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2.8 20 Reviews

LivePerson Complaints Summary

9 Resolved
11 Unresolved
Our verdict: Dealing with LivePerson, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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3:23 pm EST

LivePerson liveperson liveengage livechat services

Contacting this company to complain about them continuing to charge a credit card AFTER a cancellation notice / email was sent (per their instructions) is near impossible. You call their number, and you get a text message sent back to you. There is NO LIVE HUMAN to talk with. AVOID this company at all cost. These reviews about fortunetellers is a coverup attempt to hide their bad name.

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9:02 am EDT
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LivePerson live person refuses to cancel account

We were with LivePerson for many several years and decided not to use them in January of 2017. After calling them and asking to cancel our account, they said that we could not cancel for ninety days. This is their policy if you can believe that. We agreed to keep going without a fight and took their product off our website in April of 2017. We realized that they were still billing us in August of 2017 and demanded the charges to be reversed and to stop billing us. We were once again told that we must wait ninety days to cancel our account.

It is now September of 2017 and we're still being billed $45 a month. This amount is more than their advertised amount on their website. We have gone around and around with them and today we've officially filed a complaint with the Better Business Bureau and contacted our credit card company for help. What can a small business do when a huge publicly traded company like this decides to take them hostage? We will take our fight online and make our voices heard! I'm sure that we're not the only small business they are doing this to.

Shame on you Live Person for trapping people into a monthly service. Shame on you for having hostage policies in place that steal from the pockets of hard working companies. You should be ashamed of yourself for making it difficult for people to leave you.

We will continue to spread the word about your bullish tactics and unethical business practices. It starts today and we will make sure the world knows the facts about you before they buy.

It's quite difficult to find their cancellation policies but you can if you dig around. Here they are https://www.liveperson.com/policies/license-agreement

We hope this changes someone's decision to do business with this company.

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9:59 am EDT
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LivePerson Scam artist

This site is a fraud, there is absolute no screening of anyone. Anyone lists their profiles claiming to be experts then charges fees through the roof. In particular Orion Accounting Solutions is a scam and a fraud. He is a liar, just like most of the "experts" listed in the Education category. The reviews are FAKE, from students who are heckled by the experts to leave good reviews, many are from students just relieved to get their assignment complete without waiting for the results. I always wait to receive my results before leaving reviews, LIVE PERSON doesn't allow much waiting period and removes the thread so you have no option to rate your experience. Live person does not contact back after emailing them complaints. This site does not protect users, and enables scammers to steal money from users.

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10:36 am EDT
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LivePerson Fraud Site

This site is a scam. Programmers from other countries basically India. They lie about there experience. Commit to projects and never provide great quality service sometimes they just back out without telling you. Don't use this site if you need a project. I would just pay the extra money to hire someone local. If you have these guys do it you will 99.9% not be satisfied the money you save you will pay more to have your project redone. Most of the reviews are generate by the experts. Look at the review names you can tell if 100 reviews are by the same person. Also of the Experts have multiple names on the site again you can tell by the responses, the work they submit (look at the properties in Microsoft Office documents) they will show the computer names.

I cant say enough AVOID this site if you don't want to be LIED TO, hire inexperience experts, have late project, get wrong answers
Just not worth it. Plus customer service is not local I assume India. You can not call them They only respond to emails in the middle of the night. They will hold you responsible for invoice impossible to get money back. Don't trust these people with your credit card

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falalala
Redhill, GB
Jan 01, 2014 8:27 am EST
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I believe you and read this:
"Readings by Marianna"
Stay away from this "expert" he's a liar posing as a woman pretending to tell only the truth, gets angry when "she" can't answer some questions or ignores, behaves inappropriatly which is unethical everything is fake and the so called prayers or spells simply don't work.
I am sorry but this person is utterly crazy and the spelling is diabolical defenitly not a native English speaker as the grammar is terrible and some of the words don't even make sense.
Not everything predicted came to pass I believe it was a mixture of true and what I wanted to hear.

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3:36 am EST
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LivePerson Psychic scam con-artist

Well, this "psychic" proves that even when they seem the most genuine it's nothing but blatant lies and money eating.

I first talked with her on twitter as I really wanted a reading and people seemed to say a lot og nice stuff about her, she even claims to know you will contact before you do - well her answers to my questions for a reading in NO WAY SHOWED that. We made an appointment for a certain day, I waited and waited and of course she never got online on bitwine as promised. She never wrote back, not even apologized.

Then I found this sad excuse for a humanbeing on liveperson, being a little torn I read all the testimonials through and got hope that she was genuine, also this fraud claims 90% of her predictions happen within 14 days.

I paued her the insane amount of $45 for a short and useless e-mail reading on liveperson. I asked about my ex, and she told me that he saw him make a move to go forward within 14 days, but I should ignore/reject as e was also doing other ladies. That's it. No validations or anything, this fraud had nothing to offer. At the point I was almost healed, and then she tarted talking about a spiritual bath I could do from the kitchen sink. Lol.

2 weeks later I confronted her that it never came true. She ignored me and i never got my money back. It's been 6 monthes since the reading and I'm on about a new guy now, but I thought I would let you know about this horrible guesser who is for some reason loved worldwide, if you consider trying her please read this horrible exprience with her, it may open your eyes...

