loanfinder.co.uk review: taken money without permission 20

took money from my account in may last year and have had no loan as yet.
so would like my £37.87p back into my account as i went to my bank yesturday at nationwide and they are getting it returned to my a
ccount in 48 hours time from yesturday.
they have even tried taking another amount of money out of my account in november and i ended up paying bank charges on that of £35.00 through insufficient funds in my account at the time.
now i live on disability living allowance and cannot afford these extortionate charges.

just been reading other peoples complaints about loanfinder taking money out of peoples bank accounts without permission its happened to me too
any body wanting to get intouch for a refund im still waiting contact
loanfinder customer service number is [protected] i have threatend them with trading standards and the police crime unit if they dont give me arefund i suggest you do the same they are a con making you think that they can help but they are just helpin themselves to your cash without giveing you any help thanx for reading good luck

on the the 16/8/2010. £44 . out of my a/c . on a . direct debit. without my permission. m.obrien

i filled in an appliction with loan finder they took 47 pound out of my bank account with out my authourisation didnt know it was took untill went to cash point for my weekly money benefits i might add as on sick and contacted the company not happy. they said i could have a refund a week ago and i have waited but no money, got more angry rung them up again a couple of times need my money back asap they tried pawning me off now have to wait and see if i get my money, received email today confirming refund so i will have to see, if not i am contacting trading standards and someone suggested the police crime unit so thats what i will have to do if i dont get my money this company is a rip of and a scam makin you think they can help you when really they help themselves to your cash stay well clear of them what a nightmare.

I was browsing on the internet on loanfinder .co.uk. I filled up an application but maybe I thought I did not submit it but maybE it was submitted because a direct debit of £61.87 was debited on my Lloyds Account although I have not receive any amount of money if tit was a loan.

this company has taken money from my account but i have not received any money from them, i have left emails for them but they have never got back to me.So how cani get my money back from them, and they are taking a payment guard as well, they are just con men

my sympathy to all you people that this company has defrauded alas its happened to me too £18.00 taken from my account after enquiring but not actually taking a loan from loanfinder. I am currently trying to get this situation resolved myself but to no avail...it seems this company is just ignoring my messages and emails...help me someone please.

this has happened to my partner too hes never even heard of them or registered how did they get all his account details? and would he be able to get a refund?

I've just discovered today that this same pack of vultures has direct debited almost £100 out of my bank over the last six months as a 'broker's fee' for a loan I didn't get. I rang them and said I was going to the Financial Services Ombudsman. They offered me a full refund within two weeks.

Rob
Northumberland

Hi,

My name's Alex and I work for Loanfinder. I was really sorry to stumble across your post. My job at Loanfinder is to make the experience of using Loanfinder as perfect as it can possibly be, so I'm sure you can understand how upset I am to hear that you're not satisfied with the service you've received.

Please contact me directly on alex.coles@loanfinder.co.uk so that I can find out who you are and investigate your case properly.

Regards,

Alex

I've also been a victim of this. I hadn't checked the account I had used to 'sign up' for the service for over 6 months and I received a letter telling me I owed £145 to the bank because of a direct debit. This is disgraceful as, like many of you, I never confirmed the loan, or received any money. I'm trying to contact them but they don't have a phone number and emails are taking too long for them to get back to me. Disgusting.

Hi John,

My name's James and I work for Loanfinder. I was really sorry to stumble across your post. My job at Loanfinder is to make the experience of using Loanfinder as perfect as it can possibly be, so I'm sure you can understand how upset I am to hear that you're not satisfied with the service you've received. 

Loanfinder is really simple: For using our service, you pay a fee directly to us on a date that you choose. We do the work to match you with the best lender for you before you pay, that way if you're not happy with the lender that we've found, you can just login, cancel your account and you never have to pay us. If you forget that you've set a payment and accidentally pay the service fee when you didn't mean to, simply contact me and I'll give you a refund of your fee without any fuss.

Please contact me directly on james.hicks@loanfinder.co.uk so that I can find out who you are and investigate your case properly.

Regards,

James

loan finder are really conning and coersing people out of heir hard earned money by lying to them. They tell you that there is no upfront fee but at the end of the day you will fid money taken out of your bank account. They promise that even if you have bad credit or CCJs they can get you a loan. They are fooling people! When you get back to them they ask you to do it writing. they claim that they are not lenders but brokers. But wait a minute> If thats the case why do they sound confident of getting someone a lone they would have asked for if they are not lenders.

I have had £8.99 taken from my account without my permission for over 6 months, I have emailed 4-5 times and heard nothing in response! The creditxtra/loanfinder company appear to be scamming a large number of people out of this amount...how can we get the amounts reinbursed and stpped?

Hi impexmine,

My name is Tim and I'm the Customer Care Team Manager at Loanfinder. I'm really sorry to read about your experience and wanted to help resolve your situation.

If you contact me directly on tim.plumbe@rgroup.co.uk, supplying some standard data protection details like full name, postcode and date of birth, I'll be able to look into your case personally, give you a full update on what's happened and most importantly issue you a full and immediate refund.

We have always operated a no quibble refund policy so getting any customer a refund is a really straight forward process once we receive direct contact.

Alternatively I can talk you through your specific lender if you are still looking for a loan.

Regards

Tim
tim.plumbe@rgroup.co.uk
Loanfinder

Hi, I am concerned about your post and would like to help. I work for Loanfinder and would like to try and help customers that have had a poor experience. Please email me directly at: james.hicks@rgroup.co.uk . I try to respond to everyone within a 24-hour period, if not sooner (excluding weekends). I am the Compliance Manager and would like nothing more than to resolve your query. I look forward to hearing from you.

Sincerely,

James

this has happened to me i have threatend them with police and trading standards to get intouch with their customer services call08709001918 and ask them again and do what ive done good luck ive not got my money back yet that is over a week ago they took it 47 pound

my name is matthew oubridge np265ls had taken money out please amend this situation

similar happened to me, didnt take the loan and they started taking the repayments? i called up and why they had taken money out on such and such a date and the told me because that was the date i selected for my first repayment coming off, i explained i hadnt taken a loan and the said "yeah but that was the date you slected" i did get my refund eventually but minus the £5 admin charge. but now another £8.99 has been taken from my account by a company called CreditXtra which is still Loanfinder. Ive emailed to ask why but not heard back yet?

i want to cancel my application and i do not want the company to take any money out of my account because they have not found me a loan that suits my need tracy