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1.6 210 Reviews

Alibaba Complaints Summary

33 Resolved
177 Unresolved
Our verdict: With Alibaba's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Alibaba reviews & complaints 210

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12:07 pm EDT
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Alibaba waste oil distillation machine

Three years ago I purchased an oil distillation machine from Shanqiu Donghe Special equipment co. i new them thru the Aliaba website. After three years and the visit of two technician, the machine is not working. WE are talking about a US$130, 000 machine with a total investment of US$400, 000 in Panama.I raised a complaint with Aliababa, and they closed it for "lack of evidence", I raised a new one a sent them full evidence and they closed it because it was "duplicated", I raised complaints receiveing the same treatment. What bothersme is the "goldel supplier" category of the supplier at the Alibaba website and the company Shanqiu Donghe Special equipment, NEVER PRODUCED OR SOLD A used oil distillation machine.
IT IS A FRAUD and they are still advertising the product in Aliababa Web site. I hold responsabile Alibaba for allowing such crooks to use their site and by not accepting my dispute are supporting these scam.!. My email is khalid.[protected]@yahoo.com

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9:58 am EDT

Alibaba helpless platform, scam business

This internet business platform is not helpful at all. When you make a complain against a fraud business transaction made with a alibaba member, they say will help and to to worry. But at the end they have no issue to walk away and leave you out, with no help and no answer.
I would like to inform other people to be very careful doing business with alibaba members, because most of them a cheaters and scam bags. At the beginning, I thought I wouldn't be let down by such a big company. But I was wrong, and like to make sure that other people don't fall victim of doing business with them.

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Phil Dunn
, GB
Nov 06, 2016 9:38 am EST
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I totally agree. I spent nearly a whole month trying to claim in the Trade Assurance "100% quality assured for up to 180 days" to be told at the end of it that they could only liaise with the supplier to try to obtain a favourable outcome. Their website is impossible to download photos and documents and as the poster says they keep telling you don't worry but st the end of the day do nothing

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3:19 am EDT
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Alibaba Fraud/Scam

Let me share my worst experience in alibaba.com, i found this person name and company:
Company: hongdafei electronics co., ltd.
Sales: malinda
Email: [protected]@hongdafei - elec.com
Skype: malinda - hongdafei
Website: hongdafei - elec.com
Phone: 86 0755 - [protected]
Address: 8016, building 5, jinhua road, baoan, shenzhen, guangdong, china
This company gets data from alibaba to scam alibaba clients. I trusted alibaba i purchased a lot from alibaba and never had this issue. I paid $920 for 2 tv's and the total amount i paid from western union $990. Malinda the scammer, after she receive the money, she ask for more monies from me and malinda the scammer stated:
We will send your order tonight please be assured. And you will receive it probably receive it on wensday.
For your order, there is extra $40 to pay.
And you just need to add another $40 to get an apple watch.
And we have arranged your order, samsung 110" samaung 85" an ipad air 2 and an apple watch and 4 pairs 3d glasses.
Just need to confirm the $80 to ship it.
Waitng for your reply.
Malinda

Thats a red flag, so i search again online about alibaba scam this person shows that she is a scammer. So i started asking, to send just one tv instead. Malinda the scammer stated:
We are not scam you your order did arranged.
It's just to be honest, i need the extra $60 to achieve our company's monthly competion.
I need to have an extra $60 order to accomplaish it and i am jsu graduated and new to my comany.
I did not tell your request to our boss for my own benefit and i did not see the harm would do to you.
You get all your orders and you are not lose anything and i finished my tasks.
I wish you can do me a favor and i did not tell you the truth.
I am sorry.
What a baloney story! So i asked that i am waiting for my order, and hoping that it's not a scam and mainda the scammer stated:
Dear my friend
Good day, see attachment.
Our staff have sent the products by dhl.
After the products pass through the china customs, then shipping company will give me the tracking number.
And i will give tracking number to you.
Please wait, you only need wait 3 ~5 days to get your order products.
Thanks

