Intuit
Reviews and Complaints

I feel your pain Terry. The biggest problem I have with this is not that I did not sign up for automatic renewals. The thing that gets me is the fact that since I purchased the software last year I had to get a new Visa card after I lost my wallet. I have never updated my account information with Turbo Tax since. How is it they have still charged my account with my new card number that they should not know?

ditto happened to me to. i signed up for free turbo tax. two years ago. and was charged for quickbooks last month. it has been reversed.

Complaint Summary:
We can not obtain help from Intuit to complete our website structure for shipping and freight options. We were promised by the Intuit sales person during the sales process that the Intuit site would handle our needs.

Solution Sought:
Intuit must contact us to complete our site. Intuit must help us with product spreadsheet issues (to view them & help with imports). Intuit must complete the freight calculations and options for our customers. If Intuit cannot provide complete freight options & coding to meet customers needs, we can settle for links to email, call and chat for freight options for customers.

Complaint Details:
We purchased a site design with Intuit sales rep Justin Weeder June 2010. We were clear what we were selling & what was being sold. We showed him a similar site to make sure Intuit could make our site function the same way, including freight. We were assured it was no problem & that Intuit could complete our site.
January 2011 after getting a lot of the products & info loaded onto the Intuit site with great frustration (their c/s employee’s lack of knowledge on their storefronts functionality) we had a conference call with Justin regarding issues with their c/s support and freight options. During the call Justin said “if we had any issues with c/s to contact him”. He said if we produced a freight option code, they would have no problem incorporating the code into the site. After much more trial, error & calls to support we are finally ready to make the site "live". We found freight coding options and emailed & called Justin on May 11 & May 17 - no response. June 3, 2011, we reached Sierra. She told us Justin moved to another department but she works with him - to send her the info, which we did. After 2 emails she responded that we try to code it ourselves but it may crash our site. We asked her for clarification/suggestions, she did not respond. We called c/s several more times. June 11 a rep. said that he wondered if Intuit fit our needs. We asked him to remove freight options with a call, email and chat option. He said we needed to talk to Justin-called & email him July 11 & 12. NO RESPONSE.

Our Company Product or Service:
We sell steel building accessories.

Intuit small business Web sites is the worst company ever there support techs are total ###s know nothing about websites. I wonder where they get there help from. Not to mention very rude they have a major glitch in there system I discovered they try to say the mistake was from my end and treated me like I was stupid Joe consumer.Little to there surprise I'm a web designer myself trying to help a friend out with a quick project. Also they charged for the free trial and kept taking money out after we had canceled. Sad part about it was that the person they were stealing from was disabled. So boycott this piece of trash company.

i talked to this company on the phone and told them i dont want the service becuase it will cost to much. the rep said my card will not be charged, 30 days later my card gets charged and they tell you it will take them at the least 10 days to give your money back. they are a rip off do not use this company to start a web site. USE SOMEON ELSE.

I just found out that intuit had been take $39 every month starting 1/1/2010 thru 8/1/2011 I called and asked for a refund because I had not order any tech support. The 1st person told me he could give me only 6 months back, I told him I would need to speak to his manager. She said she could only give 12 months back. I told her I was still very unhappy because I had never order this, and I should get all of my money back 20 months.

This is a total scam the websites are garbage and the 30 day free trail is not free at all as we speak I'm trying to recoup 230.00 they charged to my credit card overnight! Stay away from these scammers I've been waiting for 2 hours for someone to pick up on customer service NOTHING YET! STAY AWAY!

We have 3 unauthorized transaction with them too. They do not charge as per agreed price. They just go for anything without asking for approval at all. In total, they had stolen $4.5k from our credit card. Be very very wary!

I agree 100% and have had similar frustrating experiences with Intuit / Homestead. They avoid the customer and create a list of rules after you pay that make it impossible to get resolution. Ovoid Intuit Wedsites! The only way I would buy a website again is to buy a working clone.

I just encountered the same issue with false charges on my credit card. India has agreed to let me call back tomorrow and discuss getting my money back. In the meantime, it will take me 5-7 days to get my $250 in unauthorized charges credited back to my account. Absolutely amazing how they can get away with this. This is the second time in the past three years this company has done this. I will never purchase from them again! They have no customer service department. Sorry but when they can't understand Americans and English, they should not be supporting us!

I waited two hours on hold waiting for a customer service person to help me
concerning two unauthorized charges of my card totally over $700.00.
Intuit has the worst customer service. I asked for anything in writing
showing anyone in our company that authorized a charge. They didn't have
anything in their file.This company should not have access to anyone's
credit card information.

i have been asking if I need to file for 2022. please answer me does

These people hold money and make us jump through ridiculous hopes. Telling me its the law, while NO ONE ELSE is asking for all the none sense they want. Such as a selfie ... I have been back and forth with them for a month, and they are still holding my money and making me beg for it ... ridiculous company. I would say I might even hate them

File # [protected]-- Claude Regimbal-- Not resolved Very bad service.

Mangement Supervisor was to call me. Bad response.

Personal Conversation Only.

