Menu
KLM Royal Dutch Airlines
KLM Royal Dutch Airlines Customer Service Phone, Email, Contacts

KLM Royal Dutch Airlines
reviews & complaints

www.klm.com
www.klm.com

Learn how the rating is calculated

2.0 150 Reviews

KLM Royal Dutch Airlines Complaints Summary

36 Resolved
114 Unresolved
Our verdict: When using services from KLM Royal Dutch Airlines with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for KLM Royal Dutch Airlines has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of KLM Royal Dutch Airlines. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

KLM Royal Dutch Airlines reviews & complaints 150

Sort by:

Newest KLM Royal Dutch Airlines reviews & complaints

ComplaintsBoard
D
7:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KLM Royal Dutch Airlines overweight baggage fee

I called KLM asking for details about the baggage allowance for my flight, KL878 from Taipei to Amsterdam, and the representative told me that an extra piece of luggage could be brought for $50. When arriving at the airport, I was told that the baggage allowance is only 20kg and that each additional kg costs 30 euro! That makes for a total of 800 us dollars! This is absurd! I would have planned accordingly if I had known about the weight limit and the cost of additional baggage! What can I do?

Read full review of KLM Royal Dutch Airlines
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
6:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KLM Royal Dutch Airlines lost item in the luggage

On Wednesday, April 15 at 3:00pm (Rome time) Me and my wife checked in at KLM counter in Rome Airport (Fiumicino) for flight KL1604 (FCO-AMS) and KL809 (AMS-CGK). On Thursday, April 16 at 5:15 pm (WIB) we finally arrived at CGK – Jakarta (Soekarno-Hatta Airport). Felt very exhausted after long hours flight, we have waited for all our luggage only to find out that they did not show up. Felt desperately and anxious we reported our problem to the airport staff. Then we found out that our luggage data were input wrongly by KLM staff in Rome Airport’s check in counter. The names was stated Baldini, the gentlemen who we assume checked in before us and our flight was stated KL 1604& KL 753 and was sent to country/ state of UIO which it suppose to be KL 1604& KL 809 to CGK.

That night end up really exhausted physically and mentally for us. As KLM customer, we are very disappointed with the experience we have to endure. On Sunday, our luggage was sent back to us by KL809 :17.15 but we have to wait until 00.30am on Tuesday to receive our luggage. What really disappointed us, our luggage arrived in such bad condition. The zipper were opened and we lost Handphone HTC Touch Pro and Swatch Watch (total lost value of Rp.12.000.000, -).

Our complaint was responded by KLM Jakarta on May 5, 2009 ( 20 days after our complain was submitted), very slow respond for a lost of material case. Can we imagine if this is about an injury case. The respond from KLM Jakarta were disappointed us deeply. They refuse to compensate for our lost and only about to send a sorry email.. Is this a kind of responsibility from European Airline? Big name in Europe does not guarantee we were being treated with fairness as a customer.

Such error should not be happening especially for KLM, a well known international airline company. After this incident we not recommend to use KLM service ever again. KLM carelessness has caused desperation and anxiety for us. Nobody should never have bad experience that we have.

Read full review of KLM Royal Dutch Airlines
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
4:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KLM Royal Dutch Airlines no customer care

KLM have no regard for their customers.

My son was travelling from Kuala Lumpur to Aberdeen via Amsterdam on a late night flight. We got him to the airport in good time, he checked in in good time, he was at the departure gate - in good time.

But there was a message on the TV monitor at the gate saying a KLM flight to Amsterdam had a change of gate. All a bit confusing apparantly so he spoke to a member of staff who said yes, he should go to this other gate a train ride away, which he did.

Turns out KLM have two flights going to Amsterdam at much the same time and it was the other one that had a gate change, not his, staff person wrong. My son missed his flight.

KLM could not have done less if they had tried. Total disinterest.

Best airport KLM staff would offer was to say he should turn up for tnext day's flight which was fully booked - if there was a cancellation they would let him on for 400Euros. All KLM staff then disappeared for the night.

He phoned us so we called KLM trying to work out how to get him home. Staff on the phone not interested, said their records showed he had not even checked in and just said we'd have to buy a new ticket. Very unhelpful made no suggestions, no 'how unfortunate, let's see what can we do to help, '

Because of work commitments, my son needed to get back to the UK urgently.

According to the internet there were seats on the other KLM flight for the next night. It turns out that flight is operated by Air Malaysia which is probably why KLM staff never mentioned this as a possibility.

My son had been told the KLM office opened again at 8.30am so he decided to stay at the airport to either bag a cheap cancellation seat or, as they were saying he would have to do, purchase a new ticket.

KLM office did not open at 8.30! Not open till 3pm.

Thankfully I had gone to the airport to fetch him. And fortunately the airport information desk were quite helpful and gave us number for KLM office in the city. So we went there and at first they just said tonight's flight fully booked so nothing they could do - again no hint of human compassion for a very upsetting situation.
In fact, the woman made sneering comment that Ross's original ticket was the cheapest possible, so they could not help in any way.
I explained Ross needed to get home urgently but they still didn't mention the other flight.
Only when I said there were seats on the other flight she said yes there were but he would need to buy a new ticket costing 5, ooo RM /£1000 not a penny less!

Perhaps KLM had no part in my son being sent to the wrong gate, but as a young man who could become a valued customer, he was shown no customer care whatsoever.

Meanwhile, Malaysian Airline staff did their very best to be helpful while he was at the airport - tried hard to find a routing that would get him back to the UK on time, allowed him to recharge his phone at their desk, were sympathetic and kind.

