IFB Industries
reviews and complaints

The hinge of the IFB Senator 6kg front door washing machine got broken. I am from

Chennai, India. I would like to know where I can purchase this hinge? Hinge: http://postimg.org/image/y5conr72r/

Hinge: http://postimg.org/image/y5conr72r/
IMBSenator6kg: http://postimg.org/image/9q4gmp85v/

Customer ID. 1344517,
The washing machine is not working in basic selection. Working only in one selection and that too stops in between the cycle ( in 137 minutes cycle it stops at 35 further running continuously for hours together with out ending the cycle. forcefully we have to switch off the machine open the door and do the balance washing manually. Though compliant was lodged many times and lastly on 14.6.2015 till now no response from the company. Mr. RAjkumar of local head on phone number [protected] (bangalore) was contacted as directed by customer care [protected] mr.Deviprasad, where as no proper response. please do the needful at he earliest.

contacted ifb customer care in April 2015. regarding washing machine as it was not working .customer care unit promised to send technician .four technicians attended four times by names koti, naresh, mahesh and venkatesh consecutively till june 17th 2015 .. they closed my complaint saying spare parts were not in stock. mr.sampath co ordinator of hyderabad never attends to any customer on phone, nor he takes responsibility as my washing machine is under warrenty period .. customers will be very happy if some action is taken on these kind of people . they are not ready to do service if the perticular machine is under warrenty period. thanking u. please try to take action.23a38

This is ashok kumar, i'm the customer of your ifb home appliances. My permanent customer number is 2054225, i'm under the amc since two years. My machine serial number is 047066. I am facing so many problems with your machine from last two months. I have complained so many times, but your service is very poor. My last complaint ticket number is 1485541, in this issue technician has visited and checked even though the problem is not yet solved. I called to your service center many times, but there is no response and also they are answering impolitely. I'm fed up by complaining, so I hope the necessary action will be taken by your authority.

I HAD BOUGHT A FRONT LOADING WASHING MACHINE FROM IFB. A WRONGLY LABELLED PRODUCT WAS DELIVERED AND INSTALLED IN SPITE OF INFORMING THE COMPANY AREA IN-CHARGE.THE COMPANY EXEC WAS CONTACTED FOR CLARIFICATION ON WARRANTY DUE TO THE PRODUCT MODEL DISCREPANCY GIVING THE PHOTOS OF THE PRODUCT WITH CONFLICTING LABELS. THERE WAS NO RESPONSE FOR A WEEK AFTER WHICH THEY STARTED DEMANDING EXTRA MONEY FOR THE SAME MACHINE. THE EXECUTIVE ESP THE AREA INCHARGE IS VERY RUDE . THE COMPANY PEOPLE WANT TO REMOVE THE MACHINE AND WANT REFUND THE SAME WHILE I HAVE ALSO BOUGHT THE ACCESSORIES AND SPECIAL COMPANY SOAP FOR THE SAME.

COMPLAINT TICKET NO.[protected] The services are highly unsatisfactory beside negative attitude of concerned service personnel Mr.Arminder, who should be changed to attending complaints in future .Please depute some better technician.he has always been creating problems besides his MIS behaviour, careless /negative attitude .

I have filed the complaint of Line tripping while I turn on my Washing Machine, back in October.

The Service person on the first visit itself, made me buy an AMC of 2697/-.

Even though, he said he will come back in 2 weeks time with the spare, I had to wait and make repeated phone calls for him to finally appear again. It was a fun ride since then, because the different technicians will appear, and they wouldn't know what the problem was, and made me replace pretty much everything from the Motor to the Rubber band and various other things.

Finally, it was apparently a wiring problem that caused the wire to trip. But, 5 days after him fixing the problem, it started tripping again, and since then I am making so many unsuccessful attempts at reaching IFB Service persons, from Mr. Rao in their customer service center to Area manager Mr. Sooraj. They all turned out to be incompetent to fix the issue, because while on call they will give various commitments of calling me back in 1 hr to technician visiting same day. But, none of it has happened so far, and my painful wait has been continuing for the past 2 months.

Complaints history:
No. [protected] registered on 29/10/2014
No. [protected] registered on 11/11/2014 (Finally attended on 27/11/2014)
No. [protected] registered on 11/12/2014

Currently, I am looking to buy another Washing Machine, but that is definitely not IFB. This is also my humble request to all customers to shun IFB products, because their Service and Support is non-existing.

