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Life cleanse / life cleanse scam

1 Portland, OR, United States Review updated:

I signed up for the nature's best acai berry and also the life cleanse, when checking my online bank statement, it said I had -10.29. Fwm laboratories with the product life cleanse took out $40 unauthorized. When I called they said I signed up for a subscription, when I definitely do not remember reading it. Of course they put it in the fine print. It wouldn't be that big of a deal to me if I had more money, but because of this scam I don't even have a dollar in my checking account. And I haven't even received the second shipment. I really wish I would have checked up on scams before I did it.

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  • La
      14th of Jan, 2009
    0 Votes
    Life cleanse - Never received shipment
    Life Cleanse Antioxidant
    New Jersey
    United States

    On Dec. 17, I ordered the free trial life-cleanse productplus 3.95 shipping. To date I have not received the product but my credit card was charged. I have called and Karen said it would be put on the highest priority, and still nothing. I call the 866-949-0138 number and am on hold for 10 minutes and am either disconnected or no one picks up.

    This is truly a disappointment as I was hoping to benefit from this product and instead have gained a hardship.

  • Ti
      16th of Feb, 2009
    0 Votes
    Life cleanse - No Product, No Refund
    FWM Laboratories
    3007 Greene Street
    Hollywood
    Florida
    United States
    Phone: 1-866-949-0138
    total-cleanse.com

    I purchased both Acai Berry Detox LP and Life Cleanse on January 5, 2009 then when recieving the Acai Berry Detox LP on January 12th, had to cancel future shipments due to health reasons and was going to give them to someone else that might want to try them. When I made the call to the 1-800 # on January 25th, still not recieving the Life Cleanse, I of course recorded it. The woman gave me cancelation confirmation numbers and informed me a notice would be sent to the processing department to send out the Life Cleanse and why it wasn't as of yet. A week passed, no product. I called again (recorded) and got the same answer as before. Now February 16th, still nothing. No e-mail follow up as to what is going on, nothing. Nor a refund check.
    Okay so 'suckers' aren't just a slang for 'lollipops', I just need to look in the mirror to see one.
    I don't understand why people are the way they are, devious, liers, sneaks, thieves, con artists, users, (the list goes on as you know) but that's only because I'm not that way. Nor could I ever try to be that way. Just another reason why I can't trust people and want nothing to to do with them. I've always thought "I" was messed up but honestly I know now that "they" are.

  • Di
      19th of Feb, 2009
    0 Votes

    I have experienced the same problem. I ordered life cleanse on Jan 3. and I still have not received the product and my credit card was charged as well. I called and was told that my order was cancelled and that I will still receive the product and that I will not be charged. I still don't have the product and I was billed anyway. They tell me that the refund department will contact me and they have not. It is unfortunate that this has happened, I was looking forward to the benefits of this product too.

  • Ba
      24th of Feb, 2009
    0 Votes
    Life cleanse - unclear on cancellation policy
    FWM Laboratories
    430 S.W. Greenwood Ave.
    Grants Pass
    Oregon
    United States
    Phone: 541-295-9175

    I ordered the 30 day trial and checked all documents in the envelope when it arrived to see what the cancellation policy would be. No where was this documented. I called the 866 number and was advised that my order was cancelled but I would have to pay for the bottle that has been shipped to my home. I said nope and the rep advised me that I agreed to the terms. I asked where are the terms and he said on their website. I am disputing the charge as I type and have been on hold for 35 minutes waiting for a supervisor.

  • Ro
      26th of Feb, 2009
    0 Votes

    We never signed up. Somehow we started getting stuff in the mail we never heard of - Pink Patch and Life Cleanse. The same day the PinkPatch came, there was a letter from our Visa Card company warning us of possible fradulant activity.

    Called the credit card company (not using the number on the letter just in case that was also a fraud). There were two Cologenix charges for $1.95 & $2.00 and one from ThePinkPatch.NY for $2.95. It's scary that they had both our correct address and credit card #.

    Fortunately, we had just gotten a new Schwab card that rebates 2% and were ready to cancel the older Visa card. Atta Boy Schwab Bank!

    I'm guessing that the Pink Patch and Cologenix scams are about to come crashing down because the credit card companies are getting sick of all the refund requests.

    RonP

  • Ro
      26th of Feb, 2009
    0 Votes

    The above is also a very good reason to use a Credit Card vs a Debit Card when dealing making most purchases. The Credit Cards will reverse charges and you are, at most, liable for only $50 in fradulent charges. With Debit cards, they can totally empty your account and you might never get it back.

  • Ju
      10th of Mar, 2009
    +1 Votes

    IT'S A SCAM!!! DOESN'T WORK. Ruthless tactics by the company.

  • Bi
      28th of Jun, 2009
    0 Votes

    unathorized draft for 87.13 for a product sent without my authorization.

  • Fe
      12th of Aug, 2009
    +1 Votes

    This is a total scam. I think they should shut down. We are changing our credit card. We are informing VISA and taking this further. I am also contacting Oprah and the other news shows that were promoting this.