Read full review of LivePerson and 3 comments
Update by Yunno
Mar 28, 2013 6:24 am EDT

Okay Victory, then let me get this straight for you.
I can see from your reactions that you're not a fraud, and therefore I would like to apologize a lot for my wordings and the way I put it.
Now I know this are just words, but let me explain why I reacted the way I did - I have been frauded as well A LOT by all these "psychic" people, and when I finally found someone who seemed so genuine (you) and again saw that NONE of what you said came to pass, I was more than disappointed, I was hurt. You put it as if it was set in stone that it would happen, but the way I handled it would be what would change the final outcome, but how could my reactions change the final outcome, when what was said to happen never happened? In all honesty, I had prefered it not to happen, especially because if you were right on it it would mean you were right on the rest and the prediction in it self wasn't really positive. So that was not what disappointed me, it was the fact that I once again was lied to, for a huge amount of money. So Victory, I hope you understand, I don't really care much for the money, otherwise I wouldn't have paid them, all I really wanted was one genuine psychic to tell the truth, and you didn't in my case. Call it freewill or whatever, it's not like you told me "if you don't do/think, or do/think this, it will not happen" you just said "this is what will happen, and when it happens you have this choice." - All I wanted was for one reader to be genuine, and since I felt you did not live up to that, what I wanted was justice. So I hope you understand my reactions, and just because I MAY have been wrong on you, does not make Psychic Kandi Ranson less of a fraud, she is. So you should stop coming to those conclusions, and I don't know if you read her response but I think it proves more than enough that she was a fraud. I do see however, that you are not a fraud... But I still think you should think about how you phrase your readings. Because you make it sound like this complaint is put up for fun or just to give you bad reputation for NO reason, I can tell you, it isn't. I am human too.

Update by Yunno
Jan 26, 2013 11:14 am EST

Bitwine: (which by the way is a fraud site - don't believe me? Sign up as a psychic. Anyone can do so, and anyone who signs up there is a fraud looking for money.) http://psychic.bitwine.com/psychics/45982-blessed_prophetess

LivePerson: http://www.liveperson.com/expert/spirituality-religion/love-relationships/cheating-affairs/psychic-victory/

Oranum: http://www.oranum.com/psychics/PSYCHICVICTORY

Twitter: https://twitter.com/PSYCHICVICTORY

Please keep away from this fraud! Nothing but a con-artist for money, and she takes a LOT for just one reading! Earns you nothing.

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psychic victory
Prosper, US
Jun 28, 2013 11:09 pm EDT

Yuno-After all this time, I came back and now have seen what you have written. I have no way of knowing how to contact you other than this, and you are the ONLY one as I said in all my now going on 39 years of work with no complaints, because I am a spiritualist that EMPOWERS others. I want to help everyone that comes my way seeking help. I will not explain to you on the transcripts of your reading and how and why or anything that you did, or the other did, to justify what happened. But I promise you this, I will always do my best, and yes, I am not perfect, but out of thousands I have helped many, and I reach my hand out to you free to help you for free, should you want that help. However I see on the internet this has put a dark mark on my good name and thousands of my clients know this and many are sad when they saw this. But you have every right. I only wish you well and ask for forgiveness for in-advertantly hurting you, because I DO know there are devils, lies and cheats out there. All the while the few genuine ones that were born with this ability know what it means to fraud anyone, including myself, it will become a curse to oneself and family. I wish you all the very best and know through your healing you will cross paths with the right one, when you are ready.

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The Famous Cash
Edinburgh, GB
Apr 23, 2013 11:17 am EDT
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I am puzzled by many comments contained within.
Where is the dispute?
ANYONE claiming to be psychic can be in only one, or both, of two states.

1) A CON ARTIST.

2) MENTALLY UNWELL.

What is the point of discussion with someone who falls into either category?

Join the campaign to rid the world of these thieves by requesting your member of parliament (or rep) table a motion to change the ambiguous laws which permit (actually condone) them to steal from the feeble-minded and vulnerable!

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psychic victory
Prosper, US
Feb 17, 2013 4:58 pm EST

WOW, you know this is what makes me really sick. I am Victory, and I will tell you this. I have so many people that come to me and I work for FREE BEYOND what they pay, some I don't charge at all. I was born with a spiritual gift, and like I tell everyone, we ALL have a gift dear. I do not know why you will do this, as you can see you went out of your way to splatter my name, however I did not hear from you? If you want a refund on your money, I will gladly present that to you, in all my years(37+) I have never had any complaints, Why? Because I Do my best as humanly possible to help people and to EMPOWER them. I KNOW what it is like to be scammed. When I was a young girl, and wanted to know how to use my gift for the public(not my inner circle of friends and family) I went to someone to help me but they were frauds...So why would I do that to others? Anyways, I wish you the best, tell me your name, and I will surely look for you to refund you. I am NOT GOD, and in most cases, if you would let me explain how psychic energy works, you would learn a lot WHY some things change or have a delay to come true in readings, and even in fact I can teach you to do it yourself. I do wish you all the very best in your life hun.

Signed as Psychic Victory with unconditional LOVE & PEACE

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2:46 pm EST
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LivePerson Liveperson Counselors are a bunch of Seedy ###s

Condensed version:

Waste of money. Just don't do it.

