Am writing this mail in full mental agony. I have been a customer of idea since last 4 years and it is unfortunate and painful that they still don't respect me as their customer!on 25th i got a call from idea customer care that my number has been short listed for an amazing offer that on a monthly rental of 200 rupees i will get 200 free minutes(STD or local) and sms of 10 paisa, further calls after 200 free calls will be charged at 1 rupee for STD and 50 paise for local. I told them that i already have a good plan(New youth card), but they motivated me to change the prepaid (fine enuff). After that they came up to my place and told me to give my I card as a proof and then they asked about my PAN card. i told them i don't have and if itz necessary, then i don't want to take the new post paid connection. On this, the executive told me that only I card will do and thus they took my money and gave me a receipt by the service provider name "SHAIV BPO SERVICES 18/17, BASEMENT, W.E.A., DHAKA HOUSE, KAROL BAGH NEW DELHI ph.[protected].
The executive called and told me that the post paid connection will be activated today only because the scheme is valid for today only. AND THEN THE MENTAL HARASSMENT OF THESE PEOPLE STARTED.One customer would call me from [protected] by the name of Rahul saying that the number will be activated within few hours and the next movement they would again call me that it would be activated tomoroo, then abrar, another executive would call me from [protected] and say that he will help me but he doesn't and when i call him for the same, he would disconnect my call, Another executive seema would call me from [protected] and tell me that my number cannot be activated because idea care cannot accept the identity card of my university because itz not a government university.even when i told them that i would complain against them, they told me it hardly makes any difference to them because they will leave the job, if i do so!!!is this your customer care or customer torture??? One exective calls me and says that STD calls would charge 1 rupee and another (seema) would call and say I would be charged 1.30 rupees/minute.I hope you can imagine the amount of trauma one goes through by all this!i wept and cried and requested the executives to help me out but they told they can only help by refunding and that too, they wont come, I have to go to their office to get the money?? Where is the justice??? Why would I get the money back after 5 days, what about the time, efforts and emotions that I went through???who will compensate for it?i dint go to my work for three days because of the mental torture and because I cud not call my parents due to your fault?who will compensate for that?
Sir, in deep mental torture, i called them, they would cut my calls, they cut my calls at least 95 times during these five days.I had only 500 in my pocket which i gave to them, i requested them many times to activate my number so that i could call up my parents in kashmir (since they cannot call me due to curfew in the area since many days). They didn't accept my request and did nothing to help me out, even after i sent the message to all of the executives of the company requesting them personally. With the result i haven't talked to my family since three days, which has added to my mental trauma!IS THIS THE IDEA, WHICH CHANGES LIVES???
Meanwhile I got many calls from a person who would say that seema (the customer care executive) has called him and told him that she will get the number, which I have been using since a year and the sim will be activated within a day. That person would call me and tell me how could I use his number?he gave me the sim number of the sim as well!. Seema had called him from the number, [protected].