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Laptops Direct / BuyitDirect / Faulty goods

1 Huddersfield, England, West Yorkshire, United Kingdom

Avoid Laptops Direct
I have just purchased a lenovo laptop from this company and after 5days use the screen cracked as i opened it up to use, so i took it back to the shop, the customer service person assumed straight away that i have either "dropped it, kicked it or mistreated the product, " all of which are untrue! to which there responce was! what do you want us to do, its your problem, you sort it, it was ok when you bought, both from a customer service lady and a manager? This is totally unacceptable as this problem has happened to other customers and the company is still selling this type of laptop? Laptops Direct have a policy thats states on rare occasions when products are faulty they will replace or repair the goods with no hassle, not with the attitude of some staff.
So just be aware, in the short term Laptops Direct maybe cheaper but long term they dont care once they have your cash, my laptop is 1 week old and i am faced with a hefty repair bill, Thanks Laptops Direct.

another unhappy customer.

Mm

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