Long Version:

I just tried this company (they supposedly let you have the first 3 minutes free so you can see if it's any good)...and thank God I didn't pay for it. I searched through their database of psychologists to find the most experienced and knowledgeable-looking one, so I didn't just pick any random person.
This man, who supposedly has a PhD in psychology, was typing like a 13-year-old girl. His typing speed had to be about 10 words per minute (in the chat module, you can see sentences as they're typed out). There were misspelled words, blatant capitalization errors, etc. Now, I'm not just being a grammar Nazi about his bad typing skills. My point is that, in order for this man to truly have a PhD. in psychology, you'd expect him to at least know how to spell. He's had to write a thesis at some point in his life, and several essays, if he truly is a PhD. I strongly suspect that he is not.
Furthermore, besides the fact that the delivery was bad, the actual content of what he was typing to me amounted to absolutely nothing. All he even told me during the entire time I spoke with him is that the only way to know anything for sure is to go physically see a real therapist. Basically, he knew this was a waste of time, but he wanted to keep me on the line so he could charge me more. Any ethical person would have dismissed me right then, because there's nothing more that could be done online. Instead, he directed me to the "Hire Now" button (which is how you start getting charged after your first free few minutes). What was I supposed to hire him for?
Also, LivePerson says that the first 3 minutes are free, blatantly on the page. However, this isn't true: that "psychologist" cut me off and directed me to the payment button after about the first 1.5 to 2 minutes. Thinking back on how it all went down, it's actually hilarious how scammish this is. Basically, this is what happened:

Website says: Join LivePerson now and chat for free with any of our qualified psychologists for the first 3 minutes. Website displays rows and rows of smiling, clean-cut looking psychology graduates with polished-looking credentials.

Then you contact your psych of choice and start your first free 3 minutes, expecting them to at least be on their best behavior for now because this is the moment that determines whether or not you'll decide to pay them. Then...
From the first sentence he types, you strongly suspect that the person who is supposedly a 40-something year old psychology PhD. who takes what he does seriously, is really a 13 year old girl trying to make a few bucks and doesn't take anything seriously at all.

This is how that disheartening conversation went:

Psych: Hello

Me: Hi. I have a few problems that I wonder if you could help me with...(I describe a list of symptoms at least 2 paragraphs long).

Psych: REally the only way to know for sure is if you go to a counseling center but I can give you FEEdback.

Me: Okay...well...(I describe things some more in detail, at least another paragraph).

Psych: PLEase hire me to continue talking.

He never even acknowledged that he had read what I had written. And then asked me to pay him. Utter ###edness. Who would hire anyone from there, if this is what their top-recommended "experts" are like? I can't imagine they get any more helpful after you've already paid them, if this is all they can manage to even bait you into paying.

A psych at a physical place may be more intimidating and you may have to drive or get driven there, but really, if your only two options are that or online counseling from LivePerson, do the real-world counseling or don't do it at all. I've read other complaints about people getting billed hundreds of dollars from LivePerson without their knowledge for just a few minutes of talking as well, which is another reason why I never gave these people my financial information. And everybody who has ever used a LivePerson service knows that they NEVER give refunds, even if they say they will, or even if they were unjust. They'll never do it, don't expect them to. So, since LivePerson will likely either over-bill you or the psych you speak to will try to keep you on the chat/phone line with their unhelpful, unqualified jibberish to make you pay more, LivePerson probably isn't even cheaper than a real psych. You're paying the same amount (or more) for pure ###.

Seriously, why would you pay for this?

To make things extra-ridiculous, I actually posted one of the problems I intended to speak with the psych about on Yahoo Answers in the Psychology section and, just 20 minutes later, I had 2 insightful responses from people who could actually spell and could believably have a psychology degree. And it was completely free. It also keeps the anonymous, at-home appeal of online therapy because you remain faceless, don't even have to give your real name, and can delete the question soon after if you want to. And you can re-ask it as many times as you want, free.

Yahoo Answers' Psychology section is more useful than Liveperson Counseling. That's really saying something. Don't pay for that [censored].

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Sophia41
Ojai, US
Apr 21, 2015 5:40 pm EDT

The fields of psychology and psychiatry are as full of internal corruption that the US government hides, just like the medical and pharmaceutical industries are!
Until the corruptions FROM WITHIN our institutions is confronted and addressed, our society will continue to drop deeper in the dregs.

You can also thank criminal leniency against fraud, and failures of the FBI and other government and law enforcement to investigate and DETER these crimes against our citizens!

What a scam! Glad you took the time to post and warn other potential users. The people who sue against freedom of speech about being victimized should be counter sued as traitors, because commercial industries are now wreaking havoc on the internet, especially when word gets out how badly they are ripping off citizens!

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12:50 pm EST
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LivePerson Will Rip You OFF

They will rip you off. LP Marketer sold me on their product and promised me I was in good hands. When it came time to working with their strategist, I found out their product will not support what they sold me on. Based on finding this out, I told them I didn't want to move forward and please refund my money. They are refusing to refund my money. I was lied to just so they would get a sale. BE CAREFUL with this company. They will tell you what you want to hear just to get you in the door and WON'T deliver. I have been in digital marketing for over a decade and have never seen a company completely lie about a service and lock you in a contact. I have to really work to get my money back and they haven’t started yet. Stay away from this company. I PROMISE YOU WILL REGRET IT!

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Update by John.Knox
Nov 20, 2012 12:34 pm EST

LP marketer pulled through and refunded the money. Thank you.

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5:43 am EDT

LivePerson You may not believe that some experts have thousands of dollars as pending money

You may not believe that some experts have thousands of dollars as pending money (claimed as customer did not pay), imagine this big lie, an enterprise like Liveperson is not able to control paid/unpaid transactions for 30, 000 experts or more, it is a very big lie that no one can believe it. And imagine how much money frauds are being deducted from all these hard working experts and some of them are knowledge less as well. I don’t encourage any one to work with them at all; because it is something like gambling “as long as you gamble as more the losses are”.

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8:50 am EDT

LivePerson Liveperson sucks, it supports only the clients and not the experts who work hard

Liveperson sucks, it supports only the clients and not the experts who work hard. They have a weak payment system who doesn't promise to safeguard experts earnings

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Romulanking
, US
Nov 04, 2012 10:25 am EST

LivePerson has defrauded me out of almost $450, and that does not include their non-efforts to recover payments from clients that defrauded both of us. Because of my complaints, LIvePerson closed my expert account. Don't work for them - their employees all work in Israel and believe they are beyond the scope of U.S. law.

