Joiphone / service and contract
I had the prepaid one year contract. after my first year of unhappy service due to bad connection terrible voice especially when calling a cell phone, plus rude unhelpful customer service. I decided to cancel my second year. So, I emailed customer service to cancel, they told me that my second year contract had automatically renewed itself after the end of the first year and that I could not cancel it. Or I would lose all the money paid upfront. When I inquired about the reason their answer was even shorter than the previous emails: check the terms and condition on our website or something to that effect.
My understanding all that time that i could cancel anytime I wanted after the first year.