Phone numbers Between 9a.m. to 4p.m--[protected]

[protected]

Have loyal Customer for many years and this is the worst i have treated.

i have asked both intuit and my bank to stop the payment for 3 year and still payment is taken. i am considering legal action

Mark Maudling

MPG Services

[protected]

mpgs247@gmail.com

I paid Turbo Tax $26.68 to e-file my state tax return. Due to a particular form in my tax return, I was unable to file it electronically and had to send in a paper return. I have been battling with Turbo Tax customer service who refuse to give me a refund for the e-file fee that I was unable to use.

I have NEVER been an Intuit customer. I have never used Turbo Tax or any of their products. So why do Intuit charges show up on my checking account? We had almost $1, 000 in charges via POS Debit via Intuit twice. Our cards were cancelled and reissued TWICE this year. It's happening again.

This is in response to your posting at Complaints Board. If you have any questions, please contact me. Thanks. Below is my posted response. I hope this satisfies you and earns your trust back.

Unfortunately, the TurboTax agent's response is incorrect and I apologize for that.

TurboTax Deluxe 2006 is virtually identical to the 2005 version. If you have investments like stock/bond transactions, Deluxe will work fine for you. Premier is ideal for investors who have more complex transactions or need additional handholding in this area. For example, you may wish to upgrade to Premier to get these additional benefits:

1. BasisPro - BasisPro automatically computes your cost basis for any publically traded security regardless of when you purchased it and regardless of any corporate mergers/splits/cash distributions/ spinoffs, etc. that may have happened since your purchase.

2. Additional guidance with regard to stock options and employee stock purchase plans.

3. Additional help and interview customization for rental properties.

Just to reiterate, TurboTax Deluxe will handle all of these security transactions and rental properties, but TurboTax Premier provides more help, customized interview and BasisPro to make these complex areas even easier to master.

I hope this information helps.

Bob Meighan
VP, TurboTax

I feel like I've out dumbed QuickBooks, at least for a while yet. I run an older version from before all the "activation" nonsense started. My QB resides on a computer that never sees the Internet, so security is not an issue--just the minor inconvenience of needing to transfer data now and then over to an Internet-connected computer to email to my customers. I've written my own payroll program in Excel that works well enough for my small business, and I keep up with my government filings. So, one lady's answer to all their b---s---.

I am still using 2013 Pro. Works just fine. One day it had a bizarre error and would not allow me in to it. I decided to upgrade at the tune of $200. The new 2018 pkg had issues. When I called QB tech support they wanted $400. to fix it. And, as usual, the person spoke very little English. I asked if they had a one time fix price, no was the answer. The third tech I spoke to offered a one time fix for $200. I refused to do it. I finally remembered I use Acronis backup service. I rolled my PC back and all was good. My complaint is Quick books is a scam and they continually get worse. I would not put it past them to have created my problem to begin with. They want you to upgrade every year. They no longer offer support or software downloads of programs only 4 years old. I should really start looking for another software.

Several years ago, quickbooks updated my QB software that I'd bought. The update disabled QB and I could not use it. I called QB and they said I'd have to pay $50 per hour or whatever their fee was for them to fix it. They broke it, why should I have to pay their extortion fee for them to repair it?!?! Now, they are going to intentionally disable the credit card processing that is tied to QB unless I buy QB 2015! I pay a monthly fee for their CC processing, points, etc and they still want to extort $225 from me to continue to have QB and their CC processor to function. Imagine buying a car, taking the car in for service at the dealer, and the dealer disables the car and tells you that you'll have to buy the car again for them to fix it. SCAM!

They just tried to do it to me. Said 2006 no longer supported. "I don't need support. I need my QB that I paid for to work". "Let me spek to your supervisor". We she came back on the phone she said now that her supervisor said it was OK for her to help me re register. They just want to sell you stuff and if you do not need it Don't let them get you.

I have had the same experience having to tell my old clients to upgrade to newer quickbooks because otherwise I couldn't read their files. I have finally found a product though that is working wonders online. It is called Xero. You can find them at Xero.com. They will simplify your accounting more than you would have though possible (especially after switching from quickbooks). If you would like a VERY competitive or, in my opinion, much better alternative, consider using Xero.

Visit my website at www.lucidbooks.us if you are interested or give me a call and I'll let you know what options you have available. I offer a monthly service to provide accounting and support.

Quickbook is now going to screw you because they are going to charge you to upgrade evry two years if you use there payroll services. i have 2008 version and they are forcing me to upgrade to 2011 version or i wont be able to use my payroll services through them. DONT buy Quickbooks!

Bought Quickbooks 6 months ago and my laptop died. Switched to Mac and called them to switch my license to Mac Version. EVERY other company complied...QB said "NO". Period. Can I talk to someone else? "NO". Is there someone to file a complaint with. "NO, I am the presidents assistant" (me - really, lol, what's he wearing today?). Choose financial software carefully because once they have you they know they can screw you because it's a pain in the butt to switch finance software!

I've got a small machine shop. 3 employees, 2 of which ar my wife and I. We constantly are having tech problems. Again the complaint for which everybody has, and the response from QuickBooks: "well, we can fix that if you'll buy our online payroll service."
We are'nt able to enter the new tax rolls, without using thier online payroll service. I think maybe they don't use any people to do this online service-Ergo they make huge bottom line, with no real overhead(except code writers, which is all they are anyway). Thanks for all the integrety QuickBooks!

I upgraded to the quickbooks online after checking, double checking that the client credit card information would convert - the lied it did not ! I have wasted three weeks with multiple calls only to find out that it can not happen - mind you they don't care either.