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Itok major fraud alert (Scam company)

Complaint Rating:  88 % with 263 votes
88% 263
Contact information:
United States
Wow, we Completely AGREE!!!



My wife found this company online while searching for a repair for our DVD Drive. The itok tech told her that they would be able to fix the drive by installing new/updated drivers once they installed "their" software to our computer & were allowed full access to our computer.

After paying them over $150 and allowing them access to our computer for over 48hrs., they installed their software & never fixed the DVD problem. Instead they claimed to have done other work & refused to refund our money.

After complaining to customer service (Justin Barrett) a refund was issued and service discontinued. However, after un-installing their software, the computer began to not function properly. The internet connection began to send billions of packets & crash. We called itok customer service to explain these new problems & they suggested sending out one of their tech's for $400+ to repair & fix all problems!

ITOK IS A SCAM!!! If you give them access to your computer & allow for them to install any software, they will ruin your computer & try charging you to fix the NEW PROBLEMS they create.

Complaint comments Comments (62) Complaint country United States Complaint category Computers & Accessories


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N  15th of Sep, 2009 by    0 Votes
itok did refund my money, thank you itok.
A  2nd of Jun, 2010 by    -1 Votes
Had a similar experience...

I hired them to fix a minor issue with my comupter and gave them access to my computer. They then said something else was now wrong with my computer and wanted to bill me $200 to fix the "NEW" problem while NEVER resolving the issue which I called about!


By the way, I called the Geek Squad and was able to have them come to my house & fix my computer along with removing the iTOK software for under $60.00...

Thanks GEEKS!
N  24th of Jun, 2010 by    -1 Votes
My wife just went through the same thing. Contacted iTOK then started there scam about they could fix the problem for a small fee. After the phone scam operator got the access numbers he opened a connection to the computer. "Don't worry this may take a while, I will call you back 0n the phone when it is compelet." After an hour or so computer was checked, it was sitting there inactive. What they don't understand the log in and logout is there on th ecomputer, 2 minutes. Acll back got more phone scam responce and another scam employee was dispatched to fix the problem. After working very hard on th eproblem for 22 seconds he was gone.

A call back with demands for a refund was meet with the typocil scam responce.

N  8th of Jul, 2010 by    -1 Votes
Same thing happened to me...they promised to repair the computer...charged me $142, which they instantly removed from our checking acccount...and the computer is worse than ever.

I called them again...was told they would call me back...and they never did...

Do not use them...they are scam artists
A  11th of Aug, 2010 by    -1 Votes
My customer’s experience is more insidious. While surfing the Net she received a scary virus alert, explaining if she continued further damage would be done to her computer. Of course there was a handy button to push if you wanted “help” to repair this problem.

This “help” took her to the iTOK Help desk where they did what everyone else has described – charged her $200 and left her machine in a state of disrepair. This SCAM is what makes the Internet a dangerous place to be.

If anyone gets this kind of notice immediately shut down your machine. Reboot into Safe Mode (F8 during the boot process) and run a complete virus scan. If that doesn’t remove the virus call a computer professional (hopefully you know of one).

Having someone you can trust get into your computer and fix it, is an important layer of security. Find someone before you NEED their services. Sometimes a quick phone call early on can save hours and hours of work.

Bottom line, never click on a HELP button unless you are confident where it is taking you. Instead of Utah in might be Hong Kong or New Delhi.

