The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

JC Penney Company / rewards

1 6501 Legacy Dr., United States

I have purchased enough merchandise from JCP last year to have four ten dollar coupons to be used on future purchases however I am unable to access the rewards to use towards new purchases. Online info says I do not have reward points. I have called customer service three different times different days and I am told yes I have points. I am always told by customer service that they have sent email with a link to give me access to rewards. Email never arrives. Seems as though they want me to spend money but not use the rewards towards those purchases.

Sh
Jan 29, 2019

Post your comment