lebara uk / Auto Top Up not able to switch off

belfast, United Kingdom

I tried switching off my auto topup facility as I got fed up of them. to my surprise when I try online it always give me error. So I contacted their chat customer care and they asked me to use internet explorer in place of chrome. I used internet explorer and it still not worked. i tried all possible option i have like chrome, ie, safari, etc none work then they said they will escalate this to their IT department. its been more than month and yet it has not been sorted. in between this month i contacted their customer care for almost 5-6 time and every time they says its been escalated to IT and will update me in 2 days that two become almost 2 month and no resolution. not sure what to do now..

Jun 5, 2015

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