[Resolved] InSpire3 / subliminal360 software
Date of incident: August 11, 2016
On October 25, 2015 I purchased the Subliminal360 software and downloaded it. InSpire3 advertises that there is a 100% money back guarantee within a year if customers aren't happy with the software. It was also stated to me in a solicitation email from Karl Moore. The customer has to email for the refund.
I ordered the software and used it. I wasn't happy with the results and sent my first email request for a refund on August 11, 2016. I didn't get a reply so I emailed a second time for my refund on August 18, 2016 and still didn't get a response. On August 26, 2016 I emailed a third time for my refund and haven't heard back. My request for a refund was within a year.
My experience with InSpire3 is that they have responded within a few days to my emails relating to software questions or unsubscribe from their email list. Because of their quick responses in these incidences I am certain that they are not willing to honor their money back guarantee.
I want a full refund of the $100 I paid for the software.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Inspire3 Customer Care's Response, Nov 25, 2017
I have just seen your message here. We do not monitor these boards.
As you publicly provided your email, I am happy to provide a full response here.
On July 13th (Thursday), you sent us an email thanking us for our help and asking for a refund.
On July 16th (Sunday), our team got in touch to say that everything had been refunded and can take 5-7 days to display on your card.
Your complaint here is dated July 15th, so I believe you posted it simply while waiting for a reply.
I'm glad that the issue was resolved to your happiness.
We are incredibly customer-focused, and always adhere by all of our published refund policies.
If you have any issues, remember that you can always reach me personally using [[karl @ karlmoore.com]] or by emailing our team at [[awesome @ inspire3.com]].
Karl Moore, CEO
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