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1.2 321 Reviews

Intercape Complaints Summary

14 Resolved
307 Unresolved
Our verdict: If considering services from Intercape with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Intercape reviews & complaints 321

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4:02 pm EDT

Intercape broken contract

I booked a ticket last Sunday 7th June at your Windhoek office with your operator Valdez Hamuela from Windhoek to livingstone. He also confirmed the ticket was not refundable but could be used on another date. No conditions were given.
I was taken ill on Sunday evening and was unable to travel my lodge reception corny over one hour trying to tell your Windhoek office before they examined the situation.
After a few days I managed to get to the hospital who advised I seek medication from a nearby pharmacist. I did so and received medication in the form of Imodium flu tablets and rehydration all prescribed and labelled with my name.
On Friday when I felt better to travel I visited your Windhoek office where I was dealt with initially by Susanna Titus who said the HQ would not reschedule the ticket despite having a certificate signed by he pharmacist doctor.
I complained and explained I would have no alternative but to sue Intercape. She refused to provide your legal department. Then che spoke to customer services and sUd Intercape would provide a voucher to travel the followings Monday.
Whist I waited having accepted this new legally binding offer. The operative then said she could not do this. She pfovided the name of an alleged manager Hennie Schreuder the boss but would not provide a tel no.
I then spoke to her alleged supervisor who I can oy describe as illiterate thug called Ricardo who refused to give his surname and threatened to sue me if I sued Intercape.
Suffice it to say I am now going to issue a ins in Windhoek this coming Monday and as u am resident in Botswana will do the same there and even in the UK.
I do not accept being lied to twice. Naturally once all of these facts have been dealt with in court Intercape will have to defend this in at least 2 countries and your procedures be verified legal it otherwise by magistrates.
This will incur severe and prolonged costs on intercape addition for compensation and my legal costs.
I am a highly princied individual and will pursue this worldwide for as many years it takes

Regards
E H Houghton
[protected]

Sent from Yahoo Mail for iPhone

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4:53 am EDT

Intercape missing luggage

I travelled with Intercape from Port Elizabeth to Cape Town on the 29th May 2015... I was shocked to find that my Luggage had disappeared from the coach on arrival in cape town.. They normally give you a luggage sticker to be able to collect your luggage from the coach and I still have mine in my possession. Intercape refused to guide me on the steps to take to get my luggage back, Instead they drag the situation. I went for a weekend away and was stuck with no clothing nor neccessities. Intercape should pay for their negligance

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Lynette Janneker Julius
, US
Oct 19, 2015 12:01 pm EDT

Assistance is needed to guide passengers through a process of trying to get back missing luggage, Luggage went missing from Durban to Uitenhage, paid for excess luggage, have three tickets for 3 bags in passenger possession and at the drop off, only 2 bags there. Told to claim from insurance, when booking the ticket, there is no guidance as to excess luggage being paid for nor, insurance for missing luggage offered. Inter-cape does not respond to another website for complaints

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5:52 am EDT

Intercape rude bus driver

On the day of the 7May my husband and I are traveling from Upington to Johannesburg. We as the passengers were all aware of the refreshments stops as this is nt my first time travelling with intercape. As we stop in Kathu, everyone on the bus got out. From nowhere the driver started screaming at us that this is not a Truck he is going to leave us. My husband asked him if we can buy something to eat, cause we thougut it's a refreshment stop. He responded in a very rude and unprofessional manner saying"you should know how to talk to elders and my husband will get what his looking for"That was a thread and we will not be threaten by intercape bus drivers. As I'm typing this, we are still on this bus (ticket no 0705152113JT651). Passengers are so so unhappy and we demand an apology as we paid a lot of money for this crappy service. If nothing will b done any this, then it will b my last time travelling with this nonsense.

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5:59 pm EDT
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Intercape intercape over loading passengers!!! by theolan naidoo

I had booked a bus ticket for my partner to travel from Pietermaritzburg to Midrand, at Pietermaritzburg the bus was over loaded and my partner is forced to sit in a steel box by the driver. I paid in advance to reserve a seat. And i expect the people that are not on the listing to get off the bus and give preference to the passengers on the list. The service is pathetic and I will not accept it. I want my partner in a seat immediately and i want my money back for all this inconvenience. I wud like to see the CEO of intercape to sit in a steel box for the next 7 hours. I have pictures and i will publish it in every news paper.