Read full review of KLM Royal Dutch Airlines and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
P
P
Peter Parsons
, PH
Nov 07, 2010 5:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

Shortly after taking off we were served drinks and a small packet of almonds. I did not see any ingredients listed, and I ate the nuts. Later I did see that almost invisible were the ingredients, which included MSG (E621) "flavor enhancer and a couple of other enhancers as well. MSG is a known "excitotoxin" and has been found to cause brain damage. I talked with two pursers who said that MSG was no problem as it was such a small quantity. He also said that KLM's science department and the food staff felt that MSG was a good additive. I was shocked and terribly disappointed. Later I also noted that the flight staff was cheerfully offering oriental noodles to the passengers. Once again, the noodles are not the problem (as were not the almonds), it is the paket that comes with the noodles--again containing MSG. I realize that the Filipinos are culturally fond of this product and it is found in nearly all Filipino restaurants. But it is still a POISON. At least you should let your passengers know what you are giving them. My sincere hope is that the food you cook and serve on your flights contains NO MSG. I cannot express to you the disappointment and surprise at my discoveries on this flight. As well as at the inept manner of response by your pursers. The subject of Aspartame in "light" beverages was brought up too. This is yet another neural toxin; I am sure that by now most people already know they are choosing this. In terms of MSG, the public awareness is not at that level yet, and I note that usually when MSG is added (as in your "delicious bites" packets) the ingredients are either printed so small they cannot be read, or nearly invisibly as in the case of the almonds. [Google excitoxins if you do not believe me. KLM, purporting to be so "green" and of the first world, should not condone the presence of MSG or other excitoxins in the food it prepares. Unless you are purposely and cynically catering to the tastes of the migrant workers who make up the majority of your passenger load. Is this your new cuisine motto: "A little bit of brain damage is good!"?] This is written to KLM but they willnot let me email it to them. Flight KL803 Amsterdam to manila on Oct. 26, 2010.

D
D
DMoreno
, CR
Aug 11, 2009 3:49 pm EDT

KLM should be sued, it seems that's their strategy, lying about schedules and being utterly impolite.

ComplaintsBoard
T
2:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KLM Royal Dutch Airlines worst customer service

I recently booked a flight with KLM to travel from Barcelona to Amsterdam. On the day of my departure my roommate fell extremely ill and I had to rush him to the hospital with an dangerously high fever. Knowing full well I had this flight to catch I departed from the hospital as soon as he was settled into a room and arrived at the airport 33 minutes before my flight. I was behind a couple in line you for about 5 to 10 minutes before I was allowed to check in. Mind you there was only one check in booth open at the time. Because there was now a little less than 30 minutes before my flight I was turned away and told the flight was filled with waitlisted individuals and there was no longer room for myself. I was then directed towards the ticket booth to discuss my options. The woman there told me that even if I was to book a new one way ticket with a different airline my return flight was also no longer valid because of my supposed late arrival for my departure. I was also told that standby on a later flight was not an option for me and then only way I could get to my destination was by paying an extra 276 euro. As I was doing all this I was on the phone with my friend who was also on the same flight and had already checked in and he was telling me how they still have yet to even board the plane and the gate wasn't anywhere near to being open. When I contacted KLM customer service via telephone I was hung up on in the middle of explaining to them my situation with my ill friend. Because of this I suggest that you beware when purchasing a ticket with this company and understand that they put their giant corporation above any customer no matter what.

Read full review of KLM Royal Dutch Airlines
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
12:20 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KLM Royal Dutch Airlines lost luggage

WE CHECKED LUGGAGE (TWO GREEN DUFFLE BAGS) IN WINDHOEK NAMIBIA ON JANUARY 21 2009. BRITISH ÅIRWAYS OPERATED BY COMAIR . FLIGHT 6274 TO JOHANNESBURG THE BAGS WERE CHECKED THROUGH TO PORTLAND OR, USA.

WE FLEW ON JANUARY 21 FROM JOBERG TO AMSTERDAM ON FLIGHT 8422 NORTHWEST AIRLINES OPERATED BY KLM ROYAL DUTCH AIRLINES KL 59

ON JANUARY 22 WE FLEW NORTHWEST AIRLINES FROM AMSTERDAM TO SEATTLE ON NW #033.

OUR BAGS WERE NOT IN SEATTLE FOR CUSTOMS CHECK AND WE FEW ON TO PORTLAND ON NORTHWEST AIRLINES #5108 OPERATED BY HORIZON AIR. REPEATED ATTEMPTS THROUGH HORIZON AND NORTHWEST HAVE NOT BEEN SUCCESSFUL IN LOCATION THE BAGS. IT IS OUR FEELING THAT WHEN THE BAGS ARRIVED IN JOHANNESBURG THERE WAS NO BARCODING TO INDICATE WHAT CARRIER WAS RESPONSIBLE FOOR THEM AND THAT THEY ARE SITTING IN JOBERG AS UNCLAIMED. THEY ARE TWO MATCHING DARK GREEN DUFFLES MARKED ON SIDE WITH "OVERSEAS ADVENTURE TRAVEL". MINE HAS FOUR YELLOW NAME TAGS WITH MY NAME AND ADDRESS (SOME WITH MY PHONE NUMBER.) MY NAME IS MARILYN MCDONALD 6533 SW 34TH AVE, PORTLAND OREGON. PHONE [protected]. MY HUSBAND BAG HAS TWO YELLOW OVERSEAS ADVENTURE TAGS ON IT WITH HIS NAME AND ADDRESS: WILFORD WEEKS (SAME ADDRESS)

THE BAGS WEIGHED UNDER 30 POUNDS EACH. SURELY THEY CANNOT BE THAT HARD TO LOCATE. WILL YOU PLEASE GIVE THE JOBERG AIRPORT A GOOD SEARCH? ALSO AMSTERDAM?
OUR TWO CLAIM CHECKS READ AS FOLLOWS:

AIR NAMIBIA
WDH 21 JAN09 SEQ12
NM WEEKS/WILFORDMR
P/W 2/23 POOL 1 CL M
PORTLAND
TO PDX FLT 5108 21JAN
VIA JNB BA 6374 21JAN

UNDER THE BARCODE ARE THE NUMBERS186324665
BOTH CLAIM CHECKS ARE THE SAME AND BOTH ARE LISTED UNDER MY HUSBANDS NAME: WILFORD WEEKS.

WE ARE CERTAINLY ANXIOUS FOR THE RETURN OF THESE BAGS AND WILL APPRECIATE EVERYTHING YOU CAN DO TO FACILITATE THEIR RECOVERY. THANK YOU.

