Jeulia / bad quality/bad to no customer service
I purchased this set because it looked like good quality and a nice ring. The presintation upon arrival was nice and the ring looked good for the first few weeks. The prongs started moving and it became dull looking. I notified them to bring it to their attention and that I would rather have a differsnt design so I didnt take a chance with the prongs again. They told me I would need to pay to shil the ring back, pay the shipping on the new and pay an additional $50.00. When I told them I didnt feel I should have to pay a difference on the rings as they had the same value I just used a coupon at the time which was still valid so apply it to the new. I also told them that I shouldnt have to pay both shipping costs. They then told me that I would just need to pay an extra $40.00. Again I asked what the amounts were for. I recieved an email back verifying the ring size, I confirmed and never heard from them again. I was under the impretion they were sending out the new ring so I waited. I did continue to wear the ring as I was waiting for the new arrival. Then I noticed beyond my first complaint there are now missing stones, the ring is now all bent from wear. I emailed them again to check status and sent them this same picture. They only responded with their 30 day policy. I remindex them that I have been trying to exchange it for some time now and that this is not because I changed my mind its because of the bad quality and they then reaponded again with the 30 day return still stands.
I am very upset that I spent money on this set to have no customer service and an embarrasment of a ring to wear.
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