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4:00 am EDT

Intercape deceiving

3 tickets booked as return from ct el. I contacted the call centre more than 48 hours in advance to please move the tickets to the following weekend due to a family emergency. The call centre agent couldnt assist me as i never had any ticket numbers at the time. . . Absurd as they can surely check on the name and surname. When i called the next day i had the ticket numbers buyt then there was a penalty applicable that cost me more than the initial tickets bought. Money does not grow on trees. I always use greyhound but cause the children went on a church camp and people told me about intercape praying on the bus before it leaves and the christian movies they show, i was so keen booking with intercape. . . Which i unfortunately regret. My children had to keep from going to the bathrooms as the toilet was an absolute disgust. . . Pictures taken. The girl woke up in the morning hours with cockroaches running over her face and banket. . . Also took pictures of this. Ii complaint to the teamleaders supervisor (Mandy) and the manager (Robert bezuidenhout) who until today still hasnt returned my call. I ended up paying for new tickets which im not going to leave just there, im going to publish the oictures and the complaint in the news paper if i dont get the respond i want. I will never ever in my life use them again and would go to the extreme extend of warning other people against them. I demand a full refund.

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12:51 pm EST
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Intercape bus two hours late

We wanted to travel to Cape Town via bus and booked on the Intercape sleepliner. On their website they said if the

bus is delayed they will notify via sms. We still waiting for the bus that was suppose to leave at 18h50. No sms and its 20h53 already. I have even tried the contact centre and no answer. This will surely be the last time I will book on the Intercape sleepliner. The worst service ever. And apparently they are never on schedule according to the poor people thats waiting with us for the bus.

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4:55 pm EDT
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Intercape violation of a law, non respect of schedule

Traveling from Pretoria (SA) to Maputo (MZ) with Intercape was really a nightmare… 600 km in 18 hours… Well-done intercape!
Briefly:
- As the bus was in overweight at a police check, the personnel from intercape asked passengers at the rear of the bus to stand and come to the front of the bus.
- Still, after trying twice to balance the weight, they started unloading the luggage from the rear to put it in front of the bus… and after trying several times they called a second bus that arrived 2h30 later…
- As the new bus arrived, men from the overweighed bus where invited to get in … Again, the bus was still in overweight…
- After loading part of the luggage on the 2nd bus, the balance check was finally positive…
As the two buses arrived in Nelspruit, the men where invited to go back to the first bus (They where no more police checks to detect overweight situations). The luggage was moved to the first bus as well…

Luggage is not weighed by Intercape as it should, and they make you pay for extra luggage to increase their income. The company does n’t care for the total weight of the bus, and completely neglects passengers security …

They literally play with passengers and their lives… what a greedy company!

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5:15 am EDT
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Intercape bad bus drivers

Me and a friend travelled with Intercape on the 17th of April 2014 and returned the 24th of April 2014. We travelled from Klerksdorp to PE 19:45 and come back from PE to Klerksdorp around 16h00. We really had bad drivers that had to really break to stop at stop signs and traffice lights. Also not very friendly drivers and very unprofessional. When we went the drivers also just threw his rubbish on the gras outside and when we came back when the driver loaded he threw the papers of the tags on the road while he was putting the tags on the suitcases. There is bags on the busses for the rubbish so I do not see why they have to litter. And they have pockets for the paper of the tags where they can just put it in till they can throw it away.

I always used to travel with Intercape years back and always had such good service, friendly drivers and hostess and never had to pray the whole to just arrive safely cause of bad driving. I was very disappointed to find out how in only a few years the services had gone so bad.

And as it is a Christian company I feel even more disappointed. As the things they do do not represent Christ.

And as I was also travelling with a friend from England, what a bad name it gives to SA. She also told me she is so glad she didn't travel alone cause she never would have know where to get off. Cause they never announce every stop, so you can know which place your in and if it is the stop you should get off at.

