The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Lone Star Security & Video / Unsavory business practices

1 7545 Claire AveReseda, CA, United States Review updated:
Contact information:
Phone: 818-343-2210

I have recently served my business relationship with Lone Star Security and Bruce Boyer. I have found Bruce to be a very dishonest business owner and he engages in suspect business practices. I have been a client of Lone Star for about 8 years. And for the most part, when they didn't have to do anything, they were fine. However, about two years ago the LAPD changed the way they responded to residential security alarm calls. Due to the high rate of false alarm, they said they would no longer respond unless the service gave a emergency alarm. Bruce instructed me to then change my service to have all my alarmed responses to the "emergency" level. Unfortunately this had a very expensive consequence for me. I live in Porter Ranch, where the winds are very heavy. And occasionally the wind blows so hard, it sets of the alarm. In each case the police show up ASAP, without giving me the opportunity to respond to say the call was a false alarm. Once the police arrive and find it is a false alarm, they send you a bill for $200. And each time after that the amount goes up. After this happened 3 or 4 time and cost to be of over $800, I called to talk to Bruce about this. After numerous phone messages, Bruce never returned my call. Instead I was left to speak to a customer service person, who said, “ph well, that’s the way it is. I then decided to cancel my service with Lone Star Security in May of 2008. I called numerous time to tell them to cancel my annual service and that I would not be renewing my service in October of 2008. I would still receive calls from Lone Star Security and continued to tell them to cancel my service. My bill arrived and as I told the company on the phone, I had no intention to renew it. However, It wasn’t until November that Lone Star Security called me to tell me that I needed to cancel my annual service in writing and that because my billing period if October 1st to September 30th, my payment is late and that I am subject to a late payment as well. They told me to pay the total bill, and late payment or they would send me to collections. After speaking to other Lone Star Security clients, I found out that this was a little trick Bruce would play to get paid. I then reported them to the Better Business Bureau and my city councilman. As it turns out good ole Bruce did send me to collections and I am fighting it now.

In the event you are considering getting security services do yourself a favor and DO NOT engage Lone Star Security. It will save you time and money in the future.

Sort by: UpDate | Rating


  • Ro
      18th of May, 2009
    -2 Votes

    1. Why would the wind set off an internal alarm which is indoors?
    2. All contracts I've seen have a policy of providing written cancellations--I would think that if you read the contract you would have read that the cancellation must be in writing.

  • Br
      27th of May, 2009
    -3 Votes

    If the customer can send in a written cancellation before the service renews, and owes nothing, why does he not send it???

    Then he would not owe any money at all. Instead he "calls" refuses to send in the written cancellation (as he is informed to do and is required by law) and waits till he is over sixty days past due, in default of the contract and has to pay an entire year. But everybody else is a crook and a cheat!

    Did he take advantage of the available remedies offered to prevent or to have a false alarm fine removed? No. He just wants to blame somebody else, because it could not possibly be his responsibility (as agreed to in the contract).

  • If
      8th of Jun, 2009
    +3 Votes

    About 9 months ago I had a field person come to my home for a quote on services, He seemed like an honest guy and emphasized on the fact that Lone Star did not use contracts, I agreed to possibly get service in the near future he filled out a form that resembled a work order wich he stated was simply necesssary to give me an accurate qoute the field persons name was Roy, I greed to call him back when i was ready, well about a months later I got persistent phone calls from this Roy character very annoying phone calls several times a day I informed Roy that I still was not ready for the services, About 3months later I recieved a bill demanding $1200 dollars for services that I was never provided with, I called them to get to the bottom of this and the woman I spoke to told me to contact Bruce Boyer and Possible that Roy guy when I called Roy he claimed he could not recall ever coming to my house, But he did state that he does not deal with billing issues and he advised to contact Lone Star again, when I called them they said not to worry about because it must be a mistake, Now 9 month later I recieved a bill from some collection agency in Van Nuys demanding the $1200 dollars I'm outraged that these people are trying shamelessly Steal from me almost extorting. Stay Away from Lone star Security I will launch a Web stie advising the public of this I will also have the Documents they have sent to me attempting to collect from me. I will also have a copy of the so called work order for the public to see

  • Cl
      21st of Jul, 2009
    +4 Votes

    I am now having a similar problem with Bruce. I have used his service for 5 years and I have alway been on a month to month bases. I canceled service when he refused to apply money I had already paid him 250 dollars to my new account. I closed the old account. Additionally, he sent a guy out here to hook up my already installed security system and charged me 500 dollars just for hooking up the wires in the box. They charged me for parts they did not use. They charged me for return trips that should not have been necessary. They charged me a hundred dollars to install two batteries. Everytime they come back its another 100 dollars. I got sick of it. I tried to cancel my service in writting and I was told that I have a three year contract with him. I do not, and never knowingly signed anything that remotely looked like a contract. Anyway after spending over 750 dollars this year on his cheap service I have had enough. It seems that there may be enough people involved here to start a class action suit. Anyone interested email me at Ike

  • Ki
      16th of Aug, 2010
    Best Best Advice +5 Votes

    I had lone star in my bussines and I suppost to receive a call from the alarm company if the alarm goes on before they call the security patrol.I was with a customer like around 5pm and the security patrol show to my store saying that the alarm when on, nothing when on at the store at that time.second time I close the store on saturday at 6pm after I close the back door I set up the alarm and I lock the side door.when I get to my parking lot I saw a bussines card from the patrol saying that they show up at the store at 5pm because the alarm when on again.After this issue I call the alarm company to see what was all of this, they say that I may need to change the battery and that will cost me $100 dollars.Anyway they charge me for those two false alarm, they never call me before send the patrol.and then this stupid Bruce show up to my store screaming insulting and acuse us as a crook because we dont want to pay fro those "false alarm" .of course after I close the door on his face he call and cancell my service with them.Im totally sure that he will send me to collection for those "false alarm" that never happened

