Journeys / fraud, fraud, fraud!!!

I made an online purchase at a store because the shoes my daughter wanted weren't available. The shoes were purchased with a store representative and paid for. Received the item, but were the incorrect size. Returned the item and requested the correct size along with a refund for the return. Received the item; incorrect size again. Returned the item and requested a full refund. I hadn't received the refund so I called. They told me the funds would be available in my card within 3-5 business days. Contacted them again and they told me a refund couldn't be issued electronically due to company's policies, but a check for a full refund was mailed on Oct 27 and would receive it within 7-10 business day, but NLT Nov 10. I haven't received my refund yet.

Nov 15, 2017

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