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masisi
, ZA
May 18, 2014 1:59 pm EDT

Intercape hostesses are rude not everyone enjoys the cold fan especially in winter. I kindly asked her to turn it off and switch on the heater yho she laughed at me and walked away. I am freezing cold

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5:23 am EST
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Intercape arrogant employees

I was suppose to board an intercape bus from ptretoria to durban at 9:30am this morning (7/12/13).I was at the bus station ny 9:00.A bus came to collect passangers atabt 9:15, I was seated outside the intercape offices because it was full inside.When the passangers started boarding I approached the hostess and asked her if the bus was gping to Durban and which passangers was it picking up meaning da 9:00 or the 9:30 passangers.She answered that yes it was going to Durban but it was for the 9:00 passangers only.So I went bavk and took a seat and continued waiting.At 10:00 I realised it has been 30 minutes and the bus has not yet arrived, I went to ask about the bus from a young gentleman who is an intercape employee and was loading luggage on a bus thay was said to be going to Cape town.He told me the bus had left at 9:30.I was shocked, he told me to go inside and ask the ladies at the counter if there is any arrangement that can be done.I explained what had happened to a light skinned lady who told me theres nothing that she can do I should catch the gautrain ti Park station amd it was already 10:15 and she said the bus leaves at 11:00.I was very upset, because I did not understand why I had to run around and get private transport and chase the bus, and she was not sympathetic at all, she then stood up and left.The ypung lad tried to help me saying I must board on the bus going to Cape town and they will drop me off in Park station but it was already late the bus was going to leave at 11:00 going to Durban.I then asked for a refund so that I can rebook with another bus line so that I can make it to Durban for my mothers birthday party.Another lady was asked to assist me, she immediately told me I must be lying, how can the bus leave me alone, the hostess would not lie to me, and she is sure I came late and im making up a lie.I was soo upset, she embarrased me infront of other customers, calling me a lier even when I discribed the hostess to her.After that I asked her to call the hostess of which she did and the hostess denied ever talking to me and said that she had spoken to alot of people.I then cancelled the ticket and got a voucher which is 45% less than the purchase price.I am nt against human error of which the hostess might have made but insulting me infront of people and the hostess denying we haf such a conversion, is rude, arrogant and unproffesional.I do not want to use an intercape bus ever again, I want my full booking fee back because it was not my fault that I got left behind.I would really appreciate it if you would consider my complaint and ensue that such treatment is not given to any other customer.Looking forward to hearing from you

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Kathu, ZA
Nov 10, 2023 5:45 pm EST
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Same thing happened tonight at Total garage Potchefstroom 10/11/2023. A man was standing at the bus he was suppose to board, he gave the driver his ticket after asking him if the bus is going to the Eastern Cape. The driver just checked his ticket did not reply and just went on with the other passengers. The man thought it was not his bus so he just stood there. My husband and I were looking at this whole scenario the bus left and when our bus came for Cape town he asked the driver and the driver told him that his bus already left and he explained what had happened no one could assist him. I hope you guys will reimburse him because it's after all your drivers fault. I can't remember his name but I know he was supposed to go to Queenstown. That poor man was waiting since 5 o'clock for the bus and he's from Stillfontein. The employees not all of them but the cashiers at the garage was not even helpful.

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primrose mkhize
, US
Jul 25, 2016 7:33 am EDT

Afternoon intercape we book a bus yesterday in durban to midrand, we were using bus number 152 8t left durban at 11:hoo they only stop at montrose mind when you go to the rest room you find que when you go and buy refreshments you find the bus left us there 8t stop at a T junction and the driver was very rude and he insulted us 8n a bad way.please improve your customer service to your drivers .it was very unfair for as we had run for the bus thinking about our luggages.this happened on the 25 July 2016

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10:32 pm EDT
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Intercape bad service

I was travelling from Durban to Pretoria on 16 October 2013 on the 21:00 bus. I could not sleep a wink as the environment was too cold from the ridiculously cold airconditioner. After numerous attempts to request adjustments to the airconditioner, our "hostess" BONGI met me with a response that smacks of insolence. Furthermore there was no water in the toilet sink, what is this?!?, a shebeen? I'm sure even shebeens enjoy better facilities. I travel frequently with the bus in between these two destinations and I choose to travel with Intercape due to the Christian values it professes. If respect and excellent customer service is not one of your core values then I suggest you step out of the service business. It is not for your company!

