MAACS Uniforms` review: Bad service! 128

I have posted here before (some where on page 3...I think...same story as the rest) and I have replied to several of the other emails posted.

Bottom line: I'm not giving up either!

A while back, I contacted the BBB, FTC, VA and a private lawyer in Maine (Sal...something) who was looking into a civil suite that would be affordable for all of those that filed. I don't know why he hasn't considered a pro bono case but he said there are different legalities to a large case than that of a small claims court suit.

Problem is, most of us are each out a few hundred dollars (which sucks under any circumstances) but those smaller amounts become inequitable to file individual suites (hmm...I wonder if MAACS already had that one figured out.)

Alison, or whoever is behind this scheme, will come to justice at some point...some way, some how but we need to keep the pressure going!

LETS STAY STRONG TOGETHER FOLKS!

MAACS INC is probably the absolute worse company I have ever had the privalage to deal with. The best thing that could ever come out of this entire situation is that Allison get a very long prison sentence for her knowingly stealing from hard working serving troops. Allison just remember what goes around comes around. You should be ashamed for the way you have cheated and stolen from people that keep you free. I hope you get exactly what you deserve, PRISON.

TO ALL-WE HAVE ALL HAD THE SAME UNFORTUNATE DEALINGS WITH MAACS. BBB CANNOT HELP BECAUSE MAACS WILL COUNTER WITH FRAUDULENT LIES IN THEIR REBUTTAL, I URGE YOU TO FILE A COMPLAINT WITH THE FTC, THE MAINE ATTORNEY GENERAL'S MEDIATION SERVICE, AIR FORCE TIMES (TAKE OUT YOUR OWN ADD IF YOU HAVE TO) AND PURSUE LEGAL ACTION TO OBTAIN YOUR MONEY AND HAVE ALL LEGAL FEES PAID FOR BY MAACS. THEY NEED TO GIVE US OUR MONEY BACK! I AM GOING OT MAKE IT MY MISSION TO INFORM ALL ABOUT THIS SO CALLED COMPANY AND TO GET THEIR BUSINESS CLOSED FOR GOOD BY ANY MEANS NECESSARY-EVEN IF THEY END UP BANKRUPT FROM HAVING TO PAY EVERYONE'S LEGAL FEES. THEY NEED TO KNOW THAT THEY CANNOT TAKE PEOPLE'S MONEY AND NOT REFUND IT WHEN PROMISED! PURSUE, PURSUE, PURSUE!

To all: We must keep the posts and the communication going if we are to beat MAACs. Everyone here are all posting under the circumstances but if we are to meet our objective and get back what they took from us because we are obviously not getting our uniform items, we need to make sure that we exhaust every avenue i.e. BBB, FTC, Maine Attorney Gen, your local attorney gen, then onto Capt Jake Kremmel USAF. for those who have access to the global please look him up and contact him as soon as possible. Keep the fight going! Im NOT lettuing them walk with my money! Strength in numbers!

I placed my order in Nov 07 and to this date still have not recieved a refund. I have contacted them numerous times to get the same story of "the check is in the mail" as everyone else has gotten. I have been telling everyone that I meet not to order from them and I am complaining to every organization I can. I'm not sure it will help get my money back but it makes me feel better about it..

Myself and the Commander here had the same problem with MAACS. We both ordered ABUs Oct 07 and have yet to see anything. Numerous emails and phone calls have gotten us nowhere. We initially received responses and were promised our refund in Feb, Mar, Apr 08. Nothing to this date still. This company has the worst customer service I have ever dealt with in my 20 years in the service. I agree with all the above. Absolutely do not buy from MAACS, ever! We are both out over $180.00

I am in the same boat. I ordered in early Nov 07, and have been actively trying to get a refund for two months. Emails and phone calls are no longer returned, and I haven't seen a dime of the money they owe me. This company is a fraud.

It appears by the list of complaints, our money is gone.

