In The Company of Dogs
reviews and complaints

Stay away from InTheCompanyOfDogs! My father ordered some stuff from this website and he had no idea he got some sort of VIP membership. He noticed that every month about $15 disappeared from his card and called me. He is 71 and don't understand such things, he even asked my daughter (his granddaughter) for help when he made his first order. So I contacted the company and they said that my father signed up for their membership and claimed that he agreed to pay! I told that he never did that but they refused to listen. These people are totally unprofessional, rude and incompetent! They refused to give his money back! These people robbed 71 year old person and they should be ashamed of themselves! Go shop somewhere else!

I ordered a dog bed based on the dimensions the ordering clerk swore were "inside" dimensions. The instant I opened the box when it arrived I knew that was wrong; the bed was too small and would never do. They were supposed to provide a prepaid return label, allow me to return the bed, and then I'd order the next size. That's NOT what happened. The label has never been sent but the larger bed. Now I have nearly $500 wrapped up in beds, only one useable. This company is full of incompetents who can't get a job anywhere else. If they can make a complete sentence, it is a lie. Nobody is willing to offer genuine help. Tomorrow, I'm reaching out to the folks who manufactured the bed and rely on In The Co. to sell it. They need to know about this and will hopefully pull their products. And to think I'd planned on buying more items after this got resolved. Ha! Never, ever again.

Product is a three step staircase purportedly to be used by small dogs to get on high things -- like a bed. The design is such that a fairly typical small dog, my fully mobile rat terrier, cannot use it. It is not a matter of familiarity or training, it's dog physiology. The risers are high and the treads are shallow and sloped down toward the riser. It is not impossible for a fairly long legged small dog to use, but is much more difficult than is a regular staircase built to code. For a short breed the tread is too small in area for all four feet to rest there and the risers are too high for the dog to walk up (both right feet, then both left feet) as the back legs won't clear the top of the riser. The odd backward slope just makes thing more difficult. While I know it isn't true, the whole things looks as if were designed by a team that had never seen a small dog and just hypothesized over how such an animal might operate. Unhappy over the product and disappointed that a dog-focused company offered such doggy dross.

I ordered two dog beds from In The Company of Dogs, and they shipped the wrong merchandise. I returned the incorrect order using the enclosed return label asking for a refund. After three weeks, I had not received a refund; so, I contacted their customer service department which asked that I e-mail them my UPS charge receipt. I e-mailed this along with proof of delivery. They replied that refunds normally take 4-6 weeks, and when I stated that they owed me the return shipping charges, I was told by the rep I was speaking with that he would have to check with his supervisor. To make it short, I received a credit to my card today which was $35 less than I paid, and I am out the $73 it cost to return the incorrect merchandise - a $108 "learning experience". Caveat emptor!

I have just received a bogus "check" from "In the Company of Dogs" and am absolutely horrified by the gross invasion of privacy that this new scheme entails. If I "cash" the "check", -- which looks like a normal refund check in every way-- I will be automatically enrolled in a service which is not well described, from another company, AutoVantage Enhanced. This service would deduct $15.99 from the credit card on file at the store every month until they receive a written request to cancel! I have ordered from the store in the past, and have for my convenience used a credit card. The idea that they would deceive their customers with this bizarre ploy is extremely offensive to me. I only shop with and wish to shop with reputable companies who value my privacy. How dare they even consider passing along my information to a third party?

I've asked to be removed from "In the Company of Dogs'" mailing lists and their computer system, but I wanted to let other people now about this new invasive scam.