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1:48 am EST
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Intercape major time delay issue

Good day
I would like to lodge a major complaint against intercape and I am very more angry than upset at their timing schedule that they arrive

If a bus is showing on computicket as a certain time then the bus should be there at arrival at that certain time not 2hours later...and this is not the first time this happened...its no use coming in late and saying sorry about it, that really doesn't help at all...people have to be at a certain place at a certain time...that is why they booked that available bus...different case if there was traffic maybe half hour delay maximum due to traffic..but if the office is trying to contact the bus driver or copilot they should answer their phone or check in with 24hour tracking system...not leave the customer in the dark...and secondly their check in system is all messed up...firstly they check that the lines are all in order then they check the tickets at the building door, then at the already delayed bus they check tickets at the bus door then they check the tickets inside the bus by 2 more people, I mean come on...firstly the lines should be arranged such that they be in order...check in should be done at the bus door...that should be it...nothing more...they should get their acts together and work systematically, that is really insane, this is the first time and last I'm taking intercape and I'm not the only 1 that's not taking this bus in future...this email should in fact go to the director or managers eyes for him to see what's really going with this service...url call urself a luxury liner...doesn't mean that that you have to take your own luxury time to arrive.please fix this issue of late arrivals or I will...

Kevin

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8:03 am EST
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Intercape late bus no communication

You could have at least sent an SMS. I am not sure if it's because the bus is going to Zimbabwe but we have been for almost two hours for a bus that should have left at 1pm to Harare. It is now 2:46pm no one has said anything. I called the intercape office at 1pm and was promised the bus would arrive in 30mins but alas, I am still sitting in stinking Park station With a four month old baby with NO explanation from ANYONE! How appalling intercape. HOW APALLING! 

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Christine Azevedo
, ZW
Feb 02, 2013 4:11 am EST
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My 80 year old Grandparents were on the Intercape bus 2 days ago. They left Bulawayo Zimbabwe at 4pm, arrived at the Beit Bridge border at 7pm and the Bus broke down. They only left the border at 6am on a "rescue bus" which took 12 hours to travel from beit Bridge to Jo'burg. The air con wasnt working, neither were the toilets, and the music was so loud on the bus that my gran had a splitting headache. All my gran's medication that was due to be taken by 9am was in her suitacase, and she was only able to take it the following evening. No one has given us as much as an apology, and we would like to know what we can do about this situation. In Zimbabwe there are laws protecting Pensioners, what laws does South Africa have in this regards? O

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5:59 am EDT
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Intercape believe abuse... warning fundamentalist views-needed

Besides the 3hr delays in the Grahamstown - Cape Town leg, things happen, the return trip was an ear opener. Whatever happened to ones right of one’s own religion or non-religion? The entertainment space was occupied by relentless and sanctimonious drivel from start to finish. The trip opened with a tacky prayer and the video selection had a cheesy mid-west story line with a church theme interspersed as this was with much Jesus talk. If this wasn't enough, this was followed by a plug for the "surfers" who were making inroads in signing up new members in the South African hinterland, an area of untapped opportunity. What horror! Leave our ears and minds alone on these trips please. This was torture. I will never again take the fundamentalist mainliner unless I've a gun to my head. Question is. Do we push for firing the driver if hwe chooses the "entertainment" or do we fire the company?