ABU order placed in Dec 07. As of Aug 08, I have received Pants, T-Shirts, and Patrol Cap. They still owe me Shirts (ABU Tops Sewn), Gortex, and Socks. It was a $700.00 order, and has been the worst business transaction I have ever been involved in. Thier customer service is the worst seen to date. If you are fortunate enough to get a reply via email, it is a complete lie. Their customer service ticket system is only there to keep you from filling up their email inbox. The tickets are not addressed and deleted after time. Their voicemail is useless. I have never received a call back from anyone after numerous request. I am interested in pursuing criminal and civil charges against the company owners. GSA should immediately pull any existing contracts, Maine AG should indict immediately, customers should file immediately, and any shoppers should run away immediately. Allison, you're a FRAUD. Your husband is a FRAUD. The rest of your staff are either ignorant to what is going on, or they're FRAUDS too.

Same story as everyone else. Ordered in Dec 2007 4 sets of ABUs. To date have received 2 shirts and name tapes. Have made several attempts at contacting them, to no avail. MAACS now has $366.19 of mine. Just opened 1 more ticket after seeing the last post from Flyfisher. Maybe I will catch MAACS on a good day and will actually get a response. Doubt it though! This company pisses me off.

Holy S***! I actually got a response from Helen today.

"I can not give you a time frame as when the refund will be issued.
Please send all correspondence for cancellation and refunds to
our new ticket system address is http://www.maacs.com/support"
Thank You,

Helen Raby
Customer Relations
MAACS, Inc
207.699.5622 Ext 100 Office
866.667.3964 Toll Free
707.516.1931 Fax
helen@maacs.com

Yeah, that's what I thought. I know I will probably never see my money again. I sure hope the Attorney General hangs Allison out to dry. How she was ever allowed to do business is beyond me. I hope she's enjoying herself with all our money, I know I could sure find something nice to do with mine if I were to ever see it again.

I've been waiting since oct, over 30 emails, tickets deleted and not answered, no calls answered. This company needs to go down and hard. I will give them credit though for the following from the BBB: (directly from the BBB site)

Each of the businesses listed have an exorbitant number of complaints for BBB’s three year reporting period. As of July 3, 2008, the top three most complained about companies are:

• Direct Marketing Concepts, Inc. – Beverly, MA
• TLC Marketing – Boston, MA
• M.A.A.C.S., Inc. – Portland, ME

The McDonald's should be put in prison for along time for treating our service members this way.

Great news for those who filed complaints with the Maine Attorney General's office. According to correspondence I received this week, the AG is filing an unfair trade practices lawsuit against MAACS. I dont have high hopes of getting a refund, but I'm optomistic that Allison's "scheme" will come to an end. Not sure if jail time will be an option.

This company is so bull ###!
I ordered mine back in DEC, canceled my order 3 times before it was actually canceled then i was told that half my order had shipped. WTF am i supposed to do with just tops of uniforms stupid! I returned the order i got assured i would get my money back. still waiting That was on May 1 2008.

HERE YOU GO ALLISON! HERE'S MY FULL NAME. MAKE GOOD ON YOUR PROMISE!

ANYONE ELSE SEEN A DIME!?

JULIEN PAQUIN

I have been trying to get my refund for ABU's that were never delivered and despite the several chances I have given to the owner, I have still not recieved my refund. This has been going on since December 07 and they have still not responded to my last 3 attempts to contact them. The last information I had gotten from them was that a check would be sent by the end of July...guess what, still no check.
We in the military don't make a hell of alot of money and it is sad to see a company that is only interested in stealing our money. I noticed that Allison Macdonald even posted a coment on here claiming to be comitted to correcting these problems. I have spoken to her via email personally and still nothing has been resolved. GIVE BACK OUR MONEY, YOU HAVE NOT PROVIDED THE SERVICES THAT WE HAVE PAID FOR!

MY STORY MIRRORS THE REST. PAID FOR ABU'S, DIDN'T RECEIVE ITEM, CANCELLED ORDER, 6 MONTHS LATER STILL GETTING THE RUNAROUND ABOUT MY REFUND. THIS IS A PATHETIC COMPANY WHO USES THE "VETERAN OWNED BUSINESS" AS ADVERTISEMENT, AND TREATS US IN THE FASHION. THERE IS NO INTEGRITY IN THIS BUSINESS AND THEY SHOULD NOT HAVE ANY GOVERNMENT CONTRACTS. CONTACT THE BETTER BUSINESS BUREAU TO FILE A COMPLAINT! MAACS INC, YOU SHOULD BE ASHAMED OF YOURSELVES!1

Same story here, My order went in Oct 07 and they still owe me 2 complete sets of ABU's to include all the accouterments to the tune of $260.40. No reponses or emails returned either. A total POS business that needs to suffer the consequences. Maybe someone can alert 20/20 and have them do a piece on these criminals.