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Ibrahim Yaghi
, JO
Jun 14, 2012 3:25 pm EDT
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Their payment system is based on manual options set manually by a group of scammers; what to pick from like: Paid, Pend, Deposit, Hide, that is what I experienced from this scam site as an IT expert. Because some of my transactions showed up as Paid, then Pending, then got hidden. It depend on what they set it manually.

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10:48 am EDT
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LivePerson fraud, refused refund

Recently needed help with HTML coding. This was urgent and the only option I came across was www.liverperson.com

I chose an expert with excellent reviews. During the first 3 minutes I stated clearly what I needed for this expert. I was assured they have had years of experience. Expert was hired. Long story short, this person didn't seem to know anything about HTML but not until after he was hired for some time.

I requested a refund from Liveperson and they refused. They claimed I should have asked during the free 3 minute period to make sure if the expert can actually help me (I did that). They also claimed no one was stopping me from quiting the session (I did quit but not until after the pay session have started). They also said the expert should be paid for the time they spent with me regardless whether they helped me or not.

It annoys me that Liveperson would support people who are frauds. By not removing this person from their site they are allowing others to be cheated out of their money.

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1:25 pm EDT

LivePerson truth and light misleading

I admit psychic readings can be a bunch of hoop la, but I wanted to warn the community regarding psychic readings with the liveperson.com website. The ratings in general are misleading, because you can only rate if you pay past the 3-min 'free period.' that is also in question since they charge 'reservation charge' that they promise to give back if you do not press the 'for hire' button. Thus far I have attempted to have readings with the following psychics who just cut me off. Despite the website claim of a 'free three minutes.' most of these psychics spend time 'connecting' so you only get the answers if you pay.in particular i've had issues with the following psychics: these are bogus! This is just based on my experience. They seem to cut me off quite quickly and want to get paid first before helping. Krishna: 100% free connection time. Consult me online for accurate reading. My expert service I don't deal in false promises I deal in reality. My readings are very in depth, I give you enough information during your session so that you can make the best choice regarding love issue you may be faced with. I will focus on significant events that have occurred and where they could lead you. I can only offer you insight, not fate. It is you who has the power to change your life. I cannot make your decisions for you, but I can help to guide you. Experience & qualifications I have helped many people from all walks of life. I'm using my awesome gift for over 6 months. I can bring you in the right direction in life. If you want the truth and to seek into the future then i'm here to help you. Accurate, professional and caring. So, call me now! Truth and light degrees engineer, mba my expert service I can look into your situation and provide deeper insight into how the other person is feeling. Sometimes, it is not clear to us when we are trapped in the situation and in the thick of it all. I am able to provide spiritual healing, psychic predictions using my god given gift and see what your future holds. You should only come to me if you can handle the truth because I do not believe in saying something to just keep you a happy customer. I love to help you out in the shortest time available to us or as long as you wish to stay connected with me-you are welcome. I can help you see the best path/direction in your life in achieving the financial success, removing third person by giving you confidence and energy healing, if his/her ex is a problem my spirit guides george and heidi can help you overcome these obstacles by having the complete control of your life cycle. Experience & qualifications natural born psychic with over 15 years of experience available modes of communication email/chat psychic hermes degrees I can tune into the messages from my angels and will deliver those messages to you. I can also channel the angelic realm. Besides, I am also a devoted student and an avid reader and I have been doing my own personal research in this field for the past few years. My expert service I am delighted to help you with any area of your life. Let me use my intuitive faculties to bring you solace, love, joy and guidance. Experience & qualifications let me use my rich practical experience and my ability to tune into the angelic world to help you. Love medium chantelle universal life church. Tested and proven 99.99% accurate psychic by the psychicsource original. Naturally-born medium, life guide, seer. Qualified master reader of : — tarot — ancient runes — ball scrying — psychic remove viewing — kabbalah — vedic astrology to name the few. Connect to the real psychic source. Priestess chantelle is your help in most difficult situations. Her mastered skills and genuine talent of tarot, runes, ball scrying, runes and other mediums combined with her natural clairvoyance are here to provide you with a reading that is accurate, clear, easy to follow, compassionate, non-judgemental. Her reading connects you with the genuine advise, wisdom and insght, as well as the true messages from angelic realm, that follow thru as visions-answers on your foremost wanted questons. Spiritual divini service degrees iam a born psychic with gifted abilities and this our 3rd generation. I have over 1.5 years of experience here at kasamba and through out my life time I have helped many peoples with their problems & concerns. Dont wait let me help you too. I am an honest reader, and I am here to help guide you in your troubled areas in your life and give you answers to all your questions. I have mended broken marriages and brought soulmates together, guided many in their destined career choices. I have the answers to all your questions and concerns. Contact me anytime. My help is just a reading away from you. My expert service wondering if you will ever find true happiness. I am hear to listen and to help you in every way I can. You did not stumble on me by accident. I will provide you with direct advice and no sugar coating to help you with your journey. If you got a relationship question or just want to know who your soulmate is or who you will marry I am here to help. I think that you will find that I am an honest open person, so lets talk and get to the bottom of things. I also do the cleansing of all kinds of spells with my gifted abilities and with the help of my angels. I have my own personal experience for almost 1.5 years now at kasamba, and it is my desire and passion to help people. If you want a reading that will astound you, bring peace to your spirit and uplift you, as iam available here for u round the clock to provide my service, then give me a try today. Iam just a single click away from u. Thank you. Experience & qualifications I have over 1.5 years of experience at kasamba in every aspects of life and I have a number of satisfied clients here. I can help you with any problem dealing with affairs of the heart. I have reunited separated lovers. I have prevented unwanted divorces and I have found many true soul-mates for peoples. I will help you with whatever the problem. I will give you time frames when things will happen. I have been helping with affairs of the heart for many years as did my mother before me, her mother before her and many years before that. My experience have taught me to help people to recognise what it is they are looking for and show them the potential within themselves to acquire a long and lasting relationship. If you desire help with your love life, please call me now. If you call have a specific question ready. It is always possible to get connected to spirit and you to give an accurate detailed answers. Please remember to rate on your reading. Thank you.