MARILYNMCDONALD
email: [protected]@comcast.net

Read full review of KLM Royal Dutch Airlines and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
C
C
Cathy Law
, IT
Jun 30, 2011 8:04 pm EDT

I arrived late at Schi[hol airport in Amsterdam. They lost my luggage and told me if I don't get it within 24 hours I could buy up to 100 euros worth of stuff and get refunded for it. Well, I did and it's heen over a month and no one wants to help. With tecnology so advanced all they tell me to do is write a letter to KLM in Paris for my compenasation. I'm still trying to figure out where this mysterious document is that the women at Schiphol told me I could pick up in Naples to fill out. Naples won't help and the customer service number for Amsterdam is useless, they don't know about this document either - unbeleivable. KLM sucks!

S
S
Sirbuvio
, RO
Jul 11, 2011 1:44 pm EDT

Hi everybody,
My baggage was lost, recovered and delivered unexpectedly fast. Thanks KLM.
I'm flying KLM long time and I always considered it one of the best in the world. This was an additional proof.
First choice on my table, for next flight, whenever it will be.
Vio

S
S
Svetlana Glickfield
Marion, US
Jun 11, 2009 1:25 pm EDT

Did KLM ever find your luggage? We just flew to Italy and they lost our luggage and it is impossible to get someone from KLM to help us. It has almost been a month and noone has ever even called us or responded to numerous emails. I want to get compensated and cant get anywhere!

ComplaintsBoard
A
11:19 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KLM Royal Dutch Airlines inconvenience/luggage/delay/missed connections

missedconnection in Amsterdam for Moscow due to delay in first flight Brussels-Amsterdam, he took following flightthis meant he missed another flight in the evening to Magnetagorsk, as he had a press conference, a presentation and a Master class, where he was the speaker in all of these events, therefore he had to take the only available alternative flight to Cherliabinsk a city 400 km away followed by a 4hr Taxi drive in Siberian December weather & temperatures, he arrived at destination a day after leaving Brussels.
Baggage did not arrive in Moscow with him, three flights after his arrival, at this point he was already in Magnetagorsk, In Moscow they inform him that they cannot forward it because he is a foreigner and must pick up himself in Moscow, by the time he is back in Moscow he will no longer need his luggage or have time to look for it as he will be returning to Italy
The Inconvenience that has come from this is enormous, the unhelpfulness found in Amsterdam at transit desk where he didn't speak English and the gentleman representing you refused to talk to me on mobile was very disappointing, he therefore was unable to explain that he could only go onto Moscow if he was sure to reach final destination otherwise he would return home, the gentleman behind the desk just kept repeating in his face Moscow or Italy, not being able to communicate meant he had no choice but to fly to Moscow and hope for the best! I therefore require that at least in this final part of his journey back to Italy you will avoid him having to miss work to go and find his luggage in Moscow and then have to re-check it in (if he finds it).
he had to buy clothes for the three days of business meetings, he had to hold a conference without any sleep and travelling for about 30 hours and in clothes bought in 30minutes, He had to buy a new flight to Cherliabinsk, He had to pay a four hour Taxi drive. The stress and as a result the quality of the press conference, presentation and master class all to be calculated.
Customer service on phone:We have contacted Aeroflot 10 times in the last 3 days, but have not resolved, KLM customer service tells us all they can do is advise to contact Aeroflot !, surely KLM is responsable?!

Read full review of KLM Royal Dutch Airlines and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
shantanu dey
, IN
May 30, 2009 12:35 am EDT

I have had similar experience with KLM. My first flight was delayed by more than 2 hours, missed the second flight. They did not even give any hotel accommodation and instead threatened me. Finally thy put me up on a 20 hour stretch to fly a distance which normally takes 8 hours.
They refused any compensation.

KLM is the worst imaginable airlines and it is better to avoid them at all costs.

ComplaintsBoard
R
5:17 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KLM Royal Dutch Airlines refund my airport taxes

I booked a return ticket about 2 months ago which I never used. Due this I asked the KLM to refund me with the airport taxes. After numerous calls and on line forms I have filled I am still in the position of waiting for my money. I have a feeling the KLM will never refund me, as last time they said they would give it back in 2 weeks and it’s more than 3 weeks and a half now and still nothing. Most recently when I called them they said I should ask the refund department and send some more e-mails.

Read full review of KLM Royal Dutch Airlines
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
12:53 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

KLM Royal Dutch Airlines - klm refuses to pay refund

June 27 I make a booking for a return flight AMS-GENEVA, using a gift card of € 100 and paying the remaining about by credit card. I receive a confirmation of my ticket by email June 28 At Schiphol Airport I am told that payment for the ticket has not been received. I am referred to the ticket desk. There I am told that I will have to pay the ticket again...

Read full review of KLM Royal Dutch Airlines and 14 comments
ComplaintsBoard
D
12:48 pm EDT

KLM Royal Dutch Airlines stewardess

Dear KLM Authority,
For the past 15 years, I have had the opportunity to travel abroad to attend medical conventions or to have vacations. I have used the KLM Royal Dutch Airlines quite a number of times. Your airline services are satisfactory to good. I have had no reason to complain before.

Let me relate an incident which happened during our last flight abroad. Last October 9, 2008, my other medical colleagues and I left Tegel Airport, Berlin, Germany to return to the Philippines. The first leg of our journey was Berlin, Germany to Amsterdam. We were on the KLM Flight 1822 which left Tegel at 1020am. My handcarry was a knapsack which was a laptop case. It had my laptop, notebook cooler and other important computer accessories in it. This handcarry was placed in a safe position in the luggage bin. It follows that this can only be removed by the owner or upon permission of the owner. It is not removed to give way to other larger handcarried items of other passengers who are late. What happened was that my knapsack/laptop bag was removed by a KLM stewardess who wanted to place a larger piece of luggage in it's former location. She carelessly placed it in front of another handcarried bag because the luggage bin was quite full. As a result of this thoughtless action, my handcarry containing my laptop and other accessories fell. It would have fallen to the floor if it did not fall against the arm of the chair and later caught by a fellow passenger. It contained a very sensitive machine which could have been irreparably damaged. I told the stewardess to give my handcarry back to me if she could not put it in a safe place.

I tried to get the name of that stewardess but she was never visible after this incident. All I know is that she is a brunette who rarely smiles.

This complaint is being submitted inorder to avoid similar accident. Please reply at the soonest possible time.