PC Diagnosis
Computer Professional since 1978
D  11th of Sep, 2010 by    0 Votes
What your client saw was a google ad.The help desk is on the desktop for issues.You are a dope and are worried that online help sites take people's cash.You can't fix issues keep chargeing people and be around for as lond as they have.They give a five day warrenty for the work.If you click on ### or surf porn or do crazy stuff on the net your previous issues will be back.The so called tech the wrote this is worried because he can't park it by the hour at your house and drain your account and can't cheat granny.Your whole article is garbage.They are partnered with 2 online hughes.net and one other internet corperation, they would lose the relationship if that was the case.People use care when using the net and don't do stupid things, get corprate protection and poof you have no issues.
D  26th of Sep, 2010 by    +1 Votes
the original complaint is the one I take issue with. How could they think a software fix could repair their hardware? Itok should not have sold it like that, I agree, but come on! Its not just the internet that is buyer beware! Geek Squad is the biggest frickin tip off in the world! At least those ppl got their money back.
N  13th of Oct, 2010 by    +1 Votes
It looks like iTOK may be a reputable company, showing on their site that they are a Comcast vendor. You can always check with Comcast if you are concerned. I'm sure there will be issues with every company and different circumstances you'll have to consider when looking at each individual computer that needed fixing. I am not affiliated with iTOK nor have had their services. But I am aware of what they do as a company based on reading about them.

They note on their website: itok.net that they provide a back up service, a PC care service which is a maintenance every 3 months, and other help like printer setup, wireless setup and such. You can read it on their website: itok.net or itokhelp.com.

It looks like there may have been some issues with getting some customers' computer issues resolved or billing issues. I believe you'll need to contact their customer service to resolve any concerns.

On one of the posts here, it implied that the issue was not totally resolved and some money was refunded but because they did perform some of the work, not all the money was refunded. This is understandable. I do want to point out here that if they were scamming you, then they probably would have just taken your money and ran. I do agree that if the PC had a hardware problem and it was not a software problem, a software fix would not fix the issue. And this should be recommended to the customer that they will need to have a hardware part fixed.

What I would recommend is that you do your due diligence on any company you want to have fix your computer. One of the positives with iTOK as oppose to others, is that they are located in the US and speak understandable English. And I'm not saying those overseas companies are bad and it could be that the companies are US based but hire overseas for their IT reps, but it does give you a piece of mind that you are dealing with people in the US and that the govt here can help regulate these companies.