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2:18 pm EDT

LivePerson hidint poor ratings

Had a reading by eternal insights. I could tell right away this was a script reader who probably had several accounts with liveperson. I rated he/she? With 1 star.. I waited 24 hours and rating was not showing, I contacted liveperson they told me to give it a few more hours to post... The following day my rating still did not show. I contacted liveperson again, they told me that they did not post the rating because the reader was having tech problems when they read for me. I told liveperson that there was no tech problem what so ever. I left because his reading was silly and he was not connecting. They kept insisting that reader was having tech problems and they were not going to post my rating.. I had to demand that they post it, saying it was not fair for readees only seeing the bogus 5 star ratings from the same readees over and over again. I wonder how many times this happens with liveperson not posting the real ratings. It seems eternal insights must have stock in this company, they have been reported as possing as a woman and then a man, and reported for having several accounts, and now liveperson is hiding poor ratings on this reader.. I wonder why

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2:23 pm EST
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LivePerson Professional Counselors (mental health)

Not only are the psychics really abusive and scam-y, the so-called counselors, who have so-called credentials, really act very incompetent, most of them do anyway.

They are abusive! I tried to get into live chat with 5 in a row tonight and no one would take me and I have worked with someone a couple of times, and they ALWAYS found some way to dump me or to drop the ball when I needed them the most.

I go to them for answers to questions on my life and (not suicidal) and my problems and all I get is anything from "It's all your fault" without an objective viewpoint, to "I'm busy, what do you want?"

I will no longer go there or tell my friends about it, except to tell them RUN; don't go to liveperson.

Credentials or not, liveperson is a place where therapists can have a PARTY abusing clients and messing with their heads!

In fact a friend of mine last spring almost ended her life because a therapist on Liveperson blocked her without telling her why and later acted like nothing happened! I saved her life.

Stay away from Liveperson and join online forums; at least there ppl are forgivable cause they are not slick pro's who think they have a right to mess with our psyches for cheap dollars.

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Update by customerisrightsometimes
Mar 11, 2011 8:32 pm EST

I dont appreciate receiving spam.

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LivePerson Fraud

Rosalynda claimed that she could give me detailed information on where to find my lost dog. My question to her was that I wanted specific information - location, landmarks, cross streets, etc. She said "sure - I can do that". I "hired" the expert for a flat fee and was immediately presented with an invoice to confirm.
The information Rosalynda provided was so vague - 15 miles away with an older person.
When I asked for specifics since that is what I requested, she told me I needed to pay her more money. "She was done working for free." Free - nothing. I paid her good money.
I contacted Liveperson.com about this. I requested a refund or at least part of the money back. I was told by their Billing Department that I approved the invoice after I received the reading.
That is a LIE - Rosalynda presented me with an invoice as soon as I went into hire mode. The time stamp on the invoice is over 30 minutes BEFORE I received the "reading" from Rosalynda.
The Billing Department is a joke and Rosalynda may have a "gift" but she scams you by not realling answering your question and then demands more money when pushed to get the information she was hired to provide.

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LivePerson fraud

Today I had been con by an "expert" which I had hired at www.liveperson.com to do my c+ assignment as he had promised at a cost of usd30. This "expert" by the name of web designer_programmer or sunny_nu (He had changed to this nick after his con job) had sent me a c+ codes which doesn't work and he claimed it does work on his computer. After I had refused to approve his invoice he started to get pushy and said he will only send me the correct solution after I paid him and gave him a good rating! I can see how this is going, him blackmailing me for more $ perhaps? So I had reported him to liveperson as well as paypal. Guess what, liveperson did have a livechat with me and asked me to wait for their reply. Which I did not receive it till I had contest the invoice in paypal. All this ends today when I had decided to let paypal decide on the outcome which I shouldn't have. Anyway, I can see that i'm bound to lose the usd30 as this was clearly a scam by liveperson website. I had went to check out the reviews of the "expert" and realised i'm not the only one who was con by him. Thus, I hope someday someone or some authority will take action and investigate this matter as it is clearly not in my league to take them on. I'm just another consumer... I hope the people who had seen this will heed my advise, not to succumb to temptation and engage any "expert" help and get your money con. If you need help, a local forum would be a better choice than talking to sweet-talkers who are not what they claimed to be... Bsc, prof... My foot.

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LivePerson harassment

Robin Bluedragon harassed me on LivePerson.com. He sent me messages that were rude and mean spirited. I was so disturbed by it that I ended up cancelling my account there, and I don't even know him! He's a supposed "psychic" on that website but he goes out of his way to insult clients. He's a fraud and he should be barred from giving "psychic readings" to the public and stealing their money. Apparently I'm not the first to report his behavior, either. He needs to leave.