Read full review of KLM Royal Dutch Airlines and 1 comment
Hide full review
1 comment
Add a comment
R
R
r j howard
, GB
Feb 07, 2010 7:46 am EST

why is KLMcustomer service, only open from 12 -4 pm if you can get through, & get some one to answer the phone ?, why does whoever answers say KLM CUSTOMER SERVICE - but never give their name ?
before, they would only say customer service, not mentioning you were talking to KLM
if you write the reply is a form letter no name just a scribble, they used to better, and at one time flying dutchman had a uk office run by awonderful woman called sarah pawsey (nee imms) who would acknowledge your letter, call ask you to be patien as she would deal with it .
she would run rings around the present agents and loose the managers who are supposed to be in charge of this departmant .
customer (dis) service

ComplaintsBoard
G
8:37 pm EDT

KLM Royal Dutch Airlines lost bagage

Me and my families travelled from edmonton IAP -Canada to Addis ababa IAP -Ethiopia on Jun 16, 2008 and checked 10 luggages but received only 9 luggages, we were told, they are going to track the luggage then we will contact you, after waiting for amonth and half they called us to come to check in the lost and found room we did but our luggage wasn`t there. After all this happened they gave us a pice of paper to get a claim form, when we went to the klm office and one of the lady in the office told us to go to the ticket counter, when we ask we were told go to the pre boarding lobby we will bring up there which thy didn`t, when we asked again before boarding then again told us we will bring you inside the plane which they didn`t. The last question was in Amsterdam then again no solution it was over.

Read full review of KLM Royal Dutch Airlines
Hide full review
ComplaintsBoard
L
3:38 am EDT

KLM Royal Dutch Airlines lost bagage

I wish to express my dissatisfaction with the compensation of the amount CNY2500.

I expect that you understand for what I’ve lost in the luggage and the inconvenience caused is priceless and if I were given a chance I would not want a single cent but my luggage back.

You could say sorry, compensate a certain amount of money in the doubt that I may given you an illegitimate exaggeration and/or false claim, explaining that you’ve done so called extensive tracing but it is fruitless while still hoping that I may choose your flights to restore the confidence.

Unfortunately, what I could do is claiming what I should get as a responsibility to myself and my friends and family who facing a lost of their supposed-to-have gifts and souvenirs. I hope you understand that in the case of returning home country after so many years stays at oversea, my luggage would have tons of memorable stuffs and carefully-selected gifts that money can’t buy.

I don’t even understand why my luggage will lost at the first place. What is the problem for your sides to losing not only mine but some of the others customers’ luggage as well? When the loss is in such a quantity, what have all these giant size and giant weight luggages gone? Would it possible all of the luggages just disappear in the air? I expect that a systematic tracing can help in this issue but I was given an answer that “despite extensive tracing actions in an attempt to recover your luggage, our efforts have so far proved fruitless”.

Personally, I hope you could spare a second to think of the reason you keep a receipt. You should ask yourself what is the reason of keeping receipts before your defensive mechanism assertion that it is me who unable to provide you with the receipts. In common sense, we all keep receipts for refund, exchange or record. In my case, I am definitely would not think of keeping a receipt for refund and exchange purpose since I know I am leaving the country for good. In other words, I will throw away most of my receipts unless those I want to keep for record purpose. If I’ve keep the very limited numbers of receipts left carefully but yet fail to submit together with the previous letter just because that my receipts were inside that lost luggage. Can a sensible adult like you, tell me is that my fault or your fault?

It’s not my expectation that I will lose my luggage. In other words, it is not my expectation that a well-known airline like KLM Royal Dutch Airlines could have losing its customer’s luggage and simultaneously being unreasonably difficult in tracing and providing a good feedback in regards to the loss.

What seem offensive to me is in the consent letter you wrote “If the payment is done by way of compensation for the loss, KLM Royal Dutch Airlines will have a lien on the goods and relevant documents, receipts etc”. Would this mean KLM always prefer to keep its customer’s belonging when it had lawfully compensate its customer rather than kindly inform the customer that the lost item was found? Why what your side have proposed and explaining seem so legally illegal to me?

I am sorry too that I am definitely not accepting the compensation. I believe sorry is always easy to say but that are cases that we all know sorry not cure. I again reasonably expect what a lay-man expects to receive your reply as soon as possible for this complaint letter rather than a compensation claim letter.

Thank you!

Read full review of KLM Royal Dutch Airlines and 2 comments
Hide full review
2 comments
Add a comment
H
H
HenryA
essex, GB
Mar 30, 2011 5:12 pm EDT

KLM is too bad with responding to bad baggage. I lost my baggage since the 20th of october 2010. They promised to send it to me, till date I have not received anything. I even sent them a letter for compensation with all the receipts of the items in the baggage. they came back this month quoting article 8. I am ready to sue them. My baggage did not contain only perishable items. Klm treats customers without respect.

A
A
Ariel R. Saballa
, PH
Feb 14, 2010 11:43 pm EST

I am Ariel R. Saballa, I agree to this kind of complain since i also experienced the same, my luggage was lost a month ago i am a seaman and i am about to join ship, last Jan. my flight schedule was:
10/01 kLM O896 Singapore - Amsterdam
11/01 KLM 1699 Amterdam - Madrid
11/01 KLM 3336 Madrid - Las Palmas

Upon arrival in Las Palmas i am waiting for my luggage but nothing occured and i am very dissapointed and worried since all my things are there specifically my documents which is more important for me, my company sent me back here in the Philippines due to lack of documents i presented during onboard the vessel because some documents was in my luggage.Tell me, who's to be blamed in this kind of situation? But still I am hoping that KLM airlines will help me about my lost luggage.All information regarding my lost luggage was given to KLM office at Las Palmas including the luggage number and after all im hoping for nothing. i can hardly forget this experienced my Job is at stake and so the future of my family. I look up to KLM airlines Please do something for my case if possible will you be able to send my luggage here in the Philippines.Pls. find below attached address if ever you find my luggage.
Ariel R.Saballa
B.3Lot36 Villa Fidela Subd.
Real St.E. Aldana
Las Pinas City, Philippines
Tel. no. [protected]
Mobile no. [protected]

Brdgs,
Ariel R. Saballa

ComplaintsBoard
A
2:06 am EDT

KLM Royal Dutch Airlines delayed baggage

Arriving at Norwich at 21:30 on Friday 29th August, my bag did not arrive. Reported and filled in a PIR. I overheard another member of staff saying that KLM always leave 4 or 5 bags behind on each flight into Norwich! The next flight from Amsterdam was the next morning at 09:00 and I rang at 09:30 to be told that they had my bag, and they would give it to the Courier who came at 13:00. I asked for it now but was told it would have to wait for the courier. Eventually the delayed bag arrived at my home at 18:00 hours, 20 hours late.

