I bought a Roadmate 800 in October last year and the windshield mount broke after 7 months. I sent 2 RMA requests via their online submission form and received no response. Finally I called tech support and *SURPRISE* I spoke to someone who is obviously in India. They said I would be receiving a new mount in 7-10 business days. Nothing. I've been calling them back every week or so for the past 3 months and get the same 2 excuses - their system is going through an upgrade or the item is backlogged. Magellan does not care about its customers - it makes a mediocre product and provides horrible customer service.
DO NOT BUY MAGELLAN. BUY A TOMTOM.