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Mel676
Regina, CA
May 08, 2011 2:34 pm EDT

Busteedd! I find it funny when people automatically assume a psychic is not real because they dont tell you what you want to hear, iam sorry but whats the point of going to one, if your just expecting them to lie to and tell you what you want to hear? Not only that just because a prediction doesnt come to pass doesnt mean they are fake either, the future is not set in stone, you have your own free will to make decisions that can change the future, as so do the people you inquire about. I even knew that, and iam not a psychic. Also every psychic has there own abilities, asking for you dob or name doesnt mean anything about being fake. Seeing a psychic is an interaction period. Do you go to a doctor and when he asks whats wrong with you say, cant you tell me, your the doctor. No you wouldnt. Asking for little info like your first name or dob gives em a chance to connect with you. People need to look up what a psychic actually before going to one, instead of reporting someone as a fraud who has real talents.Give your head a shake.

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Flying High
, US
Mar 30, 2010 2:33 pm EDT

I find it most intersting that LP is the main advertiser for this page, and that these are just lies from another jealous expert. If this were a real person, which I dont think it is, and I seemed rude to you its likely because I didnt tell you what you wanted to hear. I would have no way to contact you, or harrass you, by the way, unless you came to me, or checked the button for me to be allowed to contact you. And after looking for your name in all my work from 3 moths either way from your post here, I dont think you were ever even a client of mine. So this is just another BS attack on someone who doesnt deserve it.

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protectyoursel
, US
Nov 17, 2009 12:27 am EST

Ela sorry to pop your bubble..but it is a known fact sooooo many experts in Liveperson share transcripts. So if you go around getting reading most ask you for your name and date of birth and the person in question. So that expert shares transcript to other experts and thats how they do their business. Its a known fact. I was hooked and I want people to know to BEWARE. They feed you fairytales and in the end you will be devastated when nothing comes true.

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Ela*
New York , US
Sep 29, 2009 11:32 am EDT

I have been to a few "psychic " readers on "Liveperson" which suprised me because they were quite accurate...One of which gave me the name of the person I inquired about...There absolutely no way this reader/person should have known this information...Another reader at Liveperson predicted the exact date and time of the birth of my grandson...What are the odds that both these just lucky guesses? I will admit there are many bad apple in the bunch, however we should not judge those who are "authentic"...

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11:48 pm EDT
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LivePerson Fake, repetitive results

I used this service several times and all results were similar. They scam you by either typing really slow, going off topic to discuss your character to waste time or offer you spells to clear blockages. I wrote the company but did not offer a refund for poor services.

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anonymous30
, US
Oct 12, 2013 2:58 pm EDT

Do not be fooled by this Mankoff character, what he does is illegal for he is licensed to practice only in New York and yet he sits on line conning clients from all over the world, other states in USA also. Is he licensed to practice in other states? NO! He also goes beyond the scope of his license and does counselling which only LCSWs should do!

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A Name Goes Right Here
, US
Sep 19, 2010 1:06 pm EDT

If you ever pay a "psychic" for their services, especially a random one online, then you completely and utterly DESERVE to lose your money for being so monumentally stupid. I hope every last one of you winds up being culled from the herd before you have a chance to reproduce.

Idiots.

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Milton Mankoff
New York, US
Sep 17, 2010 7:37 am EDT

I have been a counselor on liveperson.com since April 2010. My sense is that all counselors are conscientious and truly caring as well. This doesn't mean that I agree with the approaches taken by many. I am generally more to the point and use cognitive-behavioral methods rather than psycho-analytically informed approaches. I focus on the present more than most perhaps.

I should also say that LP takes about half of the earnings as their share, so the counselors are not receiving as much money as the per minute rate suggests. In addition, many would-be clients stay on long enough to get the advice they wish and then quit before hiring the counselors, so it is often the consumers that are "taking advantage" on a site that is not meant to be free.

The advantage of online counseling over face-to-face is that it offers anonymity for the client and I've had many clients who problems are of a nature that they would be very reluctant to discuss them in person. (The counselor is not anonymous and all their credentials are made visible and third-part verified). Another advantage of online is that clients get to the point quickly, unlike what is found in long-term therapy sessions where many times the client has a scheduled meeting and nothing much to say. One can see LP counselors on a regular basis, but most have one extended session to address a crisis,

LP is also less expensive than face-to-face therapy if one has no insurance, which includes large numbers of people, especially if you consider most therapists charge at LP around $2 per minute and sometimes less, I charge $1.50.

A number of comments on this site seem directed at being ripped off by LP's so-called psychics. These "experts" have no licenses (there are none for this specialty) or credibility apart from their own claims and that of their customers., In the view of scientists who have tried to prove the existence of psychic powers, that gift has not ever been verified under controlled conditions. What the counselors do is quite different. We don't clam to predict the future or evaluate clients on the basis of
reading cards or birth information. Please don't confuse one group with another. Be discerning consumers.

Milton Mankoff
okapi788@gmail.com

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liveperson
Naperville, US
Apr 22, 2010 1:13 am EDT
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I don't believe there are several psychiatrists on liveperson. There are many counselors however, with varying degrees of experience and education...Their credentials are checked out and verified at the time they create a profile. I have found many of these professional counselors are truly caring. They reduce their rates when needed and even offer free support through follow up emails.
I don't know anything about the self proclaimed psychics on the site. It is not a practice i would want to submit to.

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scottB1345
Salt Lake City, US
Mar 30, 2010 2:28 pm EDT

I have consulted numerous psychiatrists on there seeking advice. All they want is money. They tell you to go talk with them in a live chat where you are paying buy the minute. I did it once and an hour later I had a bill of 150 dollars and no better advice than I could've gotten from talking to a person on the street. Every time I email them for advice I give them a full detailed explanation of what is on my mind so that they can give me good feedback. They charge me 20 dollars to read four lines they type saying something that provides no in depth analysis. The last line is always the same thing: "I would really like to chat live with you to get a better idea about what is on your mind and evaluate things more accurately." Beware, go look on their profile and you'll see something along the lines of 1.99/minute and realize that you will be spending about 200 dollars in less than an hour talking with them live. It's a giant scam. Save your money and go see a real therapist that is covered by your health insurance.