Speaking with the courier he told me that he usually delivered between 15 and 20 delayed bags from KLM each day. This was just to Norwich from Schipol. How many others are delayed on a regular basis.

Read full review of KLM Royal Dutch Airlines and 1 comment
Hide full review
1 comment
Add a comment
J
J
JOSELITO SAN ROMAN
, PH
Mar 24, 2010 4:02 am EDT

PLEASE LET US INFORM IF OUR BAGGAGE WHEN WILL BE DELIVERED IN OUR HOUSE ITS BEEN 3DAYS SINCE WHERE WAITING.PLEASE CONTACT US AS SOON AS POSSIBLE TO THIS NUMBER 861-7898, IT IS IMPORTANT.

ComplaintsBoard
V
9:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KLM Royal Dutch Airlines klm denied me a ticket

I bought a roundtrip ticket from Chicago to Mumbai (India) via Amsterdam for Feb 12 2008. I missed my first flight from Chicago to Amsterdam due to a snowstorm in Chicago and traffic backups. So I spoke to the manager at Chicago. He informed me that for a $200 charge, I could use the ticket to fly from Chicago to Mumbai later. I bought a one way ticket on another airline to Mumbai and returned on KLM as previously planned.

When I tried to redeem my one way ticket that I had not used from Chicago to Mumbai, KLM said that since my return ticket was already used up, the unused ticket that I thought I still had from Chicago to Mumbai was INVALID. The customer service representative on phone went on to add that "she didnt know how they let me board the return flight and I should be happy for it". Before getting on my return flight to Chicago, I had even called up the KLM office to reconfirm the ticket and they did so. If they care to check their phone records, they'll find this is true.

They will not honour my ticket that I paid for, accept that it's the fault of someone who belongs to their airline in India and still refuse to do anything about it. This is much more serious than bad service. I am outraged at the service they have provided to me and at the customer service representative I spoke to on phone, who even yelled at me.

It just makes me feel cheated that an airline so blatantly denies me what I paid for.

Read full review of KLM Royal Dutch Airlines
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
7:10 am EDT

KLM Royal Dutch Airlines delayed baggage

My mother arrived by KLM Royal Dutch Airlines on 8/8/2008 and one of her baggage was missing. It's been 6 days since we filed the complaint, which was the day she arrived, and there has been absolutely no response from KLM. We've left multiple voice messages at their number [protected] but to no avail.

Read full review of KLM Royal Dutch Airlines and 1 comment
Hide full review
1 comment
Add a comment
C
C
Caroline
,
Aug 22, 2008 8:01 am EDT

I would not be surprised with KLM on this one. They left us in Italy with out our luggage for 3 days of a 5 day trip. When I tried to call the klm handling agent all I got was an answerphone or an Italian who could not talk to me becasue he couldn't speak English and my level of Italian was not good enough to explain my enquiry easily. I think this airline is a joke. Good luck to your mother with getting her baggage.

ComplaintsBoard
A
11:02 pm EDT

KLM Royal Dutch Airlines expired food

On my flight KL 0893 from Amsterdam to Shanghai on 3rd of August I was served expired food. The breakfast was actually served on the morning of 04 August and the expiry date was 02 August. I do have the breakfast box as evidence with expiry dates and flight related details printed on it. This caused me inconvinience and is a potential lawsuit as I do have all the evidence with me. I did inform the flight incharge and the KLM check - in counter in Shanghai upon arrival in Shanghai.

I would like KLM to compensate me for this inconvinience by at least providing me five free round trip tickets to Amsterdam from Shanghai or else I would bring KLM in the court of law which could potentially lead to a much larger claim

Read full review of KLM Royal Dutch Airlines and 3 comments
Hide full review
3 comments
Add a comment
G
G
gonzaga
, AE
Feb 07, 2010 8:15 am EST

Typical Pakistani...

S
S
siyan
,
Dec 01, 2008 11:19 am EST

hahahahahahahahahaha

are you fcuking serious!?!?!?!?!?!?!?!?!

I think you should win the prize for biggest [censored].

K
K
Kweh
,
Oct 16, 2008 6:39 pm EDT

While it is somewhat odd to have a two-day old breakfast being served, was the food itself actually and/or visibly off? Perhaps the label was incorrect or faded. It really doesn't sound like much of an inconvenience; why did you not just ask for a different breakfast or point this out to a flight attendant? I fail to see how this can be made into a lawsuit, especially seeing that you were not harmed in any way.

Furthermore, FIVE free roundtrip from Amsterdam to Shanghai for a mildly off breakfast!? That's very excessive! I don't see that happening; I'm guessing that's quite an expensive trip, and I doubt that an airline will spent several thousand dollars on a single passenger who was not satisfied with his meal. I would expect something more along the lines of a written apology and/or a duty-free or drinks voucher, at most.

I'm sure you don't mean it this way, but this sounds less like a complaint and more like an attempt to get free stuff from a big airline.

ComplaintsBoard
A
8:16 am EDT

KLM Royal Dutch Airlines klm

Temba College have used KLM since 1994 for our annual youth tour to Europe. During this time they transported ±780 students on our behalf for which we paid them in full. The fact that they can fly us into London and out of Amsterdam suits us.

We bought four sectors (48 tickets) from KLM on the internet namely: See Air Ticket

Cape Town to Amsterdam 25 June 2008

Amsterdam to London 26 June 2008

London to Amsterdam 16 July 2008

Amsterdam to Cape Town 16 July 2008

In one instance - one girl from Amsterdam to Johannesburg 16 July 2008.

We read KLM’s terms and conditions carefully.

