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Kiwi Services / no professionalism

1 Austin, TX, United States

It all started like this:

Apparently every employee of Kiwi Cleaning Services is payed by commission, as they have overpriced me for my house carpet cleaning, then they offer a 40% miraculous discount that still puts the price to an overpriced amount.

After that, the guy (one person) showed up to clean my house carpet, and mentioned that for $40 more I would get a teflon layer on the carpets. I agreed.

My house has 4000 square feet. The equipment they used was very old, compared to others used by other companies. They had a sort of vacuum clearner to-it-all thing that seemed to come out of the 50s. I could hear its power and it really seed weaker than my own non pro vacuum.

After the service was done (it took him about 3 hours only for 4000 square feet) they presented me the bill, which was calculated $40 per room, not for the whole house, therefore the teflon layer costed me alone about $300 on top of their overpriced fee. In the end, I had to pay them $860 dollars for a quick service that anyone with a non pro carpet washing equipment could have done a lot better... I am using my own experience as a reference, as I have seen in the past companies doing fantastic work with that.

My disappointment goes for the pricing model they have, the whole sale strategy that starts over the phone (making the appointment and quotation) up to the guy who cleans the house, who will also try to push some extras that are unclear on how much they would cost.

My conclusion: I will never more use their service and now I have $860 less dollars than before with a carpet that does not look professionally clean.


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