Malinda the scammer, attached the dhl form.
Malinda found out one review that posted his boss id, accused me that i did it. So i response nicely to the following statement below:
I'm a very nice person. I have never had an experience like this before. I don't want hurt anyone but it seems like i'm not always talking to the same person. I'm not the person that wrote that post online with the pic. I spoke with dhl a few minutes ago. Let me know what i can do to help you in the future. When i receive my order i could write a good review. I just want my order and to talk with one person. If i am wrong about anything than i owe you an apology and i will apologize in writing and send it to who ever you want it to go to. When you agree on a transaction you should be professional and keep that transaction and not let your employees damage your reputation by acting desperate. I worked with alibaba for years and never had a problem. I apologize for the misunderstandings. Dhl is in my state and i'll communicate with them about the order. I didn't send the picture but professional companies would never send the picture id because it leads others to think something illegal has taken place. Most of us in the us don't read your language so the id means nothing. We would never send our id do to identiy fraud and crimminals could use the id. I'm just telling you because these are red flags for us here. You need a professional review page and your business will grow big. Thanks for understanding my apologies.
Malinda the scammer stated:
First, we just received your payment $920, and i bet you knew how much we received from you.
Second, a customer sent us the pic and you have already damaged our reputation. We have lost a customer because of your doing.
You owe us an apology on the web you posted us otherwise yes we are calling back the products.
That's it!
After malinda the scammer found out someone posted her scam online, she will not send the tv, there is no tv, no product at all. . . They have my $920.
The worst part is alibaba.com never help because they were not an alibaba seller, therefore someone in alibaba.com had given my person email address to scam alibaba's client. I am not the only person complaint about this company that have found in alibaba.com. Also western union allows this company to continue to scam consumers even after consumers complaint to western union. The fraud department in western union does not protect consumers at all. I noticed that there are several company that are doing thesame thing, sales person womens name. If its from china - dont trust!, paying through western union is a bad thing to do for consumer. I want to share this to all that alibaba.com is not the safest online to shop, not all seller can be trusted in alibaba.com. When you request information from suppliers your information and email address is shared with scammed companies and fool you into thinking that your working solely with alibaba.com.

The person who claim the money name:
Xiaobing zhang
Phone no. [protected]

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11:15 pm EDT
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Alibaba send money for a real apple watch

i was looking for a apple smart watch on alibaba, as I have shopped here before with no problems
I sent this one company an email asking about their Apple watch and if it was the real thing
They replied back saying it was and gave me a listing of the difference ones along either cost
I looked them over then wanted to order one, but found it strange that I had to pay by Western Union
I emailed them back saying that I have been scammed before and I'm afraid to send my money like this. They replied not to worry Thayer are a honest company and we will send you our stats, in which they did.
So I sent them via Western Union 320.00 U.S. Money
They right away emailed me back saying that the received the money and will ship the watch out the next day
This was on May 8, it is now May 26
They also said it was being shipped DHS so I would have the watch in 3-5 days
No watch and I am out 320 U.S. Dollars
Now what do I do?
I have never had a problem ordering from Alibaba
Please let me know what you can do
Thank you

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6:34 am EDT

Alibaba Fraud/Scam Company

Everybody Stay Away From This Ecigmoke.com and http://ecigmoke.en.alibaba.com This company is fraud, scammed me of 2870.00USD in January 2015.Mike Zhang([protected]@gmail.com) the liar behind those websites took me that much money by a bank transfer to his personal account and never shipped the mighty vaporizer and crafty vaporizer from him.They dont accept paypal, I was so stupid to make that transfer.I will do whatever it takes to get my money back.

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9:54 pm EDT
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Alibaba ripped off

Do not trust this site and its contacts! I made a contact through their site with a customer wenzhou feituo auto accessories co ltd and got a quote for several products, information went back and forth and I final price was agreed and the money sent via western union (With I was a little worried about) but all seemed above board, was told the shipping information would be forwarded to me and that's where it stopped! I contacted alibaba who did a investigation so they say and made contact with the company who has since contacted me to inform me that it wan'st them and someone hacked their email and security so they don't want anything to do with it! So people please don't trust alibaba or any of their contacts as you have no come back on anyone and you will be out of pocket, and especially wenzhou feituo auto accessories co ltd. Sunny was my contact. And the money order was made out to juan yang of 13a lantiange xili nanshan district shenzhen guangdong china.