I recommend that you don't get issues with your computer then you'll never need to call any IT company for help. But if you do, talk to them and weigh your options.
D  16th of Dec, 2010 by    +1 Votes
I just used Itok and contrary to these posts, I found the service exceptional. I was quoted a flat fee of $95 to fix an auto responder problem with Office 2007. In total time, the representative spent close to 4 hours. They finally fixed the problem that was due to an update issue with Office that interfered with the auto responder. I dealt with Sterling and I found the service to be outstanding. We made telephonic appointments for them to work on the system and for the most part, they kept them. I am very happy with the service they gave me.
N  23rd of Jan, 2011 by    0 Votes
iTOK does have some sales people who use high pressure tactics to sell you their services. They may even use scare tactics as well to get you to have them fix your computer. There are times when you will need a tech to fix your computer but they will try to sell you a membership service. Most likely a year's worth of service. As long as they can fix your computer and it was a good price comparing other alternatives like local techs or store where you purchased your computer, you can have them fix it. There are lots of times where the issue is simple to fix but because you have no idea about how to fix it, the sales person will take advantage of your ignorance. They will sell you the 1year package for nearly $500. I recommend you seek help from friends/family and do some google searches on your own first. Sometimes your issue is easy to fix.
Their process is that they will take you through a remote control of your computer and show you the processes running on your computer. Most of the time, you will need a lot of those processes. There may be some processes that you don't need running and these are probably programs that get started when you turn on the computer. You just need to click your Start menu, search for msconfig and click on the startup tab to view the items. Uncheck any items you don't want started up and click ok and restart your computer. iTok will show you a bunch of errors that most of the time don't really mean you have an issue with your computer. Errors show up all the time, sometimes just from something not worth worrying about. They will try to scare you on these. If you have a virus/malware/spyware, etc. you should restart your computer and most operating systems you can press F8 before the computer starts booting up to get you to Boot Options. Use the arrow keys on your keyboard to select SAFE Mode w/Networking. If you don't get to the boot options, try again. You'll need to press F8 before you see anything on the screen. In safe mode w/networking, you should be able to access the internet with this mode and search for Malwarebytes and Super Anti-spyware. These are 2 free programs that iTok uses to scan your computer. Get them for free and scan your computer. Then if you have an Anti-virus, scan with it too. Don't forget to update Malwarebytes, Super Antispyware and your Antivirus before scanning. You can probably get a free Antivirus like Microsoft's Security Essentials. I have provided a link for you. http://www.microsoft.com/security_essentials/
If your internet browser ie:Internet Explorer/Firefox is not showing you your regular homepage, it's because the virus changed it. Just search online on how to change your homepage back.
They will also scare you by saying that your computer's "blood pressure" is really high if your task manager shows the processing going up. Once you change the startup, you should be good. Unless you have a low memory (RAM) then you might need to upgrade your memory. Go to www.crucial.com. You can run a scan on your computer and the website will determine what memory you have and what you can upgrade to. They will give you some recommendations for your computer. You will probably need to install a small application from crucial site for them to scan for the memory you have. Go ahead and install it to scan your computer. There are no issues with doing this.
Like I said earlier, most times, there are computer issues that are not too difficult to fix yourself. If you are pressed for time and really don't know where to turn, iTok might be what you need, but do some phone calls to friends/family first as they may be able to get you free help. Also, do some search online. These are some ways you can potentially save you hundreds of dollars.
N  21st of Feb, 2011 by    +1 Votes
i have never had a problem with itok, they do take a while to fix the problem, but its well worth it, , , its cheaper buying a new computer, and if i did, i would still use itok
D  5th of Jul, 2011 by    +2 Votes
Ive never heard of a scammer than gives refunds??
A  10th of Oct, 2011 by    +1 Votes
I recently hired ITOK due to my computer crashing. They needed to send a 3rd party contracted TECH to my house to fix the issue. I informed the tech that my customer ACT database and Quicken database were integral to my business and needed to be restored intact. I was told "no problem". Well, to make a long story short, I have now lost 8 years of customer data and notes and ITOK takes NO RESPONSIBILTY. They point the finger at the 3rd party tech. They tried to restore the data themselves, and when they couldn't, the burden of responsibilty starting shifitng like sand in a hour glass. The, we do not support ACT databases statement comes in handy AFTER the fact. A simple resolution would have been, I am sorry the tech misinformed you. WE will call ACT and see how WE can get the data restored. Becasue WE WANT customers to stay and have a great experience.
A  28th of Nov, 2011 by    -1 Votes
They want customers to stay and have a great experience. We got the biggest "L" on our foreheads. The biggest joke of all of this, I have a satellite server who recommended this company due to my server being the ones responsible for an employee invading emails. When it was time for Itok and my server to work together, Itok had problems with my server getting back to them also. Talk about dirty hands working together. I am sorry about your 8 years of of loss. Itok needs to make restitution to you and me and anyone else that has had the PLEASURE of dealing with them. I think I am on a mission now... this company needs to pay up!
N  6th of Dec, 2011 by    0 Votes
Okay, the original complaint was with itok which it is but I have been posting itok.net complaints also because someone questioned if it was itok.net or itok.com. It is itok.net but most of my build up to protect you folks is under itok.
N  5th of Jan, 2012 by    0 Votes
ITOK so loaded my computer with trash that it almost stopped working. It took about 20 minutes to even download my desktop. To navigate was near impossible. I had a local outfit clean and reprogram my computer, I then changed the bank account I used to pay fo their service. I got a call from ITOK that my account could not be accessed. I told them why. They then had the nerve to ask me to give them access to my computer so they could remove their programs. I told them it had already been done and hung up.
A  5th of Jan, 2012 by    0 Votes
Requested service not completed in timely fashion, problem not solved, charged for free software. Have been refused partial refund. Due to problems with hacking into
my e-mail account, Hughes.net tech support recommended I contact ITOK Help for a computer scan. They sold me a package for $109.97 on 12-9-11 that supposedly
included a scan and clean-up of my computer, installation of help desk software for remote access and registration for ongoing monthly service (at a discount that I was
told was significantly cheaper than if I simply did a scan and clean-up initially and then paid individually for subsequent services), and installation of anti-virus software
to fully protect my computer. The help desk was not installed in timely fashion. I had to call them again the next day and was told that my request had "fallen through the
cracks." When the installation finally occurred, it did not stop the problem with questionable e-mails. Further, it turned out that the anti-virus software that was installed
was a free version and I have since been plagued with constant pop-up ads trying to sell me the full version. When I contacted them to request that the ads be
eliminated, they indicated that they only thing they could to was to replace the software with Microsoft Security Essentials, which I already have installed on my
computer and have been using prior to my relationship with them. After being put on hold for over twenty minutes, I indicated that I wished to terminate my relationship
with their company and requested a refund of the portion of my payment that was for registration for the service and for the purchase of software, or $59.98. I offered to
give them the benefit of the doubt that the scanning and clean-up of my computer had occurred and did not ask for a refund of that portion of the cost. I was told by the
customer service representative that all services had been provided and she would not issue a refund of any amount. When I asked to speak to a supervisor I was told
that she was the final authority on the matter and there was no one else with whom I could speak.
A  20th of Feb, 2012 by    0 Votes
Well folks, I hate to say it, but for a lot of you it serves you right! There are too many people out there who drive by the local repair shops on the way to the Geek Squad, Staples or get sucked in by services like iTOK.net, Finallyfast.com, etc... True, sometimes, these companies will help you out and fix your problem, but you will end up paying an arm and a leg for the help. Most local repair shops do a much better job, charge less for the service and you are treated like a VIP, not like a number! The big difference becomes evident when the problem is more complex and requires an on-site visit as well as shop time. A local shop will take care of your problem and will not bill you until it's fixed. The big guys will charge you up front and when the problem is not resolved, good luck getting a refund. Also, the local shop owners live in your community, pay local taxes, contribute to the local schools, food pantries, parks and could use your support. The best way to find one is by checking your local phone book. Then call a few of them and ask how long they've been in business at that location, what they charge for your type of problem and how - by the hour or by the job - and how soon they can get to it. By calling at least four or five of the shops listed - try calling the ones with small to medium size ads - you can get a good idea of the average cost of fixing your problem locally and if you call a few friends and family members, they may have some information about some of these shops. As an example, most reputable shops will charge $95 - $150 for cleaning out viruses. Any more than that, you're getting ripped off!
N  28th of Feb, 2012 by    -1 Votes
PC Magic