Nowhere in the terms and conditions is it stated that we have to make use of all sectors, neither does it state that the non-use of a sector constitutes a route change. Their terms and conditions further do not state that we need KLM’s permission if we want to surrender one or more sector. It merely states that the carrier (KLM Air France) will refund us if we do so. We never asked KLM or planned to ask for the refund and we made that clear in writing.

We furnished KLM with written notice that we would not be using flight KL 1000 from London to Amsterdam on 16 July.

On 15 July KLM in three separate phone calls, advised us of the following.

The flight KLM 1000 from London to Amsterdam was hopelessly overbooked and they could not accommodate all our students on that flight. See the affidavits.

That unless our group traveled from Amsterdam to London in order to fly from London to Amsterdam on (the overbooked) flight KLM 1000, they would not honour our tickets from Amsterdam onwards. It was impossible to transport 48 students from Amsterdam to Cape Town at that late stage.

They demanded almost €8000 from us in order to put us on our flights to Cape Town and Johannesburg. We needed to raise the above amount before 09h00 that particular morning. The amount per student differed between ±€67 to ±€420. The fact that this makes absolutely no sense to any normal human being was of no concern whatsoever to KLM-Air France.

The front desk staff of KLM – Air France, clearly don’t know what is stipulated in the terms and conditions and were unwilling to read it. I begged the supervisor, Mr Kuijer, to read it. He and all his staff refused. Mr Kuijer was later helpful but the majority of the staff remained extremely arrogant and unhelpful.

It left me with no other choice other than to try and raise the money. I offered my passport in order to give me time to raise the money. They refused and the aircraft departed without 20 of our students. We were stranded without accommodation, food and needed to deal with extremely unhelpful and arrogant KLM – Air France staff.

These particular 20 youngsters were then waitlisted.

One girl lost her passport and the police enforced KLM to support her. The police officer advised both the student and I that this was entirely KLM’s mistake and that KLM were liable for the support of the girl. After they advised KLM as such, KLM gave her meal vouchers and a confirmed seat on the next flight.

On Sunday 20 July, the 9 boys still stranded were given confirmed seats by the supervisor, Mr Kuijer, for the 22 July 2008. He confirmed this to all 9 boys and I.

I confronted Mr. Kuijer in front of the boys. It was apparent that Mr Kuijer had not read nor understood the terms and conditions of KLM Air France Internet booking conditions.

On Tuesday 22 July we arrived 3 hours before departure at the Schiphol Airport and we were informed that two boys had once again been moved to the wait list. After 3 hours of immense stress and some tears, they managed to get on the plane and landed safely in Cape Town where these last 9 boys were eventually re-united with their families.

Read full review of KLM Royal Dutch Airlines and 1 comment
Hide full review
1 comment
Add a comment
H
H
hugo van reijen
St.Peter Port , GB
Oct 22, 2009 12:50 am EDT

With KLM I have many similar experiences.

KLM functionaries routinely refuse to read the fare conditions and other conditions and pretend not to understand that something is wrong, when they get confronted with them.

The consumer relation department is completely useless and I would say that at least 80 percent of the complaints are not properly dealt with.

The prevailing atmosphere is one of arrogance.

hugovan reijen@yahoo.com

ComplaintsBoard
A
7:21 am EDT

KLM Royal Dutch Airlines rude reservations officers

CONGRATULATIONS KLM OFFICE IN ACCRA, GHANA!

YOU CAN SUCCESSFULLY BOAST OF HAVING SOME OF THE RUDEST RESERVATIONS OFFICERS IN THE COUNTRY.

THERE IS A PARTICULAR LADY WITH A VERY DEEP VOICE LIKE A MAN'S, WHO IS CONSTANTLY CONSTANTLY RUDE.

I HAVE TO ADMIT THAT I WONDER HOW SHE STILL HAS A JOB. IT ONLY TELLS US THAT IF YOU WILL ALLOW YOUR CLIENTS TO BE TREATED LIKE SHE DOES US, (PHONE OR IN PERSON) THEN YOU REALLY COULD NOT BE BOTHERED.

WE KNOW ABOUT THE PRESSURES OF THE WORK, BUT IF WE HAVE TO BEG YOU TO BE NICE TO YOUR OWN CUSTOMERS, IT MAY JUST NOT BE WORTH IT.

Read full review of KLM Royal Dutch Airlines and 12 comments
Hide full review
12 comments
Add a comment
H
H
Hilal Al Harrasi
,
Oct 27, 2008 12:55 am EDT

Hello

Sorry but really this is last time for me to travel on KLM. I was traveling on KLM 5 Sep from Inchon airport Seoul south Korea to Amsterdam .when I reached Amsterdam airport I found that my suite case was totally damaged .I ask KLM staff and they gave me a report and reference number to claim later. When I try to call them no body answer because it is on answer machine by Dutch so I can't understand what machine said. I try to find someone to help me and I got one of the Dutch and he help me .KLM staff request from me my bank account but as I came for short course I can't open new account .So, I told them and they requested from me to contact south Korea office when I will go back .I asked them about any further information and they said no just threw away old suite case and buy new one and We will compensate you in south Korea.

When I went back to Korea I contact Seoul office and unfortunately they said I have to bring the old suite case (but in Netherlands they said just through it) so I told them I didn't have it because already I threw it away and as I asked KLM office in Netherland they told me to do like what I did . They refused to pay for me and really I was upset and I will never use this airline again. Furthermore, there services are so bad.

This is what happens to me

Hilal

K
K
Karen Purdie
, BH
Jan 25, 2009 12:29 am EST

On Sun 18th Jan I booked a ticket from Bahrain to Glasgow UK to enable my daughter to travel home for an interview for University. For some reason I made the departure date the 18th February instead of the 25th of the following week. As I had booked this in the late evening and the office would be closed I left it until the following day (Mon) to phone my local office in Bahrain for help.I explained my problem to a young gentleman who asked me to ring again, or call in the following day as he would need to speak to his supervisor.I called in (Tues), gave my details again and was told I would be contacted once she had spoken to the office manager. She duly did phone (Wed) but the news was not good. It's not as if I want to cancel my booking altogether and I have checked on the website and have been given the same price for flying out on the 25th! I did contact them within 24hrs to advise them of my error.
In today's age of modern technology I cannot believe that they are unable to enter the booking facility of the company to alter the date of departure.

