Hydra Skin Sciences / unauthorized shipment, unethical behavior

Riverton, UT, United States

I ordered a trial size of Allegro and paid shipping for same. I received a product called Brio which I did not order but I was charged for shipping. I called and spoke with a Lance Johnson and he advised that your records indicate the Allegro was shipped, gave me a tracking # and suggested that I check with the post office. Upon doing so, they advised the package was left on my front porch on a date I was out of town. The package was not here when I arrived home. I paid to send the Brio back and today I spoke with Roy who advised you received it yesterday. I told him when I try to send a cancellation notice via email, it was returned to me stating it cannot be delivered. He told me that he can offer me a 40% discount on the product I ordered but did not receive. I refused stating that I do not want to pay for a product I never saw so I will place this in dispute with Visa. After reading other complaints on your company, it sounds like this is "business as usual" on your part. Shame on you!!

May 2, 2017

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