I am placing a request for them to return my AMC, and refund my amount, because they failed to honour the conditions in AMC.

I have registered a complaint about my washing machine on28th November 2014.
The complaint no is - 1436089
The person comes on 3rd December 2014 and tells that the motor has to be replaced and since my machine is under AMC they will charge for the transportation I.e 350/- which was not told when I took the contract.
Every day from 5th I have been calling the IFB centre Ghatkopar 3-4 times a day, till date they have been promising that it will done in the afternoon or evening.
Till date nothing has been done.
I want to terminate this AMC and my amt 4494/- returned.
I got my contract renewed on 25-06-2014.
I am very upset with the way IFB is treating its customers and I am also sad that I brought an IFB microwave.
My Email I'd is [protected]@yahoo.com

Complaint# [protected]
We reported an issue about two months ago and has since been waiting for it to be serviced. Service persons came couple of times and went away. Between myself and my wife we would have called dozens of people and a minimum of 100 calls. The machine is still broken. Every time we call, we only get assurances but the machine stay broken. All deadlines given by various people have all long passed. We get assurances after assurances but no action on the ground.

Latest is your local manager offering me some discount on a new machine. Again I made three calls today and the information that was supposed to be passed on to me has not arrived, despite of my repeated efforts.

The machine hasn't failed me but your service has. No one appears to take ownership of the issue and not a single call from the senior management so far. This just indicates that you care the least for your customers.

I highly deplore this and give you negative rating, if there is one. Am I dealing with unorganized, unprofessional brand?

Dear sir/madam:
I had purchased my oven model 25sc3 on 9th may 2014, by the next day I even got the messagae from IFB care regarding the purchase of the microwave oven our executive will come shortly for the demo. But no one from till the date has come to show the demo and even the installation. Finally we thought of opening the oven after 3 months. Then I call to customer care regarding this though it was registered earlier no one has come for the installation demo, finally they have come 1 day back then I saw the voucher which was in the manual which is inside the oven so we missed our gift voucher worth rs4000/- as the last date offer valid till 30th june 2014. If I open my oven without their installation and presence it's one more problem regarding warranty they will say you opened without our executive presence but I waited no one come till yesterday since I don't know the voucher inside the oven as I didn;t open so .Now I need the gift voucher as it fault of IFB members it's not my mistake .

I bought a new IFB Senorita SX washing machine only 1 year ago in July 2013. The IFB washing machine broke down more than 2 weeks ago but the IFB customer service does not react. I called the IFB service number [protected] every day and sent an e-mail today but nothing happens! IBF has not sparepart. Does IFB still have to produce the spare-parts? IBF quality and service is horrible and unacceptable. I am so angry and frustrated with that lousy IFB service and will surely never ever buy any IFB product again!

I am a customer of IFB washing machine my customer id is 3001694, the services are too worst by IFB call center as well as service centers. My machine power switch was not working since 15 July 2014 I had given complaint my complaint no [protected] they are not responding to the problem. So please take necessary action regarding the service center if they don't serve the customers then they should get side form the franchisee give opportunity for the best service person. Please rectify my problem

Washing Machine was not working due to power switch problem I have launched a complaint on 16 July 2014 with an id:[protected] it was delayed for wrong placing of complaint by customer care person to service center in VISAKHAPATNAM techision came on 19th of this month &said switch problem till today ie 22july they didn't call me or messaged me when I call then they are tell me that it was raining so u should wait or else give a complaint what happens nothing .So i want action on that servicing center SAI RADHA SERVICES (AUTHORISED SERVICE FRANCHISEE FOR IFB HOME APPLIANCES) mobile :[protected] . I want my problem to be rectified as soon as possible

I had brought my IFB split Ac about 8 months back and when I had requested for my first service it took IFB service team to come after one month and do the service and that too after pulling little strings..Now after almost two months have passed there is a leakage in the ac for which I have give a complaint (number -[protected] dated [protected]) and now also no one has come to visit my residence and correct the leakage ..I have even spoken to Mr Sunil ([protected]) who is also the area in charge but he too had assured me that the service person shall come within 24 hours and rectify the problem ..But since that day he also does not pick my calls .I have given several reminders to the call center but they are also helpless is resolving the issue.
To all readers i request you to kindly DO NOT BUY ANY IFB PRODUCT SINCE YOU SHALL NEVER GET THE SERVICE FOR IT .

