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Joiphone / service and contract

1 United States Review updated:
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I had the prepaid one year contract. after my first year of unhappy service due to bad connection terrible voice especially when calling a cell phone, plus rude unhelpful customer service. I decided to cancel my second year. So, I emailed customer service to cancel, they told me that my second year contract had automatically renewed itself after the end of the first year and that I could not cancel it. Or I would lose all the money paid upfront. When I inquired about the reason their answer was even shorter than the previous emails: check the terms and condition on our website or something to that effect.
My understanding all that time that i could cancel anytime I wanted after the first year.

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  14th of May, 2009
Agree Disagree 0 Votes

When we contacted the BBB about JOI-less-Phone they told us that we had about 26 complaints before us and that JoiPhone had not answered not even ONE of the complaints! Seems to me that this should be a crime!

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