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Ozzie11
Chicago, US
Feb 14, 2010 4:04 pm EST

Tried to buy computers on Alibaba first try was with Shangahai Pxuan &Trading, Co $2000.second was Shiptrust Trading Co ltd 490.00--wire transfers--no recourse --no product

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berzzzz84
, MY
Nov 27, 2010 2:52 pm EST

PLEASE LEARN THIS... FUJIAN-SCAMMER! ANY COMPANY THAT COME OUT OF FUJIAN IS FAKE. FUJIAN IS THE MOTHERLAND OF SCAMMERS. THERE ARE ALSO OTHERS CAME FROM OTHER PART OF CHINA BUT NOT AS MUCH AS FUJIAN. ANY BANK ADDRESS IN FUJIAN DON'T SEND MONEY TO THEM.

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jb1988
, PK
Nov 18, 2010 11:45 am EST

We are making a unique forum where those who have been scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. Apart form that this forum provides free of cost reports, how-tos and a definitive guide to those who are new in the sourcing business. To make this happen we need your assistance. This forum is an initiative taken by the people who have been scammed by these Chinese sites. Please contact us hujelabs[at]gmail.com with a subject "I was scammed".

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VitaliyKVS
, UA
Mar 02, 2010 5:51 am EST

There is a good site on which there is constantly an updating of bases of swindlers to whom interestingly look there already more than 7500 swindlers and administrators constantly fill up base antiscammers.net

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naveenkumar9827
, IN
Feb 26, 2010 6:28 am EST

Shanghai minyue electronic co, ltd www.shiptrustco.com, Hi Kathy Aiying Becky are all freaking prostitues now they dont come online i tried catching them with different id they are still scamming lot of people so here are there new details they are scamming

Be care this are real freaking prostitute kathy, becky, aiying the master of this prostitutes.

The are opeating with new id

shiptrustmain@skype

kathy_Lee@skype

shiptrust03@skype

Number - Tel [protected]

Beneficiary Institution Bank Of China, Putian Branch
Swift BKCHCNBJ73C
Payee: AIYING CHEN
ACCOUNT: [protected]
Bank Address: 76 wenxian road, chengxiang district, Putian, Fujian, China
Company Address: No 258, Wenhua Xi Road, Weihai City, Shandong Province, China
Tel [protected]

any other request please you contact me.

best regards
Becky
yahoo: shiptrust01@yahoo.cn
msn: shiptrust01@live.cn

TEL: 86-[protected]/

[protected]/

[protected]

### them all...they are real mother ###ers and scammers, , , god with punish them like any things, , , there childrens willl born with leprosy and aids

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2:17 pm EST
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Alibaba crime

I have order and pay 1000 dollar they never send my goods.
I contact the vd at the company when hussain murtaza
Not answered on my mail after he had recive all my
Money and the vd of burhani trade (Fifty2fashion) told me get lost
And he will send a man to my door.
After i payed true western union bank and they have
Recived all my money they no longer answer on my mail.

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11:14 pm EST

Alibaba Good never received

I searched and found a particular laptop on Alibaba.com. I clicked the seller for a price quote. I got an email from Mr. Wang. I ask how much per laptop and he said $175. I asked if he accepted PayPal and he said NO, only Western Union or bank wire. I trustingly signed up on WesternUnion.com and send him $175 (+$15 for Western Union). I sent Mr. Wang the tracking number for the payment, I never heard from him again. I sent numerous emails begging him to return my money but he never replied.
I tried a shtick. I opened a fake gmail account and sent a price inquiry to Mr. Wang. He said he sells this laptop. I asked to call him and he sent me his number. I called. He spoke in broken English but he understood me.
After a few minutes, I revealed identity. I asked why he didn't answer my email or failed to send a laptop, and that was the end of our conversation. He hung up and never replied to my emails again.

I opened a case on Alibaba.com. They asked for numerous documentation. I sent them email logs, receipt from Western Union and all details. I just got an email from Alibaba.com that they closed my case due to no contact with them.
All the searched now say they doo this all the time. My coworker did the same and had the same experience.

DO NOT BUY FROM ALIBABA.COM A bunch of crooks.