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SSchaum
San Francisco, US
Mar 24, 2010 1:55 pm EDT
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Mar. 24, 2010

I'm not sure if this is the same Live Person that Bank of America uses, but I just wasted a 1/2 hour on a Live Online chat with someone using an IP address (in the network range NetRange: 208.89.12.0 - 208.89.15.255) that's registered to LivePerson, with servers named ASIA1.AKAM.NET. It looks like a Livepersons Network Operations Center in New York, though the person told me the location was in California. I know that banks outsource services but this "chat" was handled incompetently on LivePerson's end. If B of A really uses Liveperson, it's surprising -- it makes one wonder about the security of the servers and begs the question whether there is compliance to security and privacy laws, especially in the financial sector.

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EclecticSpiritWoman
, US
Nov 12, 2009 12:48 pm EST

Im sorry to hear about all of your bad experiences on liveperson. I was hesitant when I joined as a psychic (I read tarot cards, not your mind). I don't want to be associated with frauds and fakes. Most of the psychics on there make no sense to even me and I am outraged at what some of them charge. I am always sure the read quickly as I know your money is on the clock. I even find out your questions first, lay out the cards and have your answer ready before you hire me. I do not offer a lot of fluff or buzzwords, i cut straight to the point even if it startles you. This also may be why I am not as successful as other readers who promise the world at 7.99 a minute. I've only made about $60 in two years on the site, what I charge per hour to read for a party.
Please remember that not everyone offering spiritual help is selling snake oil. Also, that there are a lot of unstable people who need the lies and fluff, its up to you to decide who and what works for you. Here is my email if anyone ever wants a tarot reading and not through liveperson. Lady Angela Renee at G mail dot com.

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Anonymous
West Roxbury, US
Jun 07, 2009 8:54 pm EDT

Keep pushing the issue, keeping emailing or calling, they will refund you!

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LivePerson moonie kwe

As client, I tried to connect to Expert Moonie Kwe for her services as Moonie Kwe appeared as 'online' for business. Moonie Kwe did not answer the call on time and was logged out an hour by the Liveperson server. On 3 separate occasions, Moonie Kwe accused me for logging her out. She blamed me for not hanging up and calling her back, causing her to lose her working time. Completely unreasonable to appear as online, did not answer the call and then blamed the client for it. Liveperson established the log-out system for a reason. She has turned it around to abuse her clients.

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LivePerson Awful company

I'm filing this complaint to report Kasamba/LivePerson, an expert psychic service with so called gifted intuitive psychics. None of their experts in any area are screened upon joining this network. I was having quite a good experience for a while i.e being told what I wanted to hear by psychics who were just leading me on and none of their predictions came true.

One psychic totally lied to me but made a very good hit when predicting something. I thought she was so good. Wrong. The situation went went totally reversed, turned out she made one good guess and that she was in fact just guessing, you know? Then I came and talked to her again and told her that the situation took a turn for the unexpected within 3 days after talking to her. It surprised me so badly. She then blocked me and wouldn't reply to my messages. She realized she got busted and just ran. And I'm not even harassing her. I should be angrily telling her how she scammed me.

Well, I'm taking action now. Guess what the customer service did when I asked for a refund from this unethical expert who disappeared when she got busted guessing. The customer service sent me an automated reply saying I can't get a refund and that they're sincerely sorry. Yeah, right. Their expert downright scammed me. She's just one of so many experts on LivePerson who take advantage of people's misfortunes. I had unsatisfactory readings with 2 other psychics and I asked for a refund within 72 hours. I didn't get a refund. LivePerson never gives a refund! No matter when you request it and why you request it. Believe me.

Their mission is to get people's money. That's all. They have got to stop now. We need to stop this ruthless company.

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Bertha Lynn
Boise, US
Jun 09, 2013 2:38 pm EDT
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By going to psychics, I learned 2 important things:
1. Psychic abilities do exist.
2. Psychics provide an (ultimately) useless service.

There is no contradiction above. People usually go to psychics to gain certainty about the future. YOU CAN NOT RELY ON PSYCHICS FOR CERTAINTY. Even the best can and do make mistakes. Some may pick up elements of truth but get other things wrong. If you consult one psychic, you can’t be absolutely sure you got one that truly connected with you. If you consult multiple psychics, you can’t be sure which one was right. Unless of course a prediction comes true and then how can you be sure it wasn’t just an educated guess? You must remember that psychics get consulted by hundreds to thousands of people in the same situation. Most circumstances just aren’t that unique. Also what if other details in the reading are wrong? Not much of a confidence boost, huh?

To make matters worse, genuine psychics can tell lies. They may fear getting a bad rating if they tell you a harsh truth. Or they might pick up something about you that they don’t approve of and lie to you out of malice.

If you are in a desperate emotional state, it’s better to find a good therapist. If you do get a reading and are told what you want to hear, that will bring relief and joy, but it won’t last if real life events don’t confirm the psychic’s words. Sooner or later, another psychic is going to tell you exactly what you don’t want to hear and then you may find yourself hurting again and looking for another psychic to tell you positive thing - and so will start a vicious cycle that may leave your pockets empty and your heart as raw as ever. Be careful!