Dear Sir/Madame
As per your telephonic Instruction from Mobile /Telephone number [protected] Today afternoon 12:35 p.m. I'm sending Email complain to your email address. I hope you people will do the needful and reply.
I purchased IFB DIVA WASHING MACHINE in 2012 when I was at Bhanvad, Jamnagar Dist.of Gujarat, there after my washing machine had door lock problem and it was changed from IFB technician from Jamnagar. recently Last week my washing machine was not working properly so I registered a complain on IFB 24X7 HELP LINE NUMBER there after no one came for a week and last Friday on 13th June a man came from Baroda saying that he is from IFB Service center, and checked my machine and without testing or checking of machines parts he said me to replace power circuit and door lock . i asked him to check the parts properly whether they are in working condition or not..but he denied to listen me and repeatedly emphasised and forced me to replace the door lock and power circuit, he also dialed his mobile and said me to talk with the caller from other end who said me to replace the part s but when I asked him to show me the IFB ORIGINAL PARTS he said me to talk with the technician..who said me he is working in IFB Service center Delight service and the parts are brought from the service center...When I asked him to show me sealed, and IFB Certified parts the technician said me " whatever parts I am going to Install are ORININAL And bearing IFB warranty..." and then he INSTALLED BOTH THE ABOVE SAID PARTS and given me bill of Rs. 3815/- for what I Given him Cheque of SBI bank. I also wrote my remarks and complain about the genuinity of the replaced parts in the technicians visit book but I had not got any reply from IFB till today. even My complain is that How your technician forced customer to purchase parts without IFB'S logo and IBS genuine certification of quality with the parts (whatever the technician changed in my machine and taken huge money from me ) I am strongly believe that NO ONE PART OF MY MACHINE WAS DAMMAGED and your technician forced me to make new purchase as well as given me duplicate or low quality parts. the person / technician who changed the parts from my machine hadnt shown me box packing original parts but he given me the parts may be used or repaired so I request your company to look into this matter urgently and provide me orininal parts from IIFB i dont believe the technician s given parts and I also have doubt that the charges of spare parts MSU rs.2347/- and The Door lock Rs.1187/- collected from me are more then the Company price, and I also have a Doubt that the parts changed by the technician are not original IFB parts and most probable duplicate, repaired or may be china made hence I am thinking to file a criminal complain against the technician and the service center (delight service-wishwamitri, Vaodara and the company IFB. before filing the complain against your company now I am sending you this very first and last notice for your kind attention and request you to do the needful and provide me satisfactory reply. I hope your company IFB and the service center both will take enough care to solve my complain and do check the Parts (changed by technician) whether they are genuine and IFB certified or not ? and also provide me a cash receipt from IFB so I can be satisfied with the cost / prise of the parts whatever I paid to the technician . Awaiting your Written reply (no telephonic talk) with complate resolution from your side. i will wait of your answer for next 7 days and if your company will not reply and provide me satisfactory reply then I will file a criminal complain as well as complain in the consumer court for the duplicate parts and excess charges of parts you have taken from me. for what your company will be solemny responsible. awaiting reply.

from. BINDU
KARJAN.
MBL. [protected]

IFB has outsourced AMC to Deepa Enterprises in Kundalahalli. This is a fraudulent company who charge double the MRP on the IFB genuine parts. And when you question them on why should one pay more than MRP - they ask you whether you want to wash your clothes with your hands? meaning - unless you pay them what they ask they wont fix it and cause inconvenience to you. They also openly say that they have bribed the IFB Service Area Managers and that they won't be able to do anything to help us.

I initially didn't believe this but later when I went in person to the IFB Whitefield office - the service area manager was so reluctant to even listen to the complaint against Deepa Enterprises and their fraudulent employees (Senthil Kumar (TL) and Suresh). Instead he was only interested in knowing from whom in IFB are we getting the MRP information - so that he can include that person or threaten him to oblige to this fraud.

