Invicta Watch Group — no care
Invicta does a massive amount of business on ShopNBC. I am a new comer to the watch scene and purchased two Invicta watches during the television shows. After less than three months wear on both watches, one fails to keep time and looses hours a day, while the other one is defective due to a very large piece of glue or adhesive that has broken off the watch dial.
Each watch costs $25 to send in for warranty. So the total would be $50 for both watches...which basically adds up to almost the price of another watch.
Two watches should not fail in less than 3 months. I have emailed Invicta to ask for either a discount or waiver of the warranty fees since both watches failed in such a short time. That was three weeks ago...no response whatsoever.
Next, I called "customer service" and I use this term very loosely. I was put on hold for over 30 minutes. When I finally was able to get someone online, all I got for my troubles was to have my call transferred to another person who was not there.
I left a detailed voice message and a contact number. Guess what? No one has returned my calls.
I feel that Invicta does not stand behind its products, rather, they hide behind a wall of phone reps and a horrendous call waiting period probably in hopes of the customer giving up and going away. I was not one of them.
It is evident that although Invicta has a large market for its watches through television and ShopNBC, it has no intention of providing any resemblance of customer service or quality control in its products.
I would appreciate it if everyone would post this up in as many watch sites as possible to put pressure on Invicta to not only address this severe problem of ignoring its customers, but to also have better quality control on its products.
I am totally dissatisfied with Invicta's lack of customer service, and even more appalled at the shoddy products I received in my purchases from them.
Not everyone buys its high end watches that cost upwards of $500 or more. But Invicta's lack of care for its low end line speaks volumes about just what sort of company it is.
Eyal Lalo, the CEO of Invicta boasts proudly whenever he is on ShopNBC that Invicta is unsurpassed in price point and quality. I would respectfully disagree from personal experience on this.
Mr. Lalo, just what sort of an operation are you running when you cannot even stand behind your own products? I'll tell you what sort of company, its a company that neither my friends or myself will promote or buy from again.
I am not disputing that things sometimes happen in production. What I am concerned about and frustrated about is the seemingly lack of response and care for a legitimate problem that I have encountered with its watches.
Ignoring your consumer base is the first step in getting a bad reputation and the resulting effect of bad publicity and eventual slowing of sales.
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