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Life Alert

Posted: Aug 9, 2015 by    

I can't cancel the contract, because the rep kept silence

Complaint Rating:  100 % with 3 votes
100% 3
5
Contact information:
www.lifealert.com
United States
I signed the contract with the company www.lifealert.com, while my mother was in hospital, but my father was alone at home. But recently, they both moved to home for elderly people. I called to the company and asked to cancel contract, but the rep told that they needed to speak with me in person. I tried to contact the rep again, but he hasn’t reply to my phone calls. Strange situation and the behaviour of the rep.
Complaint comments Comments (1)    Updated: Complaint country United States Complaint category Business & Finances

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A  20th of Oct, 2017 by    0 Votes
To cancel the service, they require you to speak to their 'Customer Retention Department'. Based on my repeated calls, I believe it is a department of one and that person never answers the phone. I've called 10 times over two weeks and am bounced around always ending up with Edwin Garcia. I think he only exists in voicemail because that's all I ever get. Needless to say the voice mails are never returned. Extremely frustrated and actually considering canceling my checking account so they can't keep taking money from me.

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Life Alert Logo Life Alert
Customer Care Service
16027 Ventura Blvd #400
Encino
California
United States - 91436-2747
+1 800 920 3410
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