I agree, This place is horrible. I would post my story, but it is exactly the same as the rest. Pass over them, they suck.

SSgt R

Glad I am not the only one. Got screwed to the tune of $109.02, still waiting on the refund that isn't coming.

Tried emailing the lawyer a few posts back. Going to talk to my commander and USAA. Will check back this board until I resolve the issue.

The MacDonald's have been spending your money and living in the lap of luxury. This has gone on too long. If you have already emailed and tried the ticket system, and have documented your efforts, please please please call the authorities. Allison MacDonald is not returning emails and phone calls, she doesn't care. She's only trying to delay the inevitable. I hope this sorry excuse for human life sees some serious jail time for fraud. The only thing left for us to do here is to pursue legal action.

SAME experience here. Of course. Order placed 14 Novembr 2007 for a total of 312 dollars and change. Still no refund. Have gotten all of the same run-around as everyone has detailed and am now at the point where my ticket support questions are ignored. PLEASE e-mail me if anyone gets any further with legal action or actually gets refunded in full!

I’m a victim as well; I ordered 1 set of ABU’s for my husband back in Oct of 07 and never received them. I canceled my order in Jan of 08 and was told by e-mail my refund check would be cut on that Fri and sent out, it’s July and I still haven’t received a refund. I’ve also put in a compliant to the Better Business Bureau but apparently MAACS told them that they’ve tried to get in contact with me to give me a refund but was unable to( A Lie). I’ve tried calling them numerous times but I never get to talk to a real person only voice mail. My calls are never returned and my e-mails always say that they are taking care of my refund. Hopefully someone in the military can push this up the Chain of Command to have this Company put on a black list, are Soldiers, Sailors, Airman and Marines deserve better.

QUICK REFUND- After Four months i went back to my credit card company and told them what happened, the next day the money was back on my card! Everyone should do this, so much easier, and then Maacs has to prove they shipped anything out to get their money.

I can verify the above comment, but they live on Hemlock Creek in FREEPORT, Maine, not Portland.

These people are horrible. They are now only open 3 days a week. They do live in a mansion, it's on Hemlock Creek, Portland, big gated mansion, with several garage bays, tennis court, all the ammenities. One of the previous post stated that they drive Hummer, yes, that's correct, new Hummer!
They treat their employees just as bad, it's like a sweatshop. Somebody should get these people...

Same issue here, 293.55 for ABU's since 9/27/2007 I call everyday and leave messages. I’ve emailed and even done the cancel request form on their "new" ticket system to get my money back.

Latest I’ve heard was GSA is pulling this companies contract for numerous complaints received

I'm disputing charges on credit card used and filing a complaint with BBB.

Administrative, Technical Contact:
J. MacDonald or Allison A. MacDonald, Andrew andy@maacs.com
MAACS Inc.
56 Ingersoll Drive
Portland, Maine 04103
US
[protected]
Fax: [protected]

I forgot to mention the two locations off base that sell the abu uniform off base. I know one is kellac and the other I is RW uniforms. Sorry dont know the website. They are right outside the base gates.

I was told about this company Maacs by a friend. He still has not gotten his. I am stationed here at lackland afb and besides clothing and sales there are two locations outside that sell the uniform. I purchased a set from each. The good thing about that is that I know from who I am buying from. They both sell good ABU'S and with the mess of having the uniform match. I was able to get two sets outside the base. I am glad I ran into this site.

Does anyone know how MAACS stands with the BBB. Just like the rest of you, with the exception of the CE genius, I placed my order back in Nov of 2007. No response to emails, and just answering machine when I call, no matter what dept. I choose. I just hope I can get my money back. Can't squeeze blood out of a turnip so I'm probably SOL. Oh, CE guy, most of the troops didn't know there was a color mismatch at the time the order was placed. Some of us like to be pro-active to the 2011 deadline and set an example for the younger Airmen. What were your ASVAB scores again?