  • Er
      13th of Aug, 2009
    +1 Votes

    This has just recently happened to myself. I had two debits from them of the same amount and then a $40.00 debit! I now only have ten dollors in my account bc of this, and this was the money that was supposed to be used for moving next week. when I called the company, it put me on hold to talk to a representitive and then after ten minutes of waiting it hung up. I called multiple time after just thinking that perhaps it was a mistake of my own, but after three minutes I was hung up on and so on. I am transfering all my fund from my account and calling my bank/ credit company. also, will be contacting my mother; who by the way, doesnt take too kindly to this kind of stuff. so much for having my first credit card. total scam! I advise everyone do not buy * nature's best acai berry and life cleanse*

  • Ri
      17th of Aug, 2009
    +1 Votes

    Life cleanse has robbed me of the little bit of money I had in the bank. the 800number is a joke, when I call they simply hang up the phone. I canceled my order on day thirteen, on day fifteen they withdrew 78.53 from my account leaving me totally broke and even worse in debt to the bank. do not deal with crooks!!! now I am broke, angry and most of all in fear thinking... what will they try next

  • Pg
      20th of Aug, 2009
    0 Votes

    Mad as he!!, 6 weeks ago I was charge 78.50 to my credit card, didnot authorize. now for 4 week I have called, called no hepl, I would not have none this if I had not check my card very good, after I called any finly got to speak to someone the product arride, 10 days later sent it back with all the info I was told to put on return lable. now 4 weeks later no money. now the dum #!!! wont me to sent then a receipt, from the post office where I sent it back, then they well send money. well I think that I will just have to call abc>news and tell my little story for all of us. then mybe these idiots will get the message. what do you thank. they can't continue to rip good people off. let me her from you. pi$ed off woman from fl>

  • Ch
      21st of Aug, 2009
    0 Votes

    Bonjour tout le monde qui s'est fait avoir comme moi!

    J'ai commandé les échantillons d'acai berry et de life cleanse, et environ 2 semaines + tard, jai été facturée deux montants de 132$ et quelques sous sur m carte visa. je ne comprenais pas ce qui arrivais, car je n'avais pourtant rien commander d'autres...
    J'ai donc canceller ma carte visa, et après maintes tentatives pour trouver un numéro de téléphone pour rejoindre la compagnie, j'ai enfin réussi.

    Si cela vous arrive je vous conseille de:
    1) canceller votre carte de crédit, et ne pas en activer une autre sur la même compagnie, car il peuvent retrouver la trace si vous n'avez pas annuler à temps votre commande et vous rechargé. votre compagnie de crédit vous enverra des lettres de contestation à remplir.

    2) envoyer un email au "support@viv3.com" ils vous reverront un email automatique qui vous donnera le numéro de téléphone à rejoindre pour annuler votre commande. faire le imprimer, garder le comme preuve.

    3) si vous être au canada, le numéro sans frais est le 1-888-325-8623 (ils parlent francais)
    Attention! je ne sais pas où le centre d'appel est situé, mais il y a 4 heures de différence avec le qc, lorsqu'on vous renvoie le mail, regarder lheure qui est écrit dans le haut et vous pourrez ainsi faire la calcul avec votre propre heure, car vous devez appeller entre 9h et 18h, à leur heure.

    4) retourner tous vos produits... si vous les avez recu!

    5) conserver tous les documents que vous pouvez en papier pour avoir des preuves des démarches que vous avez faites pour avoir votre argent et annulé votre commande. cela pourra vous servir si jamais ils continu à vous facturé même après une annulation.

    Pour ma part, le monsieur m'a dit qu'il m'enverrait un email comme de koi j'avais bien cancellé ma commande dans les prochains jours, et qu'il serait également en mesure de me dire si j'aurais un remboursement. je n'ai toujours pas reçu de produits... ce que je lui ai mentionné, il m'a dit qu'il écrivais un rapport.

    Bonne chance à tous!

    Hi,
    I order echantillon acai berry and life cleanse and 2 weeks later, I was charged twice 132$ on my credit card. I was very surprised, and I wasn't understand what was going on... I wans't ordered any other products. if something like that has hapenned to you, my warnings are:
    1) first, cancell your credit card and don't active any other credit card if you don't have cancell your order yet.

    2) send email to "support@viv3.com" it's the mail of the compagny. the will send you a email you will give you the phone number that you need to call to cancell your order.in canada, the number is: 1-888-325-8623
    You have to call between 9h-18h. chek on the email they send you to adjust the hour as your's, it can have a difference, you have to call between their hours.

    3) send back all the products they charged you if you receive them.

    4) keep every documents you can have for your tentative to cancell your order and the every procedure you have done to join them. it can be helpful if they charge you again, even if you cancell your order... we never know...

    For my part, I cancell my order recently and I obviously cancell my credit card as soon as I saw the fraud on my credit card! I don't know yet if i'm gonna have my money back, but I hope so!
    Good luck everybody!