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Update by DezWeeks
Oct 02, 2012 6:26 am EDT

Its Belief Abuse . . . Warning needed on bus- "Fundamentalist views"

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6:02 am EDT
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Intercape bad experience

I booked the bus from Midrand to Cape Town, Firstly bus was delayed and broke down twice before departing from Park station< had a problem with its gears once we were on the road. They could not serve refreshments as urn was broken, toilet door lock brocken and Tv broken, no system to talk to passengers hostess has to shout, hence the amount you have to pay for such bad service, the staff advise you as a passenger they have to make the busses get to there destination at any cost, top management dont want to know about deteriorating busses. we then stuck with out diesel ouside worcester as the guage is faulty, had to wait an hour for a coach from bellville

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11:42 am EDT
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Intercape driver

On the 20th Oct 2011, 7.05am in the morning, U24 which stop at jln Genting Klang.I was working 8am shift today n i was siting inside the bus for 30mins without any moving!the driver park his bus there waiting for more passenger, i get into the bus at 7.05am n the driver start to drive at 7.35am after 30mins waiting time!and after he start to move the bus, traffic was jam due too the peak hour in the morning!i was getting late and the bus was full of people inside just like a ''saddin can''! Obviously the driver is very greedy to earn more money for his company but he never think of his passenger! Everyone was rushing time for work & study, n i was end up wit running early in the morning n without breakfast to work!this is an unpleasant experience i ever had!Hope the Rapid KL company will see my post & do something about this issue, together with the driver on duty today!

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svacation04
, BD
Nov 24, 2013 6:05 am EST

Sundance vacation comprises of a highly skilled team of professional planners who have several years of experience in dealing with all types of customers and providing them with the best travel opportunities. Till now it has fulfilled the desires and choices of a wide range of customers. Vacations can be fun and you can enjoy cherishing moments by getting in touch with the best service providers in the industry. In the recent years, Sundance has earned a huge name in the market by delivering outstanding services to the tourists and travelers. It has also received several awards for rendering exotic services to the travelers and contributing in creating a nationwide economy

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ONKE
, ZA
Dec 10, 2013 10:10 am EST

My family had respect for the Intercape buses up until their poor service and greediness. They just don't care about their customers at all all they care about is the profits they make. Its the festive season and the rates went up but because it was within our family we always travel with intercape but that relationship ended the past weekend.

I bought a ticket for my mum for sunday but then the cashier printed the tickets with incorrect dates for saturday, because of circumstances i was under i took the ticket not noticing this because i believed i was dealing with professionals but little did i know the ticket expired saturday. Then at the station on sunday as per booking they said the ticket expired as it was for saturday so i had to pay again for her and i was advised by the bus driver to report it to customer service but then the senior manager insisted they cannot do anything as i was at fault but taking & signing the ticket. I am at fault ofcause by not properly checking, but i still feel like it is unfair to pay that much money nothing. Here i am left with the unused ticket. To make things worse the bus that i paid for for the second time did not honour the times as it got in Mthatha at 6pm instead of 02:30pm and no communication as to why it delayed or it will delay,

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7:23 pm EDT
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Intercape - horrific experience

I will NEVER again travel with the Intercape Sleepliner! On the 16th of August i booked a bus trip from Bloemfontein to CPT. To start off the bus arrived 50 minutes late we were suppose to depart at 23:40. Then with No apology we get cramped into the bus with poor aircon. They generally seemed unorganised and the toilet was dirty and smelled disgusting. the...

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5:39 pm EST

Intercape rude, incompetent staff with bad attitudes

On the Sat morning 06th March 2010, I had to collect my fiancé at JHB Park station, upon arrival at park station we waited for the luggage, her suitcase ended up in PTA luggage, when we asked the guy that he must look at the PTA luggage he refused. Then he shouted at me that I am stupid why I put it at the PTA destined luggage. I was not in the bus, Even if I was in the bus who packs the luggage in the compartment, the was no need for insults. He was not planning to stop his insults I then apologized for “incorrectly” placing the suitcase, I then asked him to look for it he refused & told me he’s not going through that entire luggage for one suitcase. He then said I must enter the luggage compartment & search for it since it was my fault, to avoid further confrontation with him I elected to enter the compartment there were not even ten bags remaining. Worst case scenario if it was my fiancé’s fault, no paying customer deserve such treatment, what if I refused to go into the compartment. To think that I was not even in the bus and that the attitude I got, I pity the people who are stuck with such crews for such long hours. needless to say she had an encounter with hostess enroute.

