I purchased a brand new set of Pasta attachments online for $99 during Thanksgiving. When I used it, one of the cutter (Fettucine) is defect and didn't work properly and noodles kept jammed. I called Kitchenaid customer service and they asked me to send it the receipt and they give me a customer no to track. Next day, they called me for a serial number. I called them and they said another thing. They said I have NO one year Hassle-Free Warranty because I didn't purchase directly from their dealer. Their policy didn't cover any company brought it from Ebay. Even I have the new set, it is an aution and it's not covered. I said it is from a company selling through ebay and this is a new product with all the warranty card and instruction booklet packed together in an original box. I have the register receipt and everything. They ask me send it back to them. I have no warranty on this product. I am so upset. KitchenAid didn't stand behind their product. If the product is brand new purchase from a store or online, or a gift from someone, I have all the right to warranty as state in their Warranty contract. They make false promise to customers.
The Hassle-Free Warranty says, "If your KitchenAid Stand Mixer Attachment should fails to work within one year of ownership, simply call the toll free Customer Satisfaction Center. They will sent you a replacement and use the material to pack up the original Stand Mixer Attachment and include name and address on a sheet of paper along with a copy of the proof of purchase(register receipt, credit card slip, etc.)".
I didn't found any statement in the Warranty that says, " In order for the warranty to be effective, I have to purchase product from a authorized dealer." Also, it's common to make purchase online and thousands of stores carry Kitchenaid products. What the heck to ask me to check whether they are Kitchenaids authorized dealer before making purchase?
The represent of KitchenAid in "Customer Satisfaction Center"said it has to purchase from their dealer in order for the warranty to be valid, Other, No warranty or Replacement at all.
I was very upset even with such a so called big company as KitchenAid, they don't stand behind their product even with this small attachment sets they carry. They don't keep their promise even with black and white printed on the warranty. There is no protection to customer. I regret to buy from them and I will never buy their product again.
This is a lesson I learn from this disturbutor who handle the customer service in Michican. The supervisor's name is Rigel. Again, my advise is no more KitchenAid. They don't deliver their Warranty promise and don't stand behind their product. No Need to say, "Customer Satisfaction " Center is a false claim!