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1.4 129 Reviews

iHerb Complaints Summary

12 Resolved
107 Unresolved
Our verdict: With iHerb's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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iHerb reviews & complaints 129

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L
10:07 am EST

iHerb refund request [protected]

kolorex capsules £28.58 ordered 11.7.17
customs charge too high to redeem - after lots of emails
27.717. Jerome Deocareza replies - return will take 2months via Global Post then a full refund will be issued
28.7.17 Sheryl Paredes confirms a full refund will be made and no shipping costs to pay
November 2017 - I begin to email to chase up refund, not received
18.11.17 2 replies ( computer generated, 1 from Anne Marte - the payment was only authorized not taken .
27.11.17 I inform iherb my paypal account shows payment was infact taken
27.11.17 Gladys June Sardea says after 60days can not process arefund will credit iherb account
28.11.17 I reply do not want credit ( do not wish to ever deal with iherb again) want the refund promised in July (by 2 different iherb representatives on different dates in written form)
28.11.17 2 replies from iherb (Gladys + Juan Pasaquain) saying can not process after 60days

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A
12:09 pm EST

iHerb received half my order and they won't help

I've sent photos of my shipment, the charges I incurred and the product that came and they are telling me my email is not in the system. I never received a confirmation email... either that or they retracted it as I do not have what they are asking for. We've been going back and forth all day and there is no phone support but they shorted my shipment by 1 $10 cotton pack that I'm pretty sure they just ran out of. I have asked them to help me locate the rest of my order or an order number because no packing slip was included in my shipment but it looks like I'm just going to have to do a chargeback because they are not helping in any way. Crappy customer service.

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3:13 am EST
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iHerb staff not understanding my issue

I placed an order on Friday 10th November. I ordered the wrong colour hair colour so modified my order within minutes of placing it. It was cancelled on your website but I was subsequently charged for it. I have been back and forth with your staff sending proof from Paypal, the charge on my American Express and the cancelled item on your site. They don't seem to understand what I am saying. All I want is to be credited for the hair colour, $16.16. The order number is Order [protected]-0 and I cant find a client number .

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M
2:28 am EDT

iHerb terrible company

Run away, that's the only advice I can give you.
My order never arrived and this shady company refused to refund my money, even though they had to. They said that their tracking number shows a different information as if the delivery was one. But it's a lie!
I would be happy to get my package with great items $200 worth, but unfortunately, you have let me down. What a disrespectful attitude.
How can you be so rude and impolite to blame your customers in robbery?

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verycranky
, US
Feb 23, 2018 6:12 pm EST
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Dont buy from this company you will regret it as long as everything goes ok and it doesnt u might be ok but even if they screw up an order they will stress you and cause major delays and ask for info approx 20 times in the hope you will just say bugger it ...they sent me a product that was not what i ordered they sent me a part of a herb that can be toxic i ordered the root they sent a completely different product that was whole plant ...i contact then one of 25 times supplied photos one of 5 times front and back showing their blunder they took days then came back and said oh its the same anyway and wanted me to keep it and use it i said no way and here i am week later still trying to get my refund...take advice dont use them...the customer service is beyong terrible...i have them in writing lying about wether i can complaint or not and to who they wouldnt tell me if they were HO or not they have ignored at least 10 requests for a manager they couldnt care less about their customers just the money ...DONT DO IT

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S
6:43 am EDT

iHerb optimum nutrition, gold standard, 100% whey 5 lbs (2,2 kg)

I constantly order this product from Israel. Suddenly, the shipping cost of the same carrier doubled. iHerb said that since January 1, 2017, two new customs taxes have been introduced. Why then the price rose only now, in September 2017 ? According to information received from the customs administration of Israel over the past 5 years there have been no changes in customs regulations. iHerb does not check the information, the site charges the wrong amount of customs fees. iHerb does not fix the problem of the site, fools the customers and makes money on them. There seems to be a deal between iHerb and DHL, from which the information about non-existent taxes seems to be valid ...

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H
12:51 am EDT

iHerb why didn't I get my full order?

I got my order in the mail a couple of days ago.
Order no [protected] was placed on September 07.
The package arrived with 2 items missing!
Rose hip seed oil (30 ml)
Black seed oil (120 ml)
And very poor packaging! One of the oils that did arrive leaked.
Very very disappointed and want my order in full!
Hila Baum Halperin
[protected]@gmail.com
[protected]
Israel

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Update by hilatsila@gmail.com
Sep 14, 2017 12:51 am EDT

I got my order in the mail a couple of days ago.
Order no [protected] was placed on September 07.
The package arrived with 2 items missing!
Rose hip seed oil (30 ml)
Black seed oil (120 ml)
And very poor packaging! One of the oils that did arrive leaked.
Very very disappointed and want my order in full!
Hila Baum Halperin
hilatsila@gmail.com
[protected]
Israel

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A
5:06 am EDT

iHerb it's a scam

Low prices, good quality, BUT the service is crap.
Something went wrong with my order when it was going through the customs. Nobody notified me that there was a fee I had to fully paid before they forward it further. I didn't expect that dealing with them would be like a pain in you know what, so I decided to cancel my order and return it to the sender.
I was said the Iherb refused to take the items back. I called them and asked what was wrong. They said that they have no idea what I'm talking about and will gladly take it back. My package is still at the customs. It means they lied to me and no one is gonna resolve it.
This is appaling in everything.