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4:48 am EST
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Intercape voucher

I have booked a bus on the 20/08/09 at 18:15 at Khayelitsha mall Shoprite that will be leaving the same day from Bellville to Bloemfontein. There was a taxi strike and i could not get the taxi to take me to Bellville, so i have gone back to Shoprite to cancell the ticket, but their system did not allow them to cancell it. The person called Simphiwo Vananda and Zintle Gcolotela contacted intercape emmidiately and i was given the voucher that they said i can use it whenever i will be travelling. The reason why i was given this voucher was because i was foced to leave the same day because i was going to Bloemfontein for attending the funeral of the family member, but yesterday on the 03/02/2010 i have contacted the number i was given by people mentioned above to check if the voucher is still available. I was told it have expired on the 21/08/2009.

I need help from your department, because i am working hard trying not to add on criminals and now intercape is robbing me day light.

I do not think myself, family, friends and people close to me will ever trust intercape services anymore

Please do not hesitate to contact me for further details and the voucher number on this numeber. [protected]

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Intercape not considering the passengers

Wow did I have a horrible experience with Intercape, We booked for a sleepliner, when we got there on sunday, the bus was giving problems with the clutch, the just sent us sms's to say that we have to use the mainliner, or cancel, They sent us a broken mainliner, anyone could see that the bus could stuck anytime, We went to the office to coplain, and they said that it is either there way or no way, I paid for a sleepliner, but got a mainliner, the aircon did not work in the bus, We were actually boiling out in the bus, The tv was not playing, The seats were so uncomfortable, when we jumped in the bus, it was smelling off, like it stood clossed for long, When we got to bloemfontein, the clutch gave in, we were driving 20k, bearing in mind that some of us had to go to work, others had to catch their flights ens, when the assistant called the office they said that they are going to send out an tecnitian to fix, why couldn't they just send out another bus, We had to go stand on the corner by the robot and look for a taxi, we had to pay the first taxi, R15-00 to take us to the town taxi, when we got the, we had to pay the taxy R18.00 to take us to town, to top it off we had to go back to park station the evening to get our luggage, Intercape is very dissorginised, inconcederate and selfish, I would never ever recommend anyone to go to intercape, it is the worse service ever.

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DawievdW
, ZA
Dec 06, 2018 3:47 am EST
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I have used Intercape a number of times over many years, but add my wife and two sons, then it adds up to many dozens of times. My conclusion is that no bus is taken out of service for long enough to do proper maintenance, so they keep every bus running until it breaks down, and then only emergency repairs are being done.

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Vanker
, ZA
Feb 06, 2015 4:43 am EST
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The Bus broke down three times! absolutely horrendus. Not sure why they allow this bus to still operate

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Intercape poor service & payment facility

Be aware when you pay for a Intercape bus trip online with your credit card in South Africa. The money is deducted from your bank account, however you will be unable to get on board the bus if you do not have your credit card with you.

Despite having my identity card and drivers licence when attempting to board the bus, the driver informed me I needed the credit card which was used to purchase the bus ticket. However as I did not have the card on me, boarding would be denied and I would be fully refunded.

However after several calls to the Intercape complaints department I established Intercape will not refund any money and would not offer a voucher or complementary travel ticket instead.

The credit card transaction was completed on the day prior to travelling.

In my opinion Intercape operates an inferior payment and bus service. The buses are regularly more than 30 minutes late (Their terms & conditions ensure the company is not liable for anything ) Intercape changes the services offered online after the booking is confirmed, while the Intercape lost luggage liability does not exceed R.50 per consignment (which is a joke!)

I strongly advise using an alternative bus company.

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Jan van Riebeeck
, US
Oct 08, 2015 3:52 am EDT

Intercape, you useless, unreliable good for nothing mother humping imbeciles!

If your buses aren't late, then they usually experience a breakdown without informing your passengers. on top of that, if your buses aren't late (probably due to your inexperienced, ill equipped staff who have no concept of time or being structured), a refund is usually out of the question - another way of ripping off your passengers.

Even your call operators are just as bloody incompetent and brain dead as your service. one stated the bus arrived an hour later than scheduled. the other said the bus would be 5 hours late. are they even working for the same dismal company?

