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Just Energy

Posted: May 19, 2017 by    

Gas services for heat

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I have been calling to cancel my service. Their prices are twice that of my local provider. I ended up with a large balloon payment. I am unable to reach anyone by phone. When I call the customer service number for my region at 866-587-8674 the prompts tell you to push 1 for English and then 1 again if I am calling from the phone number on my account. The call goes into dead space, no response, no music, nothing. I have called multiple times with the same result. I even tried calling the Pennsylvania customer service number 877-226-5392 with the same result.
I tried calling the new service line 877-818-0210 and when asked if you are a current customer the prompts take me back to the same dead end as above.

I cannot reenroll with my local provider until I cancel my service with Just Energy. Please help. Julie Lewis 517 881-1665
Complaint comments Comments (0) Complaint country United States Complaint category Utility Services

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Just Energy Logo Just Energy
Customer Care Service
200 - 6345 Dixie Rd
Mississauga
Ontario
Canada - L5T2E6
+1 877 516 XXXX
+1 888 548 XXXX
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