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G
9:34 am EDT

iHerb not received item buy from iherb

Dear sir,

I am iherb loyalty customer and want to complaint that my Order Number: [protected] 2 item not received yet

GAN GEOK LIM
[protected]@yahoo.com

Tracking:
IH00000010311

Doctor's Best, Best Alpha-Lipoic Acid, 600 mg, 180 Veggie Caps
Item Price
RM113.83
Qty:1

Source Naturals, Huperzine A, 200 mcg, 120 Tablets
Item Price
RM107.71
Qty:1

thanks!

from,

Jackson Gan Geok Lim
2/9/2017

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D
2:43 am EDT

iHerb none delivery of goods

I purchased 2 Colostrum powder from IHerb. The goods were paid for my express delivery to UK to Pinner in Greater London.
The next thing I learnt was DHL sent the items back to the USA as they could not deliver my item in East Midlands. The courier company clearly does not the difference between London and The East Midlands, even though the correct Zip code and phone number were included! I submitted my complaint to IHerb and they have taken my money and still not re-dispatched my goods and screamed at those half wits at DHL.

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M
8:19 am EDT
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iHerb michael's naturopathic female reproductive factors

I've ordered michael's female reproductive formula since the 26th of June with DHL. I've seen on the tracking number that it has arrived in the UK since the 5th of July and am yet to receive my package. I've emailed DHL and I was told my package has arrived in uk and been handed over to the local mail in my country. So Wat do I do now since this is taking too long.My order number is [protected]-0 .
Thanks in advance.

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1:58 pm EDT
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iHerb numerous products

Far too many problems with orders. Although there is a great range of products at good prices the cons outweigh the pros.

Deliveries are constantly late and incorrect products sent. Customer service is extremely poor with the same generic responses time and time again.

I brought the products expecting delivery, as per their website within a set time frame. 5 days after the last delivery due date and I still don't have my products.

I'm now being told to wait another 3 weeks before letting them know if I have received my order and they'll follow up.

No use to me now as I've moved to a different address.

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6:56 am EDT
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iHerb healthy origins coq10

I ordered from you CoQ10 capsules (600mg).
I received my iHerb order after few days, on 15th June 2017 and when I opened it all gelatine capsules inside of box were glued all togehter, melted and damaged with strange dots on each one capsule.
I suppose it is because of high temperature while transporting.
Naturally now we don't want to take it because we are not sure are they still healthy or they are totally damaged.

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K
7:28 am EDT

iHerb damaged product on arrival

I received my last iHerb order on June 20th (number [protected]) and it was damaged: the gelatine capsules in both bottles had melted together into a big chunk of gelatine, therefore rendering them useless. The package has obviously been exposed to heat at some point of the shipping/handling. The package box seemed unharmed on the outside, but the supplement bottles' paper takes weren't flush to the bottle anymore. The caprylic acid bottle had even changed its shape (from a cylinder to a cone).

I would request either a refund in money, or in products (the same products sent again to me).

Included are photos of the damaged product, as well as an email of the order.

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1:12 am EDT
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iHerb iherb.com - rewards credit and loyalty credit

This complaint is addressed to iHerb.com that claimed to be the world's best value online shop in the United State of America.

I have two complaints :

1. Loyalty Credit used to be 10%, but now it was shrink to half at 5%.

2. The Rewards Credit seems to be totally not credited at all nowadays! Quietly eliminated without a sound! Todate, I do not know how much credit I have missed out because the transactions are not transparent.

What's happening to iHerb customer services?

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Rachael Rouse
, US
Aug 23, 2017 10:09 am EDT

Agree. IHerb are con artists.
They continually advertise loyalty credit, but do not apply it, they make you think you are getting the credit by showing it as a discount at checkout, but the amount is not actually subtracted from the total. They also continually send discount emails which are not honoured when ordering. Like receive 10% discount which is only actually 6% why the [censor]. Do they think we are [censor] ? I'd prefer they offered no discounts than lie & attempt to con people into thinking they do.

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K
11:15 pm EDT
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iHerb organic shampoos purchased vide order /airway bill no. [protected]

Hi

I confirm that I received a packaged box from iHerb relating to my order number no. [protected].

The box was soiled by a leakage from the contents.On opening the box I observed that the leakage was from the shampoos I ordered.