I have proof of receipts from Deepa Enterprises where they have charged me double the MRP for the rubber parts. IFB Branch office doesn't take any action when you submit these proofs to them due to corporate fraud. I am sure Deepa enterprises has paid the IFB senior officials to ignore these complaints as they believe that people who live in Whitefield will not waste their time in complaints and will pay them whatever amount they ask. I have not heard such comments about other brands but IFB is a loser in India due to these corporate frauds.

I have bought IFB Top Load washing machine model AW60-6563 SR # [protected] dated 31/5/2011, On 27/10/2013 I took AMC vide serial no 26871 for two years. The washing machine developed noise while running, I made a complaint (complaint # [protected] dated 31/12/2013), the technician came and checked the machine and stated it is a gear problem, he neither changed it or suggested it to be changed. On 6/1/2014 I made another complaint vide complaint number [protected] the same procedure was followed the technician came and suggested there is a problem with the gear and made no suggestions to change, same as on 22/1/2014 complaint number [protected] and again on 4/3/2014 I made another complaint vide number [protected], this time the technician came and informed there is a fault and he intimated the service department on the same. On 14/3/2014 there was a call from the service department asking when a technician can come. I asked them to come post noon but no one came. On 18/3/2014 I made a call to your toll free number, Mr. Dinesh from your customer service department assured me that the matter will be resolved within 24 hours. I again made a call to R.K Enterprises and spoke to Mr. Mani who assured that the matter will be sorted at the earliest. Till now nothing has been done to resolve the issue, I now have my doubts on selecting IFB when there are so many good options available. Till to date I have not seen such pathetic response to service requests and please note that the issue is there for the past 4 months and still no remedy. I will have no other option but to take the matter to consumer court and need my AMC amount to be refunded.

I bought IFB washing Machine (TOP Loading) in 2009, it was working excellently but on 26/01/2009 when it was in working mode huge smoke was started coming out and within few seconds flame was also started coming out of the machine .The flame was so strong that I was only able to control it with the help of fire extinguisher. When I complained to IFB they assured me that fire within the machine is rare and we will attend it on urgent basis but no action has been taken till date .

MY NAME IS MRIDULA PILLAY .I AM HAVING ABOVE STATED APPLIANCE WITH AMC FOR 1 YEAR VALID THROUGH 09/11/2012 TO 08/11/2013.I AM THOROUGHLY DISGUSTED WITH YOUR CUSTOMER CARE SERVICE CENTRE AT Trivandrum.I HAD BOOKED A COMPLAINT THROUGH YOUR ONLINE CUSTOMER CARE NO.ON 06/06/2013( MY ID NO. IS 839087)COMPLAINT NO [protected].
MY WASHING MACHINE WAS MAKING HUGE NOISE, ENERGY CONSUMPTION WAS VERY HIGH.IT REMAINED UNATTENDED FOR MORE THAN 1 WEEK.THEN 1 TECHNICIAN ARRIVED!BUT THAT WAS OF NO USE, SINCE IT SEEMS HE CAME JUST TO SEE THE MACHINE!THIS CONTINUED FOR ANOTHER 2 DAYS!THEN AT LAST ONE TECHNICIAN DECIDED TO TOUCH IT. ALAS!THERE IT STOPPED. MY HOUSE IS STILL HAVING DISMANTLED WASHING MACHINE AS A MONUMENT WITHOUT ANY INFORMATION FROM THERE SIDE.TODAY I WENT TO THE IFBCARE CENTRE AND THEY ADMITTED RELUCTANTLY THAT DRUM WILL BE REPLACED BY MONDAY(24/06/2013)LETS HOPE MY MISERY COMES TO AN END.PLEASE HELP ME OUT.

sir,
My name is saraswathi. i have purchased IFB washing machine SENATOR 6
KG which is out of warranty. Its not working properly so we have given a
complaint by mail. after few days your person Mr Rama krishna (technician)
and Suman came to repair, but they failed and then they have taken away the
machine inner parts(beraing, drum) to repair at karimnagar 2months ago not
yet returned. They are not responding to our calls.we have only the outer
part of the machine.
if you wont solve within 2 days by handovering back our machine
parts then there will be a serious action taken by me by putting a case
against your IFB SERVICES.
contanct numbers those who came to solve:
Rama krishna - [protected]
srinivas reddy - [protected]
suman - [protected]
sraswathi
my contact number- [protected]