  • Vi
      27th of Aug, 2009
    0 Votes
    Life Cleanse - taking money out my account
    vitality clean
    19 brent place collydean ky76ta
    Glenrothes
    Scotland, Fife
    United Kingdom
    Phone: 07722444965

    I recently purchased a trial run of your life cleanse product and then today i go online banking and realise your company has taking a much bigger sum of money from my credit card which i most certainly did not authorise. I am very very anger with this as it has put me over my credit card limit so not only has your company taking money of me it has also put me in a position where i will be charge via my credit card company. Therefor i wish for a full refund and do not want to receive any more products from your company and also do not take any more money from my card. I would really appreciate it if you could cancel any products or account that you have set up in my name. I really do wish for refund to be done a.s.a.p as this sistuation is not great for me and your company should never have taking my money from me this is a scam. Do the right thing and change your website to your giving your products bad names

    very anger
    violet connor

  • Mi
      27th of Aug, 2009
    0 Votes

    I am trying to return the bottloe of tablets to an address in australia and also get a phone number but all i get is a message to call back. I have no order number either. Can anyone help me Thanks Michelle

  • Wm
      31st of Aug, 2009
    0 Votes

    I ordered the trial bottle of both Life Cleanse and Acai Berry Detox. I read that I would have 15 days to decide if I like the items. After using them for 10 days, I decided they were not helping and called and canceled the subscriptions. A week latter I noticed two charges for $88 against my Visa card on my bank statement. I called the number that came with the product and explained that I had canceled in 10 days. I was informed that the 15 days began the day I ordered the product - not the day I received it (which would only have given me 4 days trial.) I was told that when I clicked on "agree" I had agreed to these terms, which was not my understanding as I read the agreement. If they are only giving you 15 days from the day you place the order, then they need to make sure you receive the products in a timely manner. Four days was not enough time to know if it was helping or not - which it deffinately did not. I would not recommend these products to anyone.

  • Ma
      7th of Sep, 2009
    0 Votes

    I agree I did not sign up for anything and was slugged with 2 x charges of Au $ 141 on my credit card - Not at all happy

  • Ap
      12th of Sep, 2009
    0 Votes

    i tried to cancel my order from the email but it said it was no longer valid i also tried the phone number and it said it was no longer in service i sent them a letter cancelling the order hopefully that will work :(

  • Ja
      13th of Sep, 2009
    0 Votes

    They are a very ruthless company! I put a order in on 8/21 they did not send it to me until 9/2 by then they charged be the full price for the bottle because I went over my 14 trial period. They waited after my 14 days to send me the bottle. This is complete FRAUD! After reading the complaints above, I have cancelled my credit card.

  • Av
      22nd of Sep, 2009
    0 Votes

    On august 11, I ordered a free trial of two products through an advertisement I saw. the first was life cleanse and the second was acai berry detox. I started receiving several calls from a number I didn't recognize.in bed sick and extremely annoyed, I picked up to be greeted by a fast talking boy who said his job is to verify the order. as he went through he said he would also be sending me a free trip. I didn't think too much about it, just tried to end the call. a few minutes after I hung up another person called with the same speech and promises. I explained that I had just talked to someone and she said that their computer system had gone down and that she had to re-verify the order. I again went through the fast-talking call with confusing terms of agreement (which I did not realize were terms until I started looking back).

    About two weeks later I got another call checking in with me to see how I liked the order. I told the person that I had not received anything.

    It is now a little over a month later and I have received three bottles of acai berry, four bottles of life cleanse and two bottles of colon cleanse (which a scrutinization of the bottles show is the same thing as the the life cleanse). I tried to call the number provided for customer service and waited on hold for 20 minutes. I canceled my debit card and reported the fraud to my bank. the fraud specialist gave me three numbers that I would like to share with you.
    Oberry: 866.885.0150
    Naturedetox: 866.988.5395
    Wellnesslab: 866.967.4917
    The names are from charges on my account, which have run the gamut from $3.95 (for shipping) to $39.95, $49.95, and $79.95. all in all I have been charged over $300.

    I called the number for oberry and got a hold of a representative named jay. I explained that I did not like the product, that I had not intended to ever purchase this much of any product and wanted to return all of the bottles. he explained that there was only a 30 day money back guarantee and that I would only be able to return 2 bottles of the life cleanse and 2 bottles of the acai berry detox.

    You will have to talk to a customer service representative to get an rma number for the bottles you want to return. once you have this, you need to ship each bottle separately addressed as follows:
    Rma #: x-xxxxxxx-xxxxxxxx
    Attention: shipping manager
    3007 greene st.
    Hollywood, fl 33020-1037

    Make sure to ask how much you will be refunded. it should take 5 to 7 business days, but the bank warned me that it can take up to 30. I guess I will have to see about that.

    Do not order this product unless you are planning to cancel immediately! not worth your time, energy, or money!

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