J
J
Joel20-89
, NL
Dec 24, 2009 5:53 pm EST

I recently had my knee surgery 3months back, i'm on alot of pain killer medication right now. But the problem is my luggage is missing.
This started at UK heathrow airport when i went early to check in at 7am. I got my boarding pass from the counter and proceed to the departure gate.
But i notice the ticket saids KL1008 on it with a name called GAN/JI, I assuming GAN/JI is a short form for Gan Jerim, which is my name. the boarding pass i was given flight, for KL1008 was 10am and i was supposed to be on KL1002 on 8.40am, but i was given the wrong boarding pass to me.
Deciding by instinct, i decided to check out the terminal gate earlier, and i found out that i was supposed to be given the flight KL1002 but my luggage was headed in flight KL1008 which is also to Amsterdam.
So 2 of the terminal gate worker convinced me to take the KL1002 flight to Amsterdam and my luggage will be followed by KL1008. They asked me to wait in the airport for 2hours so that i can wait for the next flight to come in and receive my luggage. I told them i will wait for it in the airport as i have medication in my bag. The KLM worker GUARANTEED me that i should not worry about my bag it will be on the next flight. And they apologised for the boarding pass ticket mixed up.
So after spending 6hours in the airport and miss my hotel check in which i was charge on an extra night, i am also in much alot of pain. I even struggle to walk outside just to have my dinner.
I have no medication, only 200euros with me, how do you expect for me to live with 200euros knowing i have to get medication, tshirts and food for 5NIGHTS. I have lost my christmas present along with the bag, I have stand in line for 2hours with my leg pain for the customer service centre and they didn't help much at all.

Please look into this method fast. My phone, camera charger and medication are all inside, and i have currently haven't shower for more than a day.

A
A
Antonio Melo Ribeiro
,
Jul 18, 2008 4:34 am EDT

http://www.melorib.com/klm.html

M
M
M. Spenecr
, NL
Apr 06, 2009 8:34 am EDT

~Can't print E-ticket and change of seats not functioning. Time is money!

C
C
carobgh
, BE
Mar 01, 2012 12:41 pm EST

On KLM.com they charge you a 10 euros booking fees. On airfrance.be you can book the same flights, same dates, same time, etc but with no 10 euros booking fees. This is the same company so why different rates for the same destination, dates, flights, etc according if you book on airfrance.fr, aifrance.be or klm.com? KLM rip you off and is not worth it. Are we so different from a country to another?

H
H
Hamza
, GH
Jul 06, 2009 11:21 pm EDT

i want a contact telephone of klm in accra

R
R
Robert
, NL
Dec 10, 2008 5:27 am EST

Recently, I also had a problem with KLM:
I booked a return ticket about 2 months ago which I never used. Due this I asked the KLM to refund me with the airport taxes. After numerous calls and on line forms I have filled I am still in the position of waiting for my money. I have a feeling the KLM will never refund me, as last time they said they would give it back in 2 weeks and it’s more than 3 weeks and a half now and still nothing. Most recently when I called them they said I should ask the refund department and send some more e-mails.

O
O
Oman, Muscat
,
Dec 05, 2008 4:10 am EST

flight attendant in Oman
insisted on personally handling
my Laptop through the scanner.

I kept trying to put my laptop
in the plastic tray, and she
kept trying to grab it out of my
hand. The result was no exchange
of words, but rather my listening
to escalating agitation on her part,
while i continued to place my
laptop into the plastic tray so that
we may run it through the scanner.

after 4 attempts, she saw that i was
serious about doing this job myself,
and gruffly proclaimed that i was
in a hurry and looked like I could use
some help. I broke my silence by
saying, "i prefer to put my laptops
through the scanners myself, thank you."

funny. KLM then proceeded to lose my
baggage, even though my connecting flight
arrived 2 hours earlier. The reason I was
late to the gate was shopping, not a connecting
flight.

and now KLM doesn't want to chip in
and send my bags to where i am
in my final destination. huh!

they want to send and stop in dubai,
my, my. i am one step on
in the sultanate of oman.

S
S
schulz,richard
,
Nov 30, 2008 10:22 am EST

i want return at hamburg on 1.12.2017
my e ticket no:
[protected]

accra - hamburg

ComplaintsBoard
V
1:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KLM Royal Dutch Airlines delayed luggage

I arrived from KLM Airlines on June 30 to Dallas, TX. I got a receipt for delayed luggage on June 30, since last 7 days I have been calling them and no one returns calls, I called their number [protected] and all they say is they have sent a message. Its ridiculous that they dont have any sensible reply for me and dont have a clue of the exact status. And since Dallas is my hometown, they say I am not eligible to get any allowance money even though its been 7 days since I have been waiting. Absolute pathetic service.

Read full review of KLM Royal Dutch Airlines and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
AndThisIsService?
Aberdare, GB
Jun 28, 2010 10:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was in an accident and was looking to go home to the UK earlier than my purchased ticket indicated, so I called KLM in the US. As my ticket wasn't refundable or changeable, I was told I might get a change for $250; I gave the person my credit card information and he said he'd give it to a supervisor for consideration. I even EMAILED him medical records of my condition. He said not to worry, I'd get home. Imagine my surprise when my credit card was charged almost EIGHTEEN HUNDRED Dollars - without a call or email from the supervisor as I requested. When I called to cancel this ticket and receive a refund, I was told 3-4 business days and my refund would be returned - but the refunds department wouldn't receive it until Monday (this was a weekend). No one will call me back or email me. When I call, they say I have to call The Netherlands even though this is their fault and I'm in the USA. I think this might be a racket. As I live in the UK but am an American with family here, I can affirm that without a doubt, the USA has perfect customer service compared to other countries. Once I get my money back and am home, I've learned my lesson; I'll stick with American=established airlines. There's no comparison on customer service.

