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Insulet / Bad customer service

1 United States

I experience a greater than 30% failure by Ompnipods. How can that possibly be acceptable. I ask the representatives if they would drive cars with brakes that have that performance. Very, very few are occlusions. Most are pod errors while priming causing a waste of 150 units of insulin each time. Omnipods have caused waste of 3 vials of insulin. Out-of-pocket replacement cost is $360.00 which I and most others cannot possibly afford. I am on 2 meals per day 3 -- 5 days per week to stretch my insulin uni til each refill. I report this to Insulet with every pod failure. They *** me around and make it clear that they do not care. At one time they agreed to replace the insulin and then renegged.

Why should they if the government lets them get away with such subminimal performance?


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