Y
Y
Youcan
, ZA
May 02, 2013 11:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi. Today I booked via Internet. Credit card debited. Bus boarding time was 01h25. Waited for bus from 12h52 to 02h55. When I call, after holding for 20 mins, I was told that, the bus was not aware of passengers form Pietermaritzburg and passed there at 12h50.
No refund, apology, no calls, nothing. Paid full bus fee, plus R350, 00 taxi fee to bus stop and back home. Missed my meeting in Johannesburg, causing me loss of R65000, 00.
INTERCAPE TRULEY SUCKS. UNRELIABLE, EXPENSIVE, AND YOU CAN NEVER DEPEND ON THEM.
May your bus service, lead you to bankruptcy.

I
I
ihateintercape bus
, SA
Apr 01, 2013 2:18 pm EDT

Apparently I experienced the same situation as you 3months ago and they never returned my money, Intercape south africa you suckkkkkkkkkkk.

Intercape In-depth Review

Overview: Intercape is a leading bus transportation company that offers a wide range of services and amenities to its customers. With a rich history and background, Intercape has established itself as a reliable and trusted provider in the industry.

Booking Process: Booking tickets with Intercape is a breeze, whether it's done online or through other channels. The website features a user-friendly interface and navigation, making it easy for customers to find and book their desired trips. Additionally, Intercape offers various payment options, ensuring convenience for all users.

Customer Service: Intercape's customer support team is highly responsive and helpful. They can be reached through multiple contact channels, including phone, email, and live chat. The team is efficient in handling inquiries, complaints, and refunds, ensuring that customers' concerns are addressed promptly and satisfactorily.

Fleet and Amenities: Intercape boasts a modern and well-maintained fleet of buses and coaches. The vehicles are kept clean and undergo regular maintenance, ensuring a comfortable and safe journey for passengers. Amenities such as reclining seats, onboard entertainment, and Wi-Fi are provided to enhance the overall travel experience.

Safety and Security: Intercape prioritizes passenger safety and complies with industry regulations and standards. Stringent measures are in place to ensure the safety of both passengers and their belongings. Luggage and personal belongings are securely handled and protected throughout the journey.

Punctuality and Reliability: Intercape prides itself on its punctuality and reliability. Buses depart and arrive on time, providing passengers with a hassle-free travel experience. In the event of delays or cancellations, Intercape handles the situation professionally and ensures that alternative arrangements are made promptly.

Routes and Destinations: Intercape offers extensive coverage of various destinations and routes. Popular locations are served frequently, providing flexibility and convenience to travelers. Customers also have the option to change or cancel their bookings, adding to the flexibility of Intercape's services.

Pricing and Value for Money: Intercape's ticket prices are competitive compared to other providers in the industry. The company is transparent about any additional fees or charges, ensuring that customers are fully informed. The value for money is evident in the high-quality service and amenities provided by Intercape.

Reviews and Ratings: Intercape has received positive reviews and ratings from customers across various sources. Customers have expressed satisfaction with the company's services, highlighting its reliability and comfort. Intercape's performance is consistently compared favorably to its competitors in the industry.

Sustainability and Environmental Impact: Intercape is committed to reducing its environmental impact and has implemented various initiatives and practices to achieve this. The company utilizes eco-friendly technologies and fuels whenever possible, demonstrating its dedication to sustainability and social responsibility.

Accessibility and Inclusivity: Intercape strives to accommodate passengers with disabilities or special needs. The company ensures that its services are accessible to all by providing assistance and facilities as required. Additionally, Intercape offers services in multiple languages, catering to a diverse customer base.

Partnerships and Affiliations: Intercape has established partnerships with other businesses and organizations, offering benefits and discounts to its customers. These collaborations enhance the overall customer experience and contribute to Intercape's reputation and credibility in the industry.

Conclusion: Intercape stands out as a reliable and customer-oriented bus transportation company. With its user-friendly booking process, excellent customer service, well-maintained fleet, and commitment to safety and sustainability, Intercape offers a top-notch travel experience. While there is always room for improvement, Intercape's strengths far outweigh any weaknesses. Overall, Intercape is highly recommended and deserving of a high rating in the industry.

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Website

www.intercape.co.za

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