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6:38 am EST

Alibaba Item not received

Kaso medical Technology co., ltd is scam beware! I placed an order for mobile dental chair with this company Kaso medical Technology co., ltd. we agreed i would pay a total of 550usd for the chair and shipping by dhl to my country from China. We also agreed that it will be shipped the next day. After payment seller said it will take a week to send and i was angry after much talking it was sent in a week time but to my surprise seller said it went through air freight and it will take 5 days that i shouldn't worry. After two weeks instead of 5 days seller said it is still in the process of clearing that i will need to send extra money to pay the agent so it will be sent to my city which is different from the airport it will land. I had suspected fraud and opened a dispute on paypal which was the initial payment medium a week after the payment. Now 3wks wasted. After another two weeks paypal refunds my money but the seller now claims it has been cleared that i can come and collect it from the warehouse of the agent in the city where the airport is if i want to and that they are going to lose money if the decide to send it back. After much pleading i agreed to pay again but this time through aliexpress since i met them through alibaba and they wouldn’t get the money until i collect the package. I am to pay 500usd this time and the 50usd remaining would be for me to go get it myself. After payment seller says i should pay for clearing fee which sounded crazy since we just agreed before i paid. He finally agrees they will take care of the expenses. After waiting two extra days sellers says he is having problem with his agent that his agent is asking for more money. The bottom line is more money outside aliexpress paid to clearing agents account. Now 6weeks wasted on something that should take one week and my money trapped with aliexpress till it goes through all the protocols though i have cancelled the transaction. This company is fraud and never to be trusted. it was really a bad experience. I blame myself though for trusting them again Kaso medical technology co., ltd is scam beware!

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8:20 pm EST
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Alibaba ITEM NOT AS DESCRIBED

I ordered windows and door in April 2014 using Alibaba service. The company is golden rated and verified as trusted. I send a payment of $3000 that include shipping to USA Rochester MN. Windows(16) and door (1) supposed to be triple glass and contract was signed. They needed 4 month to produce my order The load is finally on ship at August 1st.Arrived in New York month later with four broken windows and door.
I was charged another 1118 dollars for additional cost off transportation. IN Minneapolis I found that one box with hardware was missing and triple glass on windows is only double. I already paid custom for triple windows.
I complained to Alibaba and Tim was in charge of my complain. I had just problem with their service .I could not load any picture to show that I was right . The limit is only 2 Mb 5 pictures /files is minimum to load and minimum 2000 characters. How can load 5 pictures of 16 Mb into 2 Mb. I complained about their service and two days later my case was dismissed.
Do not trust Alibaba service. Do not order nothing from Guangzhou Metals Aluminum Co. Do not trust them.

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12:44 pm EDT

Alibaba companies are working together and stealing from customers

I ordered some stuff from the website www.alibaba.com, but when I paid for it, the website redirected me to hddgz. Money was taken from my account. The seller didn’t reply. Of course they didn’t send anything and didn’t reply to my multiple emails and messages. Scam. These companies are total rip off. Please leave comments about these companies, because people should be aware when they buy from such dishonest sellers.

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Joaquim kebit
, CM
Nov 26, 2019 6:29 pm EST
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Totally agréé with you

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11:43 am EDT
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Alibaba Scam after processing payment

I requested and was quoted FOB Shenzhen price for quanitity of pet food bowls. I duly paid in full and also paid additional funds to cover charges that their bank took off. Supplier then tried to say goods were ex-factory and I had to pay to get goods uplifted. After I complained, Supplier then delivered the goods to Ningbo Port?! I have large shipment leaving Shenzhen Port and this Ningbo consignment will cost considerably more! Furthermore, they said they would pay custom charges as Ningbo but today, I discovered they haven't been paid. I have email and invoice that states Shenzhen. Total Scam if you ask me!

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9:40 pm EDT
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Alibaba Scam on alibaba.com

I found company Shandong LeiDinuo Engineering Machinery Co., Ltd. in alibaba.com, we agree with price, after sign contract with him, we send deposit 10000usd, after seller increase price on goods, we not agree, and seller stopped responding. I send claim in administration in alibaba, they can not help me, but i sure they not want help me. Please people not trust alibaba.com . Sellers on alibaba have gold status, but its not warranty for you. Now alibaba blocked my account!

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glb88
, SG
Jun 29, 2014 12:04 am EDT

Thanks for sharing your experience with the Chinese suppliers. I totally agree with your comments. Many of them are dishonest in their trade.