  • Jo
      27th of Jan, 2012
    +2 Votes

    #1. Its your responsibility to test the alarm.
    #2. False alarm fines are billed by the Police Dept only!
    #3. You can have one false alarm fee waived each year by taking a 20 Minute online course

  • Ma
      22nd of May, 2012
    +4 Votes

    I also had a very similar experience with them.
    This company gave me a verbal quote about their service and got me to sign a contract. When the technician came to my house to install, he then notified me of additional charges for equipment and labor. I opted then to not use them at that point. They did not perform any work, did not lift a finger. Owner Bruce then threatened that i had already signed a contract and i had to use them. I still declined to use them especially after then seeing there was a lawsuit and many complaints against him. He then sent my contract to collections where my credit was adversely affected.
    This company has zero integrity. Save yourself a major headache and use any other company. There should be some legal recourse that can be taken against this Bruce and company, all of these people sharing the same negative experience can't be wrong. This is the only company that I have ever felt compelled to write any negative review about. They are no good.

  • Th
      7th of Aug, 2013
    +3 Votes

    I have never written about another company either but the same thing happened to me and my wife they hounded us for about a year randomly knocking on our door to get a new system, we finally broke down after Ivan (the salesman) who was very nice, sending bible verses and seasonal greetings from his cell phone to ours through out the year, assured us we could save money. We have 3 children under 10 and I work nights leaving my family home so we need an alarm to give some reassurances to my wife so we let him know we couldn't afford to pay for 2 alarm companies Ivan told us he would take care of everything, they never cancelled our old service and they have never assumed monitoring our home but Bruce is threatening us with legal action. I wish to meet face to face with Bruce and have him act the way he act with the business owner from above. I agree he is a tough guy over the phone.

    Please look at these reviews and stay clear of this company!!!

  • Di
      3rd of Sep, 2013
    +3 Votes

    This is the worst company EVER. They are so unprofessional and dishonest. They called us soliciting their business to us and promising they could save us money on a security system. The sales woman was very nice over the phone so I agreed to get a quote. Our business was in need of a new security system and surveillance cameras. During the quote I was told it would take one full day to install everything. I though great! So we set a date and time. Well... it was pure chaos from the moment they stepped foot on my property. The "supervisor" was 3 hours late, rude, loud and obnoxious. The technicians claimed the couldn't start the work without him, and they never finished the entire job. I received a vm message a week later saying they would finish within 2 days. Well an entire 2 weeks went by with no word from them. I called several times and they gave me the runaround. One of their phone reps told me that most of their customers have lots of complaints and she was getting sick of it and thinking about quitting. Finally I got a hold of the owner's cell # and he told me he was on vacation & he didn't want to deal with it at that moment. (Seriously??) Another 2 weeks went by still no word on when they would finish the job. Then I started to receive harassing phone calls about the bill. When I expressed my frustration the owner yelled at me and hung up the phone twice. I hired another company to complete the job. It 's now turning into a legal nightmare. WARNING: STAY AWAY FROM THIS AWFUL BUSINESS, DON'T LET THEM INTO YOUR LIFE. PAYING ANOTHER COMPANY MORE, IS WORTH IT.

  • Bi
      3rd of Sep, 2013
    +3 Votes

    Mr. Bruce Boyer had his license revoked in 2010. Check the BSIS website at:

  • 68
      16th of Sep, 2014
    +2 Votes

    He is a fraud we need to file class action.

  • Ge
      9th of May, 2016
    +2 Votes

    Bruce Boyer is a classic sociopath. He is a pathological liar. He fleeces everyone that comes in his path. He hides behind Jesus but does not walk with him. We hired Bruce to do some work. He never kept his word. He sent us false bills and tried to extort money from us by taking us to collections. I have notified the Attorney General. He ignorantly believes he is always right no matter how many times his total lack of honesty and integrity finds him out. He hides behind some covoluted self justification that may sound right to him but it just adds more greif to the people he treats so horribly to satisfy his greed. This man has zero integrity. His company reflects his poor character. He is the stupidest smart guy I have ever encountered. We are taking him to court. SOCIOPATH! Do not engage this guy. There is is something so beyond narcisim that makes Bruce Boyer tick. He is violent and verbally abusive. He also pretends to know the Lord. However, I have been an elder at Shepard of the Hilla for 14 years. No sign of faith in Christ whatsoever. Warning, Bruce Boyer is just a snake in the grass pretending to be a righteouss man. He has an answer for everything. Except you can not trick God Mr. Boyer! My nephew had the same issues with Lone Star and was sent to collections by a totally fraudulent claim. Pitiful!

  • Al
      19th of Jul, 2016
    +2 Votes

    I am ready to start a class action case but need your support to prove how deceitful this guy is

  • Re
      22nd of May, 2017
    0 Votes

    @allura dairy I'm in!!! I have never experienced a more disgraceful company!!

  • Al
      22nd of May, 2017
    0 Votes

    He extorted money from me in a business that we never got his service in, then he made me pay for our second business for the whole 3 years though we had to terminate with him because he refused to add two motion detectors after we were robbed, then in our third location, we advised him to come to pick up his equipments and nobody showed up, then after two years, he put us in collection stating that the equipment was not returned, I hired another security company to do that and I shipped him his equipment, he claimed that they are not his, though we had no other company. We really need to stop those shady companies.

Post your comment