Could not agree more. I own a local IT Service in Grand Rapids and am surprised by the number of people who use Itok or Iyogi..Iyogi i in India!. Now, I do get work because people do use these services, but I would rather have them contact my company directly. They would save a ton of money and be happier.

Problem is with the advertising these online services do. Its hard to find us local small companies. I get 80% of my work from referrals.
N  11th of May, 2012 by    -1 Votes
ABSOLUTELY AGREE - During the most recent comcast email failure, a 'google' of comcast customer support brought up iTok web site first. Person who answered the phone claimed that Comcast had contracted with iTok and that Comcast no longer has its own customer support. The person claimed that there was no problem with Comcast email and asked to take control of my computer. He then claimed that I had a number of viruses and that he needed to charge me $150 for 5 hours of work to eliminate the viruses and would not shut up about haranguing me to subscribe to their monthly internet security service. When I told him that the email problem was on any computer I used, he claimed that someone had hacked my email account. When I told him then that was a security problem with Comcast, he immediately put a "real technician" on the line. That technician told me that Comcast indeed had a problem with its email (confirmed by recent news reports) but that he would fix a few other glitches I had. Ultimately, he did not fix anything but managed to utterly screw up registry edits I had added myself (in order to open Excel files in separate processes). After proving to him that he had not fixed my "glitches", it took several calls to iTok to get my money refunded (not yet refunded). The technician had "left the building" while still in control of my computer. THIS COMPANY IS A FRAUD. THEIR PEOPLE ARE UNQUALIFIED AND UNSCRUPULOUS.

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