Instant Checkmate / Unauthorized charges

United States

Buyer BEWARE...I ordered a one time background check. I was to be charged 29.95 for that service. Now 6 mo later I realize that they have been charging my credit card $19.86 every month. I called to complain and was told that when I agreed to the terms (the pages of fine print), I was automatically enrolled on a monthly basis even though that was not what I thought I agreed to. I called my credit card company and they said there was nothing they could do because I checked the box agreeing to their terms of service. I normally would have caught this sooner but my husband had a stroke and I have been unable to keep on top of things. I feel this is very deceitful of them. They should not make it appear as you are paying for one service, then in fine print charge you for another service. I highly recommend NOT using their services. I'm sure there are other companies out there that have more integrity. Shame on me for not checking them out before I used them.

Mar 26, 2013

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