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Imaginet Computers / Scam

1 United States Review updated:
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My complaint is regarding a transaction I just had with Imaginet Computers. I took my laptop there based on a recommendation from a colleague at work. The colleague had the same problem that I had. He told me that Imaginet charged him about $80 to fix that problem. So I proceeded to call them and told them that the reason I was contacting them is the price. I told them that I was anticipating a similar charge. They never expressed that - for that kind of work - the price was too low. Well, not until they provided me with the "quote". That was after I dropped it off, it sat someone's desk for about a week and a total price was worked up. That price was $361. After discussing the price with the guy on the phone, I quickly found out that that included a new power adapter. The one I had was only a few months old. So the price would come down to $261. A price that was still too high for me. I had purchased this laptop for $600 and now it's worth a couple of hundred, if even. So, I asked about my expected $80. They proceeded to tell me that there was no way they could do this job for that much. So it left me wondering why they never told that before. I can see if the quote was just over $80 or even twice that, but three times? They refused to work with me on the diagnostic charge. I had to pay it. If it ended there, I would not have got to the point of writing this complaint. What happened is that I proceeded to repair the laptop myself at a cost of $20. And, guess what? I never had to change the power adapter. So, the diagnostic charge that I paid for provided me with the wrong diagnostics. This left me feeling that this place was a scam.

Lu

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  • Te
      26th of Aug, 2009
    0 Votes

    My complaint is regarding a transaction I just had with Imaginet Computers. I took my laptop there based on a recommendation from a colleague at work. The colleague had the same problem that I had. He told me that Imaginet charged him about $80 to fix that problem. So I proceeded to call them and told them that the reason I was contacting them is the price. I told them that I was anticipating a similar charge. They never expressed that - for that kind of work - the price was too low. Well, not until they provided me with the "quote". That was after I dropped it off, it sat someone's desk for about a week and a total price was worked up. That price was $361. After discussing the price with the guy on the phone, I quickly found out that that included a new power adapter. The one I had was only a few months old. So the price would come down to $261. A price that was still too high for me. I had purchased this laptop for $600 and now it's worth a couple of hundred, if even. So, I asked about my expected $80. They proceeded to tell me that there was no way they could do this job for that much. So it left me wondering why they never told that before. I can see if the quote was just over $80 or even twice that, but three times? They refused to work with me on the diagnostic charge. I had to pay it. If it ended there, I would not have got to the point of writing this complaint. What happened is that I proceeded to repair the laptop myself at a cost of $20. And, guess what? I never had to change the power adapter. So, the diagnostic charge that I paid for provided me with the wrong diagnostics. This left me feeling that this place was a scam.

  • Im
      28th of Sep, 2009
    0 Votes

    FALSE! Irate customer’s real name is Rami Salah from Simsbury, CT. Original transaction was from March 27th, 2007 and customer fails to comprehend that you have to pay for "Diagnostics" to find what the problem is and to expect the same as his colleague at work paid is without sense. For starters; was it the same exact make and model?, same problem?, same price?? Rami Salah would not provide his colleague's name for us to compare. (Wonder Why!) He was not happy with our quote so he did not approve the work, no problem come pick it up. The problem is he felt he deserved a refund for the diagnostics fee that we charge to evaluate and quote (Our Time) but was denied. He complained to both Consumer Protection Agency and Attorney Richard Blumenthal’s office. He lost both cases and as a result of his shortcomings has been making defamatory statements that have been made in various Internet chat forums, bloggs and websites.

    RAMI SALAH, Your continued libelous statements are no doubt and attempt to inflict financial harm, as well as inflict emotional distress to myself, my business and to attempt to engage me further and "call me out" to defend myself against your totally FALSE and libelous, malicious, and defamatory statements.

    IMAGINET COMPUTERS WILL SEEK CRIMINAL AND CIVIL PROSECUTION
    IF YOU DO NOT CEASE AND DESIST these activities IMMEDIATELY. 092809

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