Hydroxatone Owned By Bellezza, LLC / False Advertising and Fraud
I was given an advertisement by my 74 year old mother requesting that I order the products advertised by hydroxatone. My mother did not have a credit or debit card. I have the advertisements. The advertisement states a 30 day risk free trial. I called the number and spoke to Mark. Mark informed me that I just had to pay the shipping fee and that I was not enrolled in any program or under any obligation to buy the product. I ordered the product on behalf of my mother. When the product came, I gave the product to my mother unopened.
I cancelled my debit card due to losing it. I received a letter in November indicating that I owed a balance for the product purchased through Hydroxatone. I called them and indicated that I did not order their product. (I had to wait 5 minutes on the phone which was my cell phone) The representative told me that I was obligated to return the product in 30 days if not satisfied. I kept the advertisements that my mother gave me. There is no such statement, plus I made sure that I had asked Mark to make sure that I was not enrolled in any program. I told the representative that his company totally misrepresented their intent and that I was going to report them and that I did not want to be billed for their product.
On December 22, 2008, I picked up my mail and I had a past due notice from Hydroxatone. I spoke to James at extension 511. I again repeated my claim against his company. He stated that he I was obligated to return the product. I once again stated that my mother did not see any disclosure in the package and that his company was false advertising. I also stated that I have a copy of the advertisement and notes stating what was said and done. I have stated that I have contacted consumer affairs as well as the attorney generals office. I have made them aware that I have PTSD which this action is causing me physical distress as well as his company is taking advantage of the elderly. I asked to speak to Jane Manning, whose name appeared on the past due notice. James indicated that she was not available and could not speak to me. James indicated that the previous customer service person would be calling me back to resolve the issue. James took my phone number.
I visited their website as their message that their voice mail has concerning customer service states that you will get faster results in communication. I visited their site. There is not any contact number for customer service. I looked under private policy...the company is owned by Bellezza, LLC and there is a click here email address which when I click my computer does not recognize as a legitimate address.
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