Marshall Alarm Systems, Inc / Advertising - breach of contract
On 10/25/15 met and signed a contract with Steve Barenfeld, North East VP Managing Editor of Choice Media [protected] providing 5 promotional ways of advertising. (1) Print ad in the Our Towns Finest Magazine to be distributed in local Shoprite grocery store, (2) Win a cruise for 2 promotion (3) Provide us with county resident's email addresses for email blast (4) QR code for when someone scans barcode on their phone from the print ad he takes them to our website (5) two local cable commercial spots
We did not get any of the above except a copy of the fake publication, which was suppose to go to print in 8-10 weeks it took 14 weeks. During those extra 4-6 weeks I called and emailed the sales rep Steve Barenfeld 6 times, never heard from him. When I didn't get a response from Steve I starting emailing the only other names I had off of the invoices I received Brandon [protected]@otfmagazine.com and Isabel [protected]@otfmagazine.com in customer service on a weekly basis from October 2015 to March 2016. Neither one ever replied. Finally in February 2016 received an email from Pat White
Communication Coordinator [protected]@otfmagazine.com regarding the commercial spots. Checked the day and times she said and never ever saw the 13 second ad run. Once again no replies to my excessive phone calls and emails.
Then in April 2016 receive an email from Pat White this time her title is Customer Service Supervisor
at [protected] and she tells me Shoprite will no longer be having a free publication rack! Their solution to that was to distribute the publication as a direct mail piece. That was all malarkey, Shoprite never had one to begin with, I shop there on a weekly basis and never, ever saw one! Plus we have several of our customers that live within that Shoprite area where the direct mail was suppose to go out to the community and none of them received the mailing!
From April 2016 to July 2016 I have emailed Pat White and Steve Barenfeld countless times requesting a full refund of $1825.00 for breach of contract but like all other emails they go unanswered!!