecrackers.com97%Confidence score: 97%communication
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Mary's Gone Crackers address100 Kentucky Street, Gridley, California, 95948, United States
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Mary's Gone Crackers social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Mary's Gone Crackers contacts
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