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cautious13
, AU
Oct 27, 2010 11:34 am EDT

Hey A Name Goes Right Here,

If you despise everyone on here who has made a post about psychics then why would you go to the trouble of searching this and commenting on people's posts? This is the 3rd post I've seen you comment on and I'm sure I'll find more if I keep reading complaints. Seems like a lot of effort to go to just to insult people.

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A Name Goes Right Here
, US
Sep 19, 2010 1:05 pm EDT

If you ever pay a "psychic" for their services, especially a random one online, then you completely and utterly DESERVE to lose your money for being so monumentally stupid. I hope every last one of you winds up being culled from the herd before you have a chance to reproduce.

Idiots.

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Honda900fz
formetoknowandunoto, AU
Jul 01, 2010 3:16 pm EDT
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aaaaaahahaha THIS SITES [censor] I COMPLAINED ABOUT A SITE AND THEY COME HERE AND HAD IT REMOVED THEY NEVER ASKED ME BEFORE THEY DID IT JUST REMOVED IT MAYBE THEY THREATENED THE BOARD WITH LEGAL ACTION?

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jmh12
, US
Dec 25, 2009 8:28 pm EST

Anyone who pays for a "psychic" reading has in my opinion no right to complain. Psychics are all fake! There is no such thing as reading the future or past. Take it from me, I know!@

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be_safer
Indianapolis, US
Jun 09, 2009 1:14 am EDT

LivePerson will protect anyone who makes them money. Experts are subcontractors, which effectively removes any liability from LivePerson. Although they advertise that they have "professional" experts available, they neither verify nor screen experts - verification is OPTIONAL. LivePerson is notorious for turning a blind eye to shady and unscrupulous behavior as long as they continue to receive their commission - they take a very hefty portion of expert earnings (close to 50%).
The ONLY offence great enough for LivePerson to take any action against is taking clients/business of the LivePerson platform (they'd be losing revenue - see a theme yet?). It doesn't matter if the expert has misrepresented themselves, promising to return your lost love for $500, or has changed both name and gender overnight. As long as the expert is bringing in revenue, they're fine, and LivePerson is just laughing all the way to the bank.

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spharoe
Saint Clair Shores, US
Feb 03, 2009 4:22 pm EST

I apologize ahead for seeming at all catty. Anyone with half a brain must know that when giving money to a 'psychic' it's going to be a crap-shoot. I do feel that there are people out there who have tuned into an honest gift, I do. However, to assume that every psychic is legitimate, would just be naive. I don't see how Liveperson would be liable for this. We have to use our own best judgement when selecting these people. I lost some money myself on Liveperson the very same way. Then I also found one or two who were pretty amazing...

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LivePerson terrible experience

I have had many readings over the last year on this site and alot of the experts are just not gifted at all and give generic advice. Master Z and David James give generic advice, and don't seem psychic to me. Spiritual Diagnosis was also very average, but at least charged less. Nothing ever came to pass. Fruno uses transcripts. The only psychics worth anything are Katharine and Readings With Lee, who have both been able to help me and seem to be genuine. Lee has helped me a lot over a long period of time, and has usually been very accurate.

I think this site is only good for online counseling and there seems to be no experience or qualifications required in any other areas. My advice, is be very careful or stay away.

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Bertha Lynn
Boise, US
Jun 29, 2013 4:20 pm EDT
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Back with my update ... David James' prediction for me did NOT come true. Not surprised since the description he gave me for the guy I was supposed to meet was a laundry list he seems to use again and again. "About my age, taller than me, dark hair, fair skin, stable job." When I looked over DJ's Liveperson reviews, I spotted this very same description in another customer's comment. Seriously. *eye roll* But what to expect from an internet "psychic?" Waste of money and time. If only he had at least made me feel good, but his "blunt and direct" [insert second eyeroll] attitude caused him to fail at that as well.

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Bertha Lynn
Boise, US
May 31, 2013 11:14 pm EDT
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I tried David James twice on Lifereader. He is described as "blunt and direct." Rude and paranoid would probably be more accurate. Lifereader says all chat readings come with three free minutes, but he basically told me that I'm "not going to get free information" and made me wait until the timer started. This was the second reading I had done with him; the first time around, we had talked for much longer than three minutes, so he had no reason to think I was trying to cheat him. I don't know why I went on with the reading; I should have just ended the chat right then and there for his unprofessional attitude. As to psychic talent ... I don't know yet. He predicted I would meet a great guy before the end of spring. It hasn't happened yet, but I still have a month to go. If I remember to, I will post an update.

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kellykake
Bellflower, US
Nov 11, 2010 11:16 pm EST

Master Z and readings by Lee are BOTH not real. I have used them both over the years. NEVER came true. Believe me I wanted them to come true. David James however did make predictions for me on a big scale. SO far his predictions have come true.

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A Name Goes Right Here
, US
Sep 19, 2010 1:04 pm EDT

If you ever pay a "psychic" for their services, especially a random one online, then you completely and utterly DESERVE to lose your money for being so monumentally stupid. I hope every last one of you winds up being culled from the herd before you have a chance to reproduce.

Idiots.

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Informer for you
, IQ
Jul 21, 2009 9:42 am EDT

I went to liveperson and received readings. Let me tell you that one of the readers let the cat out the bag. She asked me why I received so many reading at the site in less than 90 days? If these people can see how many reading you have had I am sure they can read previous transcripts and see what was said to you, to use as a guideline. How did she know this? Can they see
your information prior to taking the reading?
Something to think about!

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TheTruth
,
Feb 08, 2009 10:21 am EST

Hey there. Master Z is the top psyhcic and the biggest phony of them all! The coot charges like 18 a minute?!Got a reading by him and he was full of s***. These people are probably milli0naires off of innocent and confused ppl, and should be incarcerated!

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