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5:50 am EST
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Alibaba Failure to Provide goods/Phoenix Company

I represent a company selling Camping products here in Europe the company is called Armadillo4x4 my name is Paul Ratcliffe, the company I wish to complain about is called Sanmusen, this company was formerly known as 'Estrail' and traded as part of a larger company called Everstar Insustrial Corporation. We traded with them successfully on two occasions however on our third order they took receipt of our deposit and then ceased to engage in communnications, we attempted to email them, Skype and to telephone them we even resorted to engaging a Lawyer from a local law firm but to no avail they had simply vanished, they have now resurrected the company under this new name Sanmusen, they are trading from the same building and with the same International trade manager Ms Lulu Yuan.
I would suggest that everyone should give them a wide birth DO NOT TRADE WITH THIS COMPANY.
I have documentary evidence detailing everything passing between our two companies if you should wish further evidence I can be contacted on [protected]@hotmail.co.uk

Kind Regards
Paul Ratcliffe

If you require

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2:48 pm EST
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Alibaba Paid and received no product

I bought products from Rob Deguia at www.robdeguia.trustpass.alibaba.com and received no products.
My purchase was for the A1 Alpha Dog Pet Food Supplement, I am a supplier of such products in my area, so I placed a very large order. I emailed several times explaining the situation over and over again. I paid up front and received nothing in return. I lay blame to the supplier in the Philippines--- Rob Louie Deguia of
www.greenplus.com.ph for my losses. I have heard several other complaints but paid no attention to them until this happened to me. People, don't get mislead by the B.S this man and company is spouting back at you.
They are thieves, plain and simple. Buyer Beware!

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5:55 am EST
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Alibaba Fraud

Shenzhen Hotom Technology Co., Ltd. stole my money. I sent them a WU payment for PAX vaporizers. They took the money and have stopped communicating with me. First they said they ran out of stock, then they said they have made new stock, then they said they were testing, always one excuse after another.

The money I sent was worth well over the annual fee for gold sellers so no doubt they will be up and running again soon.

The main contact person for this was a man called Jason Lin.

His real chinese name is Peng Lin.

I have created a blog to warn other people about this company at http://fraudbyshenzhenhotomtechnology.wordpress.com/ I hope no one else sends them payment.

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7:46 am EST
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Alibaba alibaba escrow can not protect the buyer

I made a $2, 000.00 purchase using Alibaba Escrow services. This service is supposed to protect the buyer by allowing the buyer to confirm satisfactory delivery of the merchandise. The funds are only released to the seller when satisfactory delivery of the merchandise is confirmed. I received a printer that does not work and a machine missing a key part . AND someohow the status of the transaction was changed to COMPLETED.

Someone confirmed SATISFACTORY DELIVERY without my authorization. I have contacted alibaba customer service about this but I have not received a response. Not even assurance that they have received my complaint and are looking into the matter. The seller seems reluctant to correct the problems with the order despite the 1 yr guarantee.

Accessing alibaba accounts and making unauthorized changes to transactions is evidently very possible.

ALIBABA ESCROW CAN NOT PROTECT THE BUYER.

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8:14 pm EDT
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Alibaba poor quality and no refund

PLEASE BE AWARE OF THIS COMPANY(X Show Technology Limited) I BOUGHT FROM THEM SOME MONTHS AGO a TABLET PC, THE CONTACT WAS Hank Kesheng Jia (He is the Director of the company)... The product arrived to my country in bad quality and it didnt work, the screen was broken and the product never turned on! i paid more than 450 usd for the product! Their "waranty" said that it has 12 months for reparation or the refund of the money... well, i decided to send it back to china but what was my surprise? THEY RECEIVED THE TABLET AND THEY DISSAPERED! From that time, they never answered the emails again, they blocked me in MEssenger and all their staff never response anything from me.. They just robbered me, they are a thieves! DONT BUY FROM this SUPPLIER, their products are poor qualities and they dont recognize their mistakes and makes you loose too much money and robbers you! This is worst supplier in the world.. but this wont finish here.. i have their address in china and they will know and learn that no one cheat me and no one else.. I will go soon to china in some weeks and this will be final of this horrible supplier! I swear! The information is Company Name: Shenzhen X Show Technology Limited Business Type: Trading Company Product/Service (We Sell): Tablet PC Registered Address: 26A, Block 3, Yuanxingju, West Side Of Wenjin North Road, Luohu Dist., Shenzhen, Guangdong, China (Mainland) Zip: 518000 Company Website URL: http://www.xshowtech.com AliExpress.com Store: http://www.aliexpress.com/store/900031 Ownership & Capital Year Established: 2011 Legal Representative/Business Owner: Mr. Kesheng Jia DONT BUY FROM THEM! OR YOU WILL LOOSE YOUR MONEY!