I have had the same problem. The ticket system is a joke and I payed for my items back in January. It has been six months and countless e-mails back and forth. Finally they said for me to call my credit card company for a reversal of the charges. The ###ed up thing about that is that they charged my card 6 months ago and I have a sixty day window to file for a reversal. I sent them an e-mail stating this fact and still havent heard back from them. Its been 2 weeks and they owe me 300 dollars. I am very pissed off about this whole deal. What a scam.

I'm glad that I'm not the only one who has been having problems with this company. I ordered an ABU APECS back in Dec 2007. I've been trying to cancel and get my refund from them with no progress. It's been 2mos now trying to get a refund. I've emailed and even used the ticket service they had. That was a joke. I got a response back from MAACs to contact my credit card company to reverse the charges. Has any had any progress when the file a complaint with the BBB or base legal? I hope this company gets sued for false advirtisement. Don't order from this company. Not but bad business.

Careful folks who knows if CE guy is who he says he is... who comes to a complaint site with no complaint just to rag on his fellow Airmen. And thats Airmen with a CAPITAL "A". Who cares if the tops dont match the bottom. The are quite a few AF personnel waking around with tops not matching bottoms, thats an AF problem... besides MAACS said when I initially made my purchase that they indeed WOULD MATCH. Thats great that you got all your stuff on time as for the rest of us, the money that we work for is at stake. So if you dont bring anything to the fight please dont patronize us.

Hey CE Guy, thanks for helping out! If only your brilliance had been around before we placed our orders. Give yourself a pat on the back for being so smart! You actually threw in some SITUATIONAL AWARENESS crap too. You are a true tool. Anyway, I have been fighting MAACS since January to get back the $332.75 they charged me in October for an order I never received. Today's excuse was that they are sending refund checks to people AND refunding their credit/debit cards. So, they are supposedly double refunding people. We will see what the next excuse/lie is.

I DISAGREE. Why would you ever order your ABUs online? YOU KNOW how many problems there are with the shades/colors and YOU KNOW there are [still] a lot of problems getting the ABUs to Military Clothing and Sales. SO WHY would you go nuts paying for a uniform that isn't mandatory till 2011? GET REAL. I ordered some ABU accessories (green fleece, the new belts, etc) and I got everything with no problems. Come on, you should know better! You're airmen - how about some SITUATIONAL AWARENESS?

I feel badly for all of you service men and women who have been taken by this company. They treat their employeees with the same disrespect. They laid off many caring employees last month.
One of these employees they had charged for health insurance she never got. The first pay check she got with the wrong deduction amount was brought to Allison's attntion. She gave her a check for the error. THE CHECK BOUNCED. Allison sadi she did not understand why the check bounced and gave her cash. The same thing happened on the next pay check. Again Allison gave her a check. IT BOUNCED AGAIN. At this point she called Andy (Allison's husband) and told him want has been going on. He was very angry with his wife and gave the employee cash for the checks that bounced. He also said the account the check was written on had been closed.

lets get a class action lawsuit going. if there is one i would like to join it. please email me so we can take this tyrant down, she has no right to do these things to us! email me

i bought uniforms from company in aug 07 they refunded my money in sept 07 (thank god)...
i wake up this morning almost a year later and they recharged my account for the amount of the original order with no verification or permission from me. im trying to get my money back but im seeing how that goes...

BTW, ordered from US Patriot and uniforms were shipped out (with sewing!) within a week!

http://www.uspatriotstore.com/

Anyone who ordered from MAACS, Inc and did not get a refund (everyone so far) please read the following message from Capt Kremmel.

A private attorney in Maine is looking into civil litigation against this company for defrauding hundreds of service members. If you are interested in joining any action against this company, please email your contact information and a copy of any sales receipt to:

sal@savatterilawfirm.com

I have personally spoken to this attorney so if you have any questions, give me a call. Additionally, if you know of anyone else who ordered from MAACS please pass this along to them. Thanks!
--
-Mac

I have been given the runaround by this company since placing my order in October 2007. All of the testimonials above are absolutely true. She responds via the "ticket system" and asks the same questions or promises to process the refund. She and her company are stuck on stupid. I'm filing the same complaints to Maine BBB, Maine Attorney General, and any other institute that can shut this business down.