S
S
Sheila Bonnick
,
Nov 02, 2008 12:00 pm EST

flew from LHR on 23rd October, 2017.I arraived at Kasakstah airport and a message was heard over the tannoy that I should report to lost and found desk. I went only to find out my bag was missing. I thought it very strange as the company (5) I was travelling with all had theirs. I suspect the UK check-in staff took a disliking to me and deliberately messed me up. If that is the case I want some action done against the guilty parties! the Kasakstah end promised me that it would be in Krakow the next day as thats where we were bound. Admitedly I was very upset as the contents of the luggage was imperitif to my work.I am a VERY VERY busy international singer and I needed the contents urgently ie costumes, jewelery, shoes, etc. To make matter worst I had 2 TV shows to and had to improvise! One was even the Ms Inter contental contest! If I am correct in my accusations I will take this further. I have friends and relatives in powerful positions - one in airport management and my complaints will be taken further. I have in the past had many problems with your airline and promised not to travel by them again but my office messed up. Please could you answer me asap. I will be expecting adequate compensation for my inconvenience.

ComplaintsBoard
M
8:05 am EDT

KLM Royal Dutch Airlines delay disembarking

I have been a regular flyer for the last 10 years. I fly Dublin to mainland Europe and Europe to China 2-3 times a year on business. I also take domestic flights while in China.
On 9/4/08 I flew on flight KL 888 from Hong Kong to Amsterdam. When the flight landed at Amsterdam there was a long delay for passengers to disembark the aircraft. This was because passenger’s passports were checked before they were allowed into the airport terminal. This delay caused me to have a serious panic attack. A few hours later I went to catch my connecting flight, the last EI/KLM flight that evening. I boarded the flight to Dublin but I was unable to stay onboard because I began to experience a panic attack as I was still deeply emotionally disturbed from my experience from the delayed disembarkation from the earlier KL888 flight. So I got off the flight.
That night I stayed overnight in Amsterdam. The next day I went to a doctor in Amsterdam and got a prescription for tranquilizers. I bought another ticket to Dublin – flight EI0605 and flew to Dublin the next day but even with the medication it was still very stressful. Total cost to me was about 500Euro.
My panic attack was caused because of the delay in disembarkation from the Hong Kong – Amsterdam flight for passports to be checked before passengers could enter the terminal. Is it not obvious that this could be very stressful to the 1 in 3 passengers who have issues flying (Boeing survey) after an 11 hour + flight? I have never heard of this happening at any other airport.
I have emailed Schiphol airport and KLM. KLM have not replied and Schiphol have blamed it on the Dutch Ministry of Defence who control immigration.
Mark Renwick

Read full review of KLM Royal Dutch Airlines
Hide full review
ComplaintsBoard
C
8:32 am EDT

KLM Royal Dutch Airlines unrealiable service

Dear KLM Authorities,

I have booked a return flight ticket SG-Geneva-SG with KLM authorized travel agent Nam Ho Travel. Before I booked with them, I have done some comparison between the price and timing that both of the travel agent and KLM. The price offered by both is almost the same. I chose the Nam Ho as they have transit to Amsterdam with a longer duration at the airport for 4 hours. Due to my husband business schedule changed, I would like to request to change my flight date. With huge disappointment, the travel agent was unable to assist me as they said all this was controlled by KLM airline, they directed me to call KLM airline personally to make a change on my reservations. I spoken with KLM reservation staff, I was very frustrated with the service provided. Again, they directed me to contact the travel agent again. Who’s the person I should deal with? I have a great feeling that both of your sides trying to push the responsibility. Where’s the” reliable service” from the airline?

I have contacted KLM and travel agent several times yesterday 16/04/2008; there is no one could give me a perfect answer or solve my difficulty. They said my flight is not allowed to do amendment; not refundable, you have to contact the travel agent/KLM directly to make amendment. The ticket value of $1554 was totally forfeited. I wasn’t been informed that the flight is not allowed to change date by the travel agent at all. I think KLM should put more quality control in this issue; else the travel agent will destroy your brand name and losing of the potential customers!

I am a regular traveler with a number of airlines and I haven’t encounter before that I was unable to make changes to my flight. I don’t think I got a promotion ticket from the travel agent because the fare price is almost the same when I did my comparison. I could give a big applause to EVA Air which I’m so proud till now. One time, I missed the flight due to overslept, eventually the airline put their initiative to call me and arrange another flight for me without any additional charges. As EVA can do that, why not for KLM? I booked through agency instead of EVA directly.

I hope KLM will help to solve this issue. I’m really saddened with the services, I told myself, I will not choosing KLM for my next flight since the service or term and condition are not flexible to customer at all and also authorized travel agent Nam Ho which doesn’t provide a detailed explanation at all. Going forward, I hope KLM services can be more flexible and be sure that KLM's authorized travel agent conformed to the KLM's reliable standard. I don’t think the services that I get from both parties are reliable at all. I hope to hear a positive answer from KLM as soon as possible.

Read full review of KLM Royal Dutch Airlines and 1 comment
Hide full review
1 comment
Add a comment
N
N
narajonm
, US
Aug 17, 2011 4:19 pm EDT

On 28 February 2010 I booked a flight with KLM from Cardiff to Abu Dhabi return. I later decided to delay my return by one day and telephoned KLM to arrange this. My booking conditions state quite clearly that "Changes are allowed free of charge". I was charged £75 for this change. I believe the return flight that I took was cheaper than the original - KLM will not tell me if this is so. I have tried to get a refund of £75 (and a credit for the difference in flight price) with no success - I have sent several emails and messages sent through their web site. They refuse to acknowledge the conditions of booking and maintain the charge was correct. Recent e-mails and a letter with copies of the conditions sent by special delivery have been ignored.

At 1700 today (14 August, same day I posted the above)) I received an e-mail from KLM stating that they would refund my £75.

Not all I require from them but if this site has had an effect I am VERY impressed.

I will continue to pursue the rest of my claim

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

KLM Royal Dutch Airlines contacts

Website

www.klm.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with KLM Royal Dutch Airlines?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with KLM Royal Dutch Airlines Customer Service. Initial KLM Royal Dutch Airlines complaints should be directed to their team directly. You can find contact details for KLM Royal Dutch Airlines above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about KLM Royal Dutch Airlines. Discuss the issues you have had with KLM Royal Dutch Airlines and work with their customer service team to find a resolution.