Clearly, an error has been made and I am disappointed to see that I have been sent the order in a very bad packaging. Therefore, I would appreciate it if you could replace my order as a matter of urgency and send me the correct products which please ensure is properly secured in a leak free container.
I am hereby attaching pics of the same..u can easily see the bubbles n stickyness in packing...and also proof of leakeage on the carton...plz look into the matter and replace the products..
Regards..

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6:01 pm EDT
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iHerb order number [protected] - pamela joseph

Hi

I confirm that today I  received a packaged box from iHerb relating to my order number abovementioned.

The box was soiled by a leakage from the contents and the parcel delivery man informed me that because of this the box was secured in a polyurethane bag!

On opening the box I observed that the leakage was from the Apricot oil I ordered. However, as you will see from checking my order number, my order consisted of two products, one being the leaking Apricot oil I received and the other was Advocado oil of the same brand which I have not received.  

Aside from the Apricot oil I found within the box two boxes of a product called "Yummy Bears Vitamin D" (which I assumed is for children) together with a plastic jar of "Vitamin D3" capsules.

Clearly, an error has been made and I am disappointed to see that I have been sent the wrong order.  Therefore, I would appreciate it if you could rectify my order as a matter of urgency and send me the correct products which please ensure is properly secured in a leak free container!

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4:07 am EDT

iHerb delivery service

I spoke to someone on your live chat yesterday about an order I placed on the 1st of April, as it hadn't arrived.
It was after I spoke to your representative that I realised the estimated delivery time from the confirmation email I received was for up to 3 weeks.
However, your customer service rep proceeded to tell me, I need to "be patient" and wait anything up to 6 weeks before anything will be done because DHL are still within their SLA.
This is falsely advertising to your customers and truly frustrating as a customer, so I can assure you I will not be purchasing anything using your website again in future.

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6:43 am EDT

iHerb item # [protected]

Hi
I sent a complaint three weeks back that I didn't receive my item yet for the order [protected], one was Vitamin D 2000IU and the other item was Acai Juice .
You informed me to be more patient since it might be under process . However, my order was placed in 9th of Feb 2017 and every week I get different estimated delivery date ..! On the other hand, I was following the tracking number GM275317772000196154 but it was showing wrong tracking number ...! so, please refund my money back immediately .

Ibrahim

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K
5:51 am EDT

iHerb please go somewhere else

I received an incorrect order so I sent it back. They offered me a replacement but I refused and decided that refund was better. They agreed pretty fast. I want to mention that I had to pay for the return shipping because they refused to give me a return label.
Later iHerb contacted me and said that thy received the package that everything was damaged so they were not able to refund me. I could not believe that! I asked them to return everything to me but they refused. There was something wrong and even now I don't believe that they told the truth. Please, avoid iHerb! They are not to be trusted and they are just a bunch of cheaters!

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C
2:15 am EST

iHerb raw meal replacement (garden of life)

I purchased the above product in December, 2015. In January, 2016, the product was recalled(FDA Lot# [protected]). I was never notified by Iherb. I continued to use the product occasionally until I finally learned of the recall in February, 2017. I immediately emailed Iherb to register my concern and their response. The customer service representative assured me that he would send the email on to the appropriate department. After 10 days, no response, so I used the chat option on the Iherb webpage to contact them once again. After initially explaining that nothing could be done because the purchase was over a year old, he then wrote that I could receive a credit on my next purchase. I reponded that this didn't address the safety concerns and does nothing to ensure the safety of customers in the future. He said he would(again) submit my concerns to the appropriate department. After another week, no response. It seems clear to me that the company has no system in place to notify customers after products are recalled for safety issues. My concerns have been met with deaf ears. There is no concern. This company cannot be trusted.

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iHerb Customer Reviews Overview

iHerb is a popular online retailer that offers a wide range of health and wellness products. The company has received numerous positive reviews from customers who appreciate the quality of their products, competitive pricing, and excellent customer service.

One of the most significant advantages of shopping at iHerb is the extensive selection of products available. Customers can find everything from vitamins and supplements to beauty and personal care items, as well as natural and organic foods. The company also offers a variety of international brands that may be difficult to find elsewhere.

Another positive aspect of iHerb is their competitive pricing. Customers can often find products at a lower cost than they would at traditional brick-and-mortar stores. Additionally, the company offers frequent sales and discounts, as well as a rewards program that allows customers to earn points for future purchases.

Customer service is also a top priority for iHerb. The company offers 24/7 customer support and has a team of knowledgeable representatives who can assist with any questions or concerns. Additionally, iHerb has a generous return policy, allowing customers to return products within 60 days of purchase for a full refund.

Overall, iHerb is a reliable and trustworthy online retailer that offers a wide range of high-quality health and wellness products at competitive prices. With excellent customer service and a vast selection of products, it's no wonder that iHerb has received so many positive reviews from satisfied customers.
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Contact iHerb customer service

Phone number

+1 (951) 616-3600

Website

www.iherb.com

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