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Szilard Tarsoly
, US
Jun 28, 2019 11:34 pm EDT

I went with them the same way. This is a disgusting company. The quality very poor, the phones not originals and the company very incorrect.
I bought a phone from this seller. Arrived but was wrong.Anyway I would note the phone was refurbished. I opened a dispute after a long discussion, we agreed I will send back the phone and he repay my money. It's good if you know that you have to pay the postage despite having sent a defective product. I live in NZ and he postage very expensive. The phone what I bought was $150 and the shipping cost it would have been $89 if I send with tracking number so I send the phone without tracking number but the phone arrived to the seller. I can prove with a screenshot where the seller acknowledges that the phone has arrived. Unfortunately, he denied this during the dispute and the aliexpress it was also very unfair in vain I attached the evidence to them. So I bought a wrong phone for $150 and after that I paid the returne shipping cost and I didn't get my money back. He is the worst seller I've ever met. I don't recommend it to anyone this company. I attach the evidence.
Everybody avoid this company!This is the worst company I've ever met!

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8:27 am EDT
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Alibaba Chinese Fraud Company - Consumers Protection

To: whom it may concern
By this present, we Promidea SRL, company registered and functioning under the laws of Romania, hereby inform all interested parties that during our current business which involves purchase of items from Chinese manufacturers we came across a factory, YIWU TUOZHAN PLASTICS TOYS Co. Ltd., which provide us with items which were completely improper for use by children, these items were containing high level of forbidden substances.
The most worrying fact besides the high level of dangerous substances, is that the respective items in preproduction stage were tested by a certified company which came to the conclusion that the items were made according with international standards, but as it turned out, when the mass production was done, the manufacturer, YIWU TUOZHAN PLASTICS TOYS Co. Ltd., most probably changed the formula, so at the time the items were about to be introduced on the market, when we performed a new set of tests, it turned out that the items present a high level of forbidden substances.
This misleading from a manufacturer regarding the characteristics of an item, from preproduction to mass production, made us to address this letter to all interested parties who should be warned not only for their security of business but what matters the most for the security of end consumer which has to be protected from such behavior which is dangerous.
We hope this information will be considered helpful.
Kind regards,
Promidea SRL/Romania

YIWU TUOZHAN PLASTICS TOYS Co. Ltd - CONTACT DETAILS

http://ywtuozhan.en.alibaba.com
Contact : John Zhou [protected]@jianjuntoys.com
Telephone: 0086-579-[protected]
Mobile Phone:0086-[protected]
Fax: 0086-579-[protected]
Address:No.43 Sitong West Road Shangxi Town, Yiwu City of Zhejiang Province
Zip:322006
Country/Region:China (Mainland)
Province/State:Zhejiang
City:Yiwu City

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Mark Story
, HK
Oct 09, 2013 1:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,
I am sorry that you have had a problem with a supplier on Alibaba.com. Please understand that Alibaba.com is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.
With that said, I’d still like to help.
Alibaba.com has a customer service team to assist you. There are a couple of different ways to get in touch with them. One is to fill out our online form. It’s here: (https://login.alibaba.com/?flag=1&return_url=http%3A%2F%2Fchannel.alibaba.com%2Fcomplaint%2Fhome.htm%3Ftracelog%3Dnewschp_help_complaint or send an email with the particulars of your situation to alibaba@service.alibaba.com.
We can’t resolve 100% of customer issues, but I promise that we will try.
Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group

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Alibaba Fraud

Before i transfer money she said she will do on ugent within this week after she got money. I transfer monday 12/8/2013 she got 14 /8/2013 at friday 16th she said cant send to DHL this week, I complain. Monday 19/8/2013 Icalled and she send shipment information to DHL . Tue, wed, thur i called she said she send product on monday you will receive tomorrow and tomorrow everyday until now . I checked DHL, they say they didnt pick up product yet . Now DHL status is only got paper... Now 29/8/2013
I think cheating company ...

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Alibaba Customer Reviews Overview

Alibaba.com is a leading online marketplace that connects buyers and sellers from all over the world. With a wide range of products and services available, Alibaba has become a popular choice for businesses looking to source products from overseas suppliers.

One of the biggest advantages of using Alibaba is the vast selection of products available. From electronics to clothing to home goods, there is something for everyone on the site. Additionally, the platform offers a variety of tools and resources to help buyers and sellers connect and conduct business efficiently.

Another positive aspect of Alibaba is the competitive pricing. With so many suppliers competing for business, prices are often lower than what can be found elsewhere. This makes Alibaba a great option for businesses looking to save money on their sourcing needs.

Overall, Alibaba has received positive reviews from users who appreciate the platform's ease of use, vast selection of products, and competitive pricing. While there have been some concerns raised about the quality of products and the reliability of suppliers, these issues are not unique to Alibaba and can be mitigated by doing proper research and due diligence before making a purchase.

Alibaba In-depth Review

Overview: Alibaba is a leading online marketplace that connects buyers and sellers from around the world. With its extensive range of products and services, Alibaba has become a trusted platform for businesses and individuals alike. The company was founded in 1999 by Jack Ma and has since grown to become one of the largest e-commerce companies globally.

Product Range: Alibaba offers a wide range of product categories, catering to various industries and consumer needs. From electronics and fashion to home goods and machinery, there is a diverse selection of products available. The quality and variety of products offered on Alibaba are generally commendable, with numerous options to choose from. The platform also provides access to a vast network of brands and suppliers, ensuring a competitive marketplace.

User Experience: Navigating through Alibaba's website is relatively easy and user-friendly. The intuitive interface allows users to search for products efficiently and filter results based on their preferences. The search functionality is robust, providing accurate and relevant results. Overall, the shopping experience on Alibaba is smooth and hassle-free.

Pricing and Value: Alibaba offers competitive pricing for its products, making it an attractive option for buyers. The pricing structure is transparent, allowing users to compare prices and make informed decisions. In terms of value for money, Alibaba provides a wide range of products at reasonable prices, ensuring that customers get the most out of their purchases. When compared to competitors, Alibaba often offers better deals and discounts.

Supplier Verification: Alibaba has a comprehensive supplier verification process in place to ensure the reliability and trustworthiness of its suppliers. This process includes checks on business licenses, certifications, and product quality. Customer reviews and ratings further contribute to the evaluation of suppliers, providing insights into their performance and customer satisfaction. Overall, Alibaba strives to maintain a high standard of supplier verification.

Customer Support: Alibaba offers reliable customer support services to assist users with their queries and concerns. The customer support team is responsive and effective in addressing issues promptly. Communication channels such as live chat, email, and phone support are available, ensuring that users can reach out for assistance conveniently. Response times are generally satisfactory, enhancing the overall customer support experience.

Shipping and Delivery: Alibaba provides various shipping options and delivery times to cater to different needs. The platform collaborates with reputable logistics partners to ensure reliable and efficient shipping. While delivery times may vary depending on the location and product, Alibaba strives to meet customer expectations. It is important to note that additional costs or customs-related issues may arise, depending on the destination and product type.

Payment Options: Alibaba accepts a wide range of payment methods, including credit cards, bank transfers, and online payment platforms. The security and reliability of payment transactions are prioritized, ensuring that users' financial information is protected. While there may be additional fees or charges associated with certain payment methods, Alibaba offers flexibility and convenience in terms of payment options.

Trustworthiness and Security: Alibaba prioritizes the security of user data and has implemented robust measures to protect personal information. The company has a strong reputation in the industry, known for its commitment to customer satisfaction and trustworthiness. While no major security breaches or fraud incidents have been reported, users are advised to exercise caution and follow best practices when engaging in transactions on the platform.

Overall Rating: Alibaba's key strengths lie in its extensive product range, competitive pricing, and reliable supplier verification process. The platform offers a user-friendly experience and provides excellent customer support. While there may be occasional challenges with shipping and additional costs, Alibaba remains a trustworthy and secure option for online shopping. Considering its strong reputation and value for money, Alibaba is highly recommended for users looking for a wide range of products and reliable suppliers.

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Alibaba contacts

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Website

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