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I placed an order on the 26th of June 2017 for a Philips LCD TV - 26TA1600 on indiaplaza.in.
I have been calling the customer support number for the past 10 days. When I called for the first time the customer representative told me that he would call me back after knowing the status from the logistics team but there was no call after that from their side. The next day when I called again I was said that the product is ready but as they have a problem with the logistics vendor it would be shipped the next day. As the product status was still ready to be shipped even after two days, I called the customer rep again and I was told the same thing this time assuring me that it would be shipped by same day evening. When the status of the order did not change even after two days I called them up again and this time I was said that the product is out of stock. The status of the order in my account still shows up as " Ready to be shipped" but the product is out of stock which is told to me everytime I call up the customer rep number for the past one week. Finally when I got to speak to the supervisor, I was said that the product is out of stock but promised me that the product would reach me by 17th July which never happened. When I called the customer support again and wanted to speak to the Supervisor "Gautam R." who promised me about the delivery, the customer rep tells me that he is busy and the product would reach me only on the 24th of July 2017 which is after one week. When I tell him that I would like to cancel the order, he agrees for it. I had to gift it to somebody on the 15th of July and this would be waste to me if it is delivered to me after 10 days.
If you have understood the entire situation well, I would like to point out few bugs in the entire supply chain practice.
1. First of all if the product is not in the warehouse it should show as out of stock against the product online on the site which did not happen.
2. The Customer support team should give clear cut answers rather than making false promises to subside the situation for some time.
3. The status of the order should not be shown as "ready to be shipped" when it is "out of stock".
I don't think with such a kind of supply chain management system, the site should exist or the business should be working.
My sincere advice would be not to use indiaplaza.in for shopping, please use other shopping sites like ebay.in
I booked one Philips Mixer Grinder and a Prestige Microwave on 23.02.2017.I keep on following about the order through phone and e-mails.Only on 25.03.2017 the company delivered the Mixer Grinder. Subsequently they called me to say that they could not deliver the Microwave as it was out of stock.I fail to understand how the company come to know about the non availability of stocks only after more than one month.On 27.03.2017, when I again enquired about the status of the order they informed me that they will send me an e-mail requesting me to choose another product of same category.After three days they sent the e-mail.I have chosen another item and informed them about it through phone with instruction to refund me the excess amount.They promised to deliver the replacement within two days. ut till date the item is not delivered.
I request my dear friends not to purchase anything from Indiaplaza as they are playing with peoples money and time.They do not have any policy / timeframe regarding shipment and delivery of items.The customer Care representatives have a standard line of reply-" We will get in touch with the concerned department and get back to you within two days".Same is the case with their e-mail reply.Also they offer Discount Vouchers in the name of Gift Vouchers forcing you to keep shopping with them even though you do not want to shop from them.I sincerely suggest online shoppers to shop from reputed online shopping portals like indiatimes or futurebazaar rather than be fooled by portals like indiaplaza which does not have any policy other than playing with the valuable time and money of the common people.
I registered for the Deathly Hallows book with Indiaplaza after they allured with "Delivery on date of release". I didn't get it on Saturday. I sent a mail to their customer service. No reply until today. The book finally got delivered on 23rd only by which time story's end was already out. If they can't deliver it why make a promise? What's the whole purpose of booking earlier? And they can't even respond to mails...
Please everyone, don't be carried away with Indiaplaza's false promises...
Indiaplaza.in is a online shopping website. I had ordered for a car audio system (model SONY CDX GT470U) worth 5600rs. This order was made on 29th June 2017. I received the package on 1st July 2017. However, they had sent a wrong product. They had sent model SONY GT 270S instead of the one I had ordered for (see above). This is a lower end model costing much less than what I had paid for. I immediately stopped unpacking and informed customer service that there has been a mistake and asked them to take this back and send me the right product. They took a week to collect the product and now it has been 25 calendar days since I made the original order. Still I am fighting with customer service to get my order fulfilled. Whenever I contact, they keep saying that the replacement order has been placed and that it will reach soon. They have charged the credit card and not refunding the money / canceling the order. I am left waiting helplessly for my order to arrive.
Now when I go through these forums, I see that this has happened to many people. I hope others are more careful!
I had placed an Order with Indiaplaza (IN1709110431) for Western Digital WD TV Live Full HD and HDMI cable on 17th Sep 2017 and paid throu Net Banking. First they updated the order status as "Will be shipped by 22nd Sep. Mean time I have received the HDMI cable but not the WD. Then Is started putting complaints thru the Tickets. On 24th the status changed saying that "Will be shipped by 24 Sep" But till today nor I have received the product or heard anything from them. There phones are not working. There is no way I can contact them. I had put 4 tickets by this time but not a single one is attended. All the kept open. I don't what to do now...
Babu Meleth
Panvel
Navi Mumbai
I have a terrible experience in shopping from a Premier(so called )shopping site in India.
It seems easy to display all products in a attractive manner and sell but there has to be some background systems that have to be in place for the selling.I have been harrassed as far as payment and delivery is concerned ...Have called their customer service but a standard reply from them is always recieved (like a parrot).their system cant take credit cards ...after transferring money in their account, one has to follow up on why it has not been delivered ...
please dont ever try and experiment with shopping on INDIAPLAZA
Harry Potter and the Deathly Hallows has not been delivered till 7.45 p.m. on 21 July. I ordered on 16th May, what is the point of booking so much in advance. If it can not be delivered in New Delhi till evening then I can imagine the plight of people in smaller cities. This site and company should be blacklisted and banned from internet. I am launching complaint in Consumer Forum also.
Dear Sir,
Please accept our sincere apologies for the delay and inconvenience caused.
As discussed both the products that you had ordered under order # IN1709110431 has been delivered to you.
We at Indiaplaza are working towards increasing our approachability and assure the best of our service at all time.
Once again, with apologies,
Warm Regards,
Team Indiaplaza.
Indiaplaza.com is a total scam company run by intelligent crooks. They lure you by show wide variety of items on website even if the suppliers can't ship those items. Don't be fooled by all the items they show on the website. They never care if the item is available with the supplier or not.
If you follow-up multiple times, they tell stories like 'shipment is returned back to supplier' etc. If you press further, they say that the item is 'out of stock' and return money after 10 more days. This whole process takes atleast 30-45 days.
If you do not follow-up, consider your money gone! I had this experience multiple times and would never suggest anyone buy from Indiaplaza.in
Dear Jagadish Chander,
We are extremely sorry at the experience you had with us. We are unable to track your purchase history with available details. Hence, we request you to kindly provide your registered email address/ Order number/ your contact number so we can contact you and resolve any issue which is pending. We will ensure that we provide better service in future. Kindly contact us on 080- [protected] or write to : gautham@indiaplaza.in
Wram Regards,
Team Indiaplaza
Dear Rohit Ranjan,
We are extremely sorry at the experience you had with us. We are unable to track your purchase history with available details. Hence, we request you to kindly provide your registered email address/ Order number/ your contact number so we can contact you and resolve any issue which is pending. We will ensure that we provide better service in future. Kindly contact us on 080- [protected] or write to : gautham@indiaplaza.in
Wram Regards,
Team Indiaplaza
I agree, they have one of the worst customer care departments. They are never able to resolve anything, don't know why they even have a customer care executive in place.
Even on today, i.e. 15.04.2017, they have not delivered the item.Is not it the height of inefficiency?
I totally agree. I too ordered a jewelery item whose vendor is Surat Diamonds. Same problem here. The customer care officer tells me it is a problem with the vendor and vaguely tells me that it will be delivered soon.. when the date for delivery is tomorrow! All cheats!
Do not ever go to India Plaza again! Or go to any online shopping site.. except for books maybe!
I ordered one long back... no sight of the book as yet. No response to emails and the only number listed for customer service is off the hook. Appears it is nothing but a big scam. Probably we can all email the police commissioner of bangalore as well as nascom.
Same feelings here, somebody should sue indiaplaza. If anyone wants to take some action against them, i'm in.
I am in the same boat. I had ordered it 2 months ago as a gift for someone... and now I am embarrased because it has not been delivered. These guys seem to have vanished somewhere. The phone is forever 'busy'... these guys definitely need to be punished for such a large scale fraud...
Even i think so, i ordered jewellery's fro my beautiful wife, but they took a hell lot of time to deliver it poor customer service, it sucks...
This is the reason why people think twice before buying anything online in India. Thanks for the review.
I totally agree with the review. I have once ordered a Seagate portable 40 GB hard